Downgraded Zoom Client Version

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Why is it happenning ? from 5.17 to 5.13 has been downgraded !

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OnnoAnswer

Newcomer

After some more research I did find the reason. It has nothing to do with the Zoom client itself.
We had Google Workspace endpoint management configured to roll out Zoom automatically at first login. It served the older version and kept rolling back upgrades. After fixing this, users were able to upgrade again.

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Onno

Newcomer

I have several users complaining about this as well.

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RN11_2

Community Manager

Hi @Daniel789456 @Onno a bit confused around this error you're facing. Were you prompt with an error stating, "5.17 to 5.13 has been downgraded"? Zoom never reverts back to versions unless you're enrolled within device management where your IT Admin is pushing those changes, or you are manually uninstalling, and reinstalling a older version of Zoom. Zoom as of now, does not publicly present older versions to install from, unless you're utilizing one of these methods depending on your OS.

Mac: https://zoom.us/client/[insert version number]/ZoomInstaller.pkg
Win: https://zoom.us/client/[insert version number]/ZoomInstaller.exe

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OnnoAnswer

Newcomer

After some more research I did find the reason. It has nothing to do with the Zoom client itself.
We had Google Workspace endpoint management configured to roll out Zoom automatically at first login. It served the older version and kept rolling back upgrades. After fixing this, users were able to upgrade again.

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R

RN11_2

Community Manager

Amazing news! Thank you for the update, @Onno!

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