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Mirilli1347
Newcomer
Oct 20, 2025 8:29 AM UTC
Solved

Error video

Good morning, I was editing the recording—saved in the cloud—of my meeting on Saturday, October 18th, when the message “error” suddenly appeared. Since then, I haven’t been able to view that recording anymore; it’s not in the trash and it’s no longer listed among my recordings. What should I do?

MGSR
MGSRAnswer
Community Manager
Oct 20, 2025 2:36 PM UTC

Hello @Mirilli1347,

Welcome to the Zoom Community! We're glad to have you here.

We're sorry for the inconvenience. Our engineers have identified the issue, and it should now be resolved. Kindly refresh the app and let us know if the problem persists. We appreciate your patience and are here to assist further if needed.

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2 replies

MGSR
Community Manager
MGSRAnswer
Community Manager
Oct 20, 2025 2:36 PM UTC

Hello @Mirilli1347,

Welcome to the Zoom Community! We're glad to have you here.

We're sorry for the inconvenience. Our engineers have identified the issue, and it should now be resolved. Kindly refresh the app and let us know if the problem persists. We appreciate your patience and are here to assist further if needed.

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MGSR
Community Manager
MGSR
Community Manager
Oct 27, 2025 3:30 PM UTC

Hi @Mirilli1347!

Given the time elapsed since we last heard from you, I've taken the liberty of marking the provided answer as the solution.

If you need further assistance, please let us know.

Have a fantastic day!

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