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Participant
AL10
Participant
Nov 21, 2022 7:35 AM UTC
Solved

black rectangles during screen share

when i screen share, i want ot see the participants. 
yet when i move their pictures on top near my laptop camera, the participants see a black box - SEE ATTACHED

i have re-downloaded but therre is no difference

i have also tried other ideas mentioned in the forum.
how can i get help with this?

any ideas

thanks

    AL10Answer
    Participant
    Nov 22, 2022 10:59 AM UTC

    thanks
    i will try that tomorrow and update you

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    4 replies

    Bri
    Community Manager
    Bri
    Community Manager
    Nov 21, 2022 5:21 PM UTC

    Hi @AL10 ! Thank you for posting your question. Do you have "optimize for video" enabled when you are screen sharing? This could be the reason for that. 

     

    https://support.zoom.us/hc/en-us/articles/202954249-Optimizing-a-shared-video-clip-in-full-screen

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    Newcomer
    haesoljohn
    Newcomer
    Feb 14, 2024 5:58 PM UTC

    It didn't work. What next step should i conduct..?!

     

    Thanks for your help in advance once again.

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    Participant
    AL10AuthorAnswer
    Participant
    Nov 22, 2022 10:59 AM UTC

    thanks
    i will try that tomorrow and update you

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    Participant
    AL10Author
    Participant
    Nov 23, 2022 6:16 PM UTC

    optimize for video button was the problem
    when it was turned on the black box appeared and when turned off the box disappeared.

    i was lucky ot have a patient audinece that let me toggle back and forth
    thanks

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