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Joined a meeting today and there was no option to turn my camera off, check chat, see participants are otherwise participate in the meeting. The toolbar was completely gone. I thought it was due to that particular meetings settings however I started my own meeting and the issue persisted. The only button at the bottom was the mute button. Can not swipe up or down to find the toolbar or invite link. There is no leave button when swiping from the top or hitting the back button. Clicked both sides of the meeting screen, every corner and every place but the toolbar, 3 dots, etc are not there. Latest update was 09/16 and my meeting on 09/29 did not have this issue.  Restarted my phone, uninstalled and re-installed zoom, checked settings to make sure that the meeting settings have "always show meeting controls" turned on.   Is there an update or patch that is missing? Why are all the controls for the meeting gone? Been using zoom for 5 years and am at a complete

We're a startup company and we've been trying to get ZP service. There was an error when we were trying to add it and we've been going around in circles to finalise this. Can someone please help! "You don't have subscription yet"

Hi - for the first time ever, a summary of a meeting in my personal room is not accessible - even three hours later. I am logged in and identified via my organisation and obviously I am the host. Please advise.

Hi, This morning all of our zoom meeting and webinar cloud recordings have disappeared from the Zoom system? We had 40+ recordings in there last week and this morning there are none. Nothing in the trash and I'm the only one with access to the account and I know I didn't delete anything. Last email from Zoom was telling me my latest recording is now ready, so isn't a billing or license thing? 

i found it's very disturbing to me when i need to listen to it hundreds of times in big meetings.

Putting this suggestion here for improving the Zoom meeting experience. As an attendee, the "doorbell" sound that plays when someone joins or leaves the meeting can be disruptive, especially in large meetings where people are coming and going frequently.While I know this feature helps hosts stay aware of who’s joining, it would be amazing if attendees could have the option to turn off this sound for themselves. This small adjustment could help reduce distractions and create a more focused environment, particularly when attending multiple meetings throughout the day.Has anyone else felt the same? I'd love to hear your thoughts and if others think this would be a helpful feature!

Not allowing individuals to control the entry chime as a personal setting is an accesibility issue that needs to be addressed.  Many people using Zoom are autistic or neurodiverse and that chime is a problem for them.I had to leave a large meeting becuase the chime was cuasing extreme painful discomfort and pushing me toward severe overstimulation.  This is not a minor nicety, this is a disibility access issue, and is not acceptable.

I am so excited the Zoom timer finally works on my Android phone and tablet! It was a long time waiting and I am grateful today - Monday 10/20/2025. Thank you!!

Hi everyone,I’m using a Basic (free) Zoom account.I cannot create or view meetings in the web portal or the desktop app.Every attempt returns this error:execute SQL error – MeetingOccurrenceInfoMapper.getItems – meeting_number = #{meetingNumber}Zoom Support mentioned that my account might have the BAA (HIPAA) security feature enabled, which blocks data sync, but I have no option to disable or manage it under “Plans and Billing → Plan Management”.This is a personal account, not subject to HIPAA compliance.Could someone from the Zoom team please help remove this BAA flag from my account?Thank you very much!

When I click on “meetings” I get this message “execute SQL error, method: PRIMARY.MeetingOccurrenceInfoMapper.getItems, rawSQL: SELECT meeting_number, occurrence, account_id, meeting_id, create_time, modify_time FROM ZMWEB_MEETING_OCCURRENCE_INFO WHERE meeting_number = #{meetingNumber}”

Currently we have a user who has Zoom from his google workspace account trying to create meetings in his outlook calendar. Calendar entries work fine on outlook web but when an entry is created in outlook for IOS it would prompt to sign into zoom every time a meeting is added to the calendar. The user is using an Iphone 16 with the latest IOS version, both Zoom mobile and Outlook have been reinstalled, calendar synchronization works between outlook mobile, online, and zoom. Is there a way to resolve this?

Why is Zoom AI so bad? - Are the developers just useless and not up to the standard of literally all other AIs.  I just had a meeting and all I wanted was a more detailed summary of points and takeaways extrapolated from the transcript.  If I had a transcript, I'd run it through ChatGPT, but I can't do that, because Zoom can't do that either.  I feel like Zoom is just complacently hoping that people don't go elsewhere and use a platform that actually works, and continue using their junky platform.  So, real question... Why is the AI companion so ridiculously terrible and has almost no real functionality or understanding for tasks? 

Somehow, the title to my Meeting Summaries was edited for a specific matter related to a specific client.  Now, all of my Meeting Summaries start with the specialized title that was only intended for this one particular client.  I want to change it back to the default setting or something more generic.  Help please.

hi-I want to see the meeting attendees in my meeting summary and I do not think this is possible.  its important to see who came to a meeting and who didnt.  is there any way to do this?

Whenever I open the Zoom app, it is not signed in. I then click on "youve previously signed in as ***********", which opens a browser window. I sign in.  It then pops another Chrome window. Zoom never signs in. This loop is inescapable. Help? 

I've been using recurring meetings- meet anytime for 1:1 meetings that occur randomly through the week. Today I tried to schedule a new one, but the function for "meet anytime" is gone. Support article says it should be listed under the "recurrence" drop down, but I don't see it there. It seems like it was forcing me to put in a specified date and time for recurring meetings, which really just doesn't work for what I need. 

My webcam is pointed in a way that I can't look at the gallery and the webcam in the same direction, so it always looks I'm not looking at the camera when I'm looking at the Gallery on the Right Side of the Zoom Window.  Can Zoom add an option to put the Gallery on the Left Side of the Zoom Window?

All my clips disappeared. When I try to contact support it says my account is Basic and for that reason I cant contact support except for reading the community, when my account is supposed to be a paid account (the last payment was 4 days ago and successful). in my main profile online it says my account is "Workplace Pro". When I try o creating a new "Clip" id doesn't save it after I record. In the clips area it just says "No Data".What is going on?? How do I get my clips back??

Hello, My company has signed up to Zoom Contact and Zoom Phone Enterprise. I have a good working knowledge of AI voice agents having worked on POC agents in Ragflow, N8N and Elevenlabs. It's early days so I am happy to park this to one side as we are working with a professional partner.What I am struggling with is the change in behaviour between querying a knowledge base, querying a virtual agent with a minimal prompt and querying a  deployed virtual agent in full screen url campaign deployment. Given I have spent much of the last year, preparing, cleaning and building RAG agent  workflows for text and speech, I am trying to figure out why the same knowledgebase would retrieve different matched content from the same knowledge base using a vanilla prompt.Are there video tutorials and documentation that go through end to end example projects to give blueprints and examples for start to finish workflows, as is often the case with N8N youtubers?

Good morning, I was editing the recording—saved in the cloud—of my meeting on Saturday, October 18th, when the message “error” suddenly appeared. Since then, I haven’t been able to view that recording anymore; it’s not in the trash and it’s no longer listed among my recordings. What should I do?

When the Zoom Virtual agent submits a response, it plays a tone at maximum volume, which hurts my ears. The tone does not respect the Windows volume control. Environment: Dell Latitude 5400 laptop, Windows 11 Pro, current Zoom version.

If your knowledge base sync is stalling or creating an error due to size, please read this article. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058272If you're KB is under the size limit but still stalling when syncing, please submit a support ticket under the product = zoom virtual agent. On Monday mornings, the KB crawlers are slowest because clients like to update their KB's then. Try an off-rush hour time like Monday night or Tuesdays for a faster weekly sync. 

I have AI Companion up and running on another account so I know I know how to make it work. On one particular account no matter what I do I keep getting the following error message: One or more AI Companion features are disabled in your settings.EXCEPT ITS NOT DISABLED Anyone else have this issue or know of a solution?Thank you!

Hi Zoom Folks, So this was working but has broken again in the past month or so. It was working fine at some point before 6.2.3.2056. Sorry for not being exact but this also coincided with a hardware error on my old laptop (since replaced).The issue that I'm seeing is reported here  but for the record it seem like zoom is now trying to use (/usr/libexec/xdg-desktop-portal:297866): xdg-desktop-portal-WARNING **: 22:51:56.438: A backend call failed: No such interface “org.freedesktop.impl.portal.RemoteDesktop” on object at path /org/freedesktop/portal/desktopXDP: remote desktop session owned by ':1.549' closed** (/usr/libexec/xdg-desktop-portal:297866): WARNING **: 22:51:56.438: Failed to close session implementation: GDBus.Error:org.freedesktop.DBus.Error.UnknownMethod: Object does not exist at path “/org/freedesktop/portal/desktop/session/1_549/zoomcast I've tried also using GNOME under wayland but still get the same behaviour. Cheers Steve

Hi,Is anyone having audio issues on the zoom app after Windows 11 upgrade?I have tried different headsets and checked all the audio settings but my headset wont work on the zoom app.It works fine when attending zoom  meeting on the  web.