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I am the Admin on an account and we have two available Zoom One licenses. I do not have an Add user button on the USer screen.  I have the Export option on the right, but no Import nor Add User.  

I wish to schedule a 'family' Zoom meeting, with 8 participants, but it will last longer than the 40 minutes allowed by the basic membership.In selecting the number of 'Users' in the Zoom One Pro package, must I enter 8 when selecting the number of users? Or, do I only select 1 for myself as the admin for the meeting? (All other participants are Basic Zoom members.)Thank you for your guidance!

Hi I can't unlock the companion. I'm logged in as the owner but all I see if 'locked by admin'. I've tried everything suggested in the thread I found on this topic (another browser, incognito window, restart) but I get the same thing every time.What am i missing? 

 Once I am in the editing mode of a clip, can I trim a portion and then start recording again from that spot? I haven't figured out how to so that.

HR is asking if there is a way employees can call in and hear a message saying, "Press 1 if you work in production, Press 2 if you work in Customer Service, etc." and then route those message to the manager of those departments as voice mails?

Please update my profile 

Hi!We are running a Yealink A20 Meeting bar with an iPad as controller. The controller is using the latest 5.17 Zoom App from the App Store, the bar ist using a very old 5.13.10.2631 app version. The bar is running the latest firmware from YL, identifying as an "Android 10" device in the Zoom device list. There is no update option in the Zoom device list nor in the bars webinterface.As the app is very old, it stopped working and atm we got a quite expensive brick with a camera.... Anyone got any ideas on this?

In obj C, I have added a UIViewcontroller from which zoom sdk will be intiated in viewDidLoad method as below,// ZoomViewController.m@implementation ZoomViewController- (void)viewDidLoad {  [super viewDidLoad];  [self setupSDK:@"MY_APP_JWT_TOKEN"];}- (void)setupSDK:(NSString *)jwtToken {  MobileRTCSDKInitContext *context = [[MobileRTCSDKInitContext alloc] init];  context.domain = @"zoom.us";  context.enableLog = YES;  BOOL sdkInitSuc = [[MobileRTC sharedRTC] initialize:context];  if (sdkInitSuc) {    MobileRTCAuthService *authService = [[MobileRTC sharedRTC] getAuthService];    if (authService) {      authService.delegate = self;      authService.jwtToken = jwtToken;      [authService sdkAuth];    }  }}- (void)onMeetingStateChange:(MobileRTCMeetingState)state {  NSLog(@"Meeting state: %ld", (long)state);}- (void)onMeetingReady:(MobileRTCMeetingState)state {&

I see other folks have a background image even when their camera is off. When my camera is off, all that shows is my name. How do I get an image to show when my camera is off?

Hello community, I'm new to the Zoom Phone (registered today) already have got an issue 🙂  How can I change Zoom Phone number? I've got US number instead of Canadian (which I need) and now need to change it.  Regards,Muza

Hi All,  This is regarding a reasonable accommodation for the automatic closed captioning feature you provide. We are able to save the full transcript at the end of the meeting, but if we forget to click the save button we lose it all. Is there a way to automatically save the transcripts like we are able to do with chat? Right now I am able to auto-save each chat to a folder on my computer when I log off. 

I've created a Zoom Event that will have 13 morning and afternoon sessions. Is there a way for registrants to pre-select which sessions they plan on attending so we can plan accordingly?

Will there ever be an option for host multiple meetings for Pro Users? I work at a small nonprofit and sometimes we have 2 online support groups happening at once. It would be a blessing to be able to do that without having to spend thousands of dollars on an upgrade to Business.  

Both myself and my colleague have zoom webinar access. But he cannot see the webinars I am scheduling and creating. Can only the user who creates the webinar see it scheduled and edit it? 

Hello there, I use the post-webinar survey functionality to send personalized certificates after the event. Unfortunatly, the attendes who don't use the desktop app can't answer this survey because the link doesn't open. Is there a way to automatically send this link by email to these users right after the webinar (and not 1 day after), in order for them to answer non-anonymously? Or at least can i provide them with a link to this survey, even if they have to re-write their email? Thanks for your help!

I have gesture recognition turned off in my settings, but within the last week or so, Zoom is always putting a thumbs up or fireworks on my screen when I am talking. Not only is it super distraction, but then my video freezes. During a call yesterday, I had to stop my video and restart it at least 10 times. What else can I check?Thank you so much!

We have an AJA U-Tap USB device for video on a Mac Mini (Intel).After updating to Zoom Rooms 5.16, the video input from the U-Tap is constantly glitchy when starting a meeting.The U-Tap input looks fine in other applications.After downgrading the Zoom Room to 5.15.7 the U-Tap works as expected.

Hello all. I have a question about having certain features "locked disabled" at the account level versus the group level.All of our users are not in a group right now. But we have a feature that we would like to test run with about 20 users, and leave it locked for the rest. My thought is that I could unlock this at the account level, then bulk add my users to Group A, where the setting would stay locked disabled. Then my 20 users I could move them to Group B, and have the feature allowed to be turn on.My only questions are, since Group A would be about 2400 users, and I wouldn't want to mess with any individual settings other than this one when moving them into the group:When a group is made, does it mirror account settings?and does this seem like the most straightforward way to achieve the result I am looking for?Thank you for your time 

Does anyone have any insight on how to configure 21:9 output for Zoom Meetings on a windows PC?

I'm going to hold a zoom meeting for a virtual community workshop. Is it possible to use the whiteboard feature to display a city map (pdf) and allow workshop participants to place markers (preferably in 4 colors) on the map?   Thanks for your ideas.

Ich bin von Deutschland in die USA umgezogen und habe im Zoom die Daten sowie den Plan zwangsläufig aktualisiert. Inkl. Bank Verbindung und Adresse. Seit denn (Januar 24) kann ich die alten Zoom Rechnungen von 2023 nicht mehr abrufen.  Es zeigt nur eine neue Rechnung. so als ich Komplet neues Konto hätte.  Wo kann ich sie finden, downloaden oder nachträglich beantragen? Mein Plan ist Zoom one Pro, davor hatte ich auch ein kostenpflichtiges Abonnement. Danke für Hilfe

Since upgrading my Mac to Ventura 13.0 yesterday, Zoom (5.11.6) crashes when I open the external contacts.  Today it is showing an upgrade available but gives Error 10004 when I try to upgrade

Is there any possibility to "switch off" that "Minimize window and appear on all workspaces" when working on more than one workspaces and switching among workspaces? (Ubuntu) Got the app running with a widow adjusted on one workspace and when I switch to other workspace the app is minimized (see a screenshot attached) and appears on all workspaces. It's really annoying.

when i screen share, i want ot see the participants. yet when i move their pictures on top near my laptop camera, the participants see a black box - SEE ATTACHEDi have re-downloaded but therre is no differencei have also tried other ideas mentioned in the forum.how can i get help with this?any ideasthanks

Why is it happenning ? from 5.17 to 5.13 has been downgraded !