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Explorer
October 20, 2025
Question

Zoom Summary is Greyed Out (box untickable)

Hi - for the first time ever, a summary of a meeting in my personal room is not accessible - even three hours later. I am logged in and identified via my organisation and obviously I am the host. Please advise.

3 replies

jrmagno
Employee
Employee
October 27, 2025

Hello, 

 

Please coordinate with your Zoom account administrator to have this option enabled. If the setting is not visible even under admin access, I recommend submitting a support ticket to our Zoom Support team as soon as possible for further assistance.

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Lesley4Author
Explorer
October 27, 2025

Thanks - all good. I believe the problem was caused by the AWS upset last week. The summaries were back and clickable within three working days.

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