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Hi All brilliant community I would like some upgrade adviceI am running an online therapy website were clients book a session to see a therapist via zoomWhen they book they get a zoom link the free plan in zoom only allows for 40 minutes so that is a bustthe current plan I am on is the pro plan and what I understand is that it will allow my therapist unlimited meeting time however it seems they must share a zoom account. I would assume that if 2 people book the same time with 2 different therapists that's going to be a problem .Am i correct in my thinking and then what is the next level up. Currently I only have 6 therapists so don't need 100 additional user account. Please would you help me  understand better and suggest a way to accomplish this

Hi all. My settingsVersion: 6.2.11 (50939)Windows 10 My issue: When I record a meeting (local), I have a very weird outcome with the cameras. When I don't share my screen, the face of the participants appear (when they talk)But when I do share my screen, only the person talking appear (on top right), and never my face, even if I'm talking... And even, if during the meeting, the participants are all visible to my screen (gallery mode). I've been exploring all the options I could find (via the Zoom app; as well as the Zoom settings via the browser), without finding anything that could explain that.  => Ideally, I would love to see all participants in the recording; but if that's not possible, at least when screensharing, the person who talks (including me when I talk). Thanks a lot in advance for any helpArthur  

Hello,  I have a new Zoom Room and I cant figure out how to adjust the time on the Crestron Zoom Room Touch Pad.  can someone point me in the right direction.  here is my setup for this room  

Dear Zoom Community,I'm using 'zoom_x86_64.rpm: RPM v3.0 bin i386/x86_64 zoom-6.2.6.2503-1' on Fedora release 41 (Forty One). I noticed that every time I stop my screen share Zoom freezes and I cannot use the controls anymore. Sometimes audio keeps working until the app crashes completely. Is there any way to gather debug logs and raise a bug report, when I'm not a paying customer? Cheers

Recently my contacts hear me with echo, which makes meetings unbearble.  As far as I could realize,  this phenomenon takes place whether I initiate the meeting or join someone else meetings, and whether I have single contact or participate in multi participants meetings.  I use my Lenovo tablet for my zoom activity.  Can you assist me?

When I am screen sharing in the breakout rooms, how do I prevent the screen sharing from stopping if I (the Host) join a room?

Hi, I have a work account and want to give multiple 3rd party access to be able to set up their own meetings.Is there a way i can do this without them seeing each others meetings? and also be able to add the a calendar without sharing data? Thanks, 

  I am tring to call my relative my zoom account showing me (your acount inactive contact with admin) I'm owner this account I have checked admin page there is everything active .  please can anyone guide me properly? how do resolve this issue? 

We are a non-profit volunteer-run support group organization that relies on donations.  Is there a way to add a button or a link in a PMI Zoom meeting so folks can click on it to donate using PayPal? Or is there a way to "pin" a chat message so it displays even for folks who join late?  This way the host won't have to keep pasting the donation link in the chat. Thanks!

I haven't changed cameras but recently my Zoom video shows vignetting: dark rounded edges on left and right side of video. Any ideas why? I am not using any backgrounds or filters. I'm using the camera on my Windows 10 PC. I've used Zoom for many hours without this problem.  

My partner teaches yoga using Zoom and I have put a lot of effort into making it so that she can see what her students are doing including the use of a 55 inch TV. I am not sure if it is getting worse with each version of Zoom but there is a lot of blank space around her student's videos in Gallery View e.g. ZoomExample9x9 .Is there an option to make Zoom use the whole screen for videos including the top bar with the little green shield and the area vacated when "Always show meeting controls" is set to false so that the bottom bar auto-hides ?The environment is Zoom version 5.16.6 (382) running on Xubuntu 20.04. 

Hey guys! Can I ask for help? My Spotify music keeps getting cut off (muted) whenever I'm in a zoom meeting and using my wireless earphones. Music and Zoom audio works fine together when using Laptop audio and Wired Earphones, but not on Wireless. Wireless still plays music (Spotify) when using G-meet, but not Zoom. All other sounds get cut off when Zoom Application connects to the wireless earphones. Please helpDetails:Location - PhilippinesAccount Type -StandardAudio Source - Wireless EarphonesLaptop & OS - HP Laptop using Windows 10

Hi Folks - I'm trying to create a background for my Zoom meetings, so I went into the video settings and uploaded a background photo. The photo is pretty simple and its a high resolution photo (5333x3000). When I view the photo on my desktop it looks great. it's very clear and crisp. But when I upload it into Zoom and put it in my background for a video call, its blurry. The text that has my name and company name are barely legible when viewed on a 32" monitor. I don't see an option to enhance the quality of the upload, and I wonder if I've done something incorrect? I've attached a photo in this thread. Any suggestions by the Zoom pro's?

Just recently purchased a new Zoom Rooms setup (Yealink A10 with CTP18 controller) but after pairing them and upgrading firmware on both, I went to sign into Zoom but before I can put in my activation code to assign a license, it's given the error of 'You need to upgrade Zoom Rooms system to use Zoom service.' However, it doesn't give me the ability to do so anywhere in the zoom settings screen and therefore is unusable at the moment. Because it's not assigned to our Zoom account yet, I can't do it remotely either. Firmware for both is on the latest versions. Zoom version is showing as 5.15.1.

I was invited to a meeting as a co-host and started the meeting recording. I had to leave the meeting early and reassigned another participant as host. The recording stopped automatically when I left the meeting and now I can't find the saved recording. Help?!

No sound on my video for participants when I shared my screen, even if the fonction is activate. The problem is intermittent. I use Chrome on a computer, Windows 10 Professionnal. I use Zoom Version: 5.16.10 (26186) Thanks.

I use a Mac Mini running Sequoia. I use NDI virtual input as an external camera for Zoom. It worked fine until a couple weeks ago and now although I can still select NDI video, and although the camera works fine in PTZOptics, NDI video monitor and OBS, Zoom only displays a black/blank screen. 

Hello, We have a large conference room that we're trying to set up with a Logitech Rallybar and Tap to drive two displays. One 86" in landscape, but next to it a 43" in portrait mode. The idea was that the primary display would show content and the 43" would show virtual participants (speaker or gallery). I can't find any settings within Zoom Rooms to enable this so I'm wondering if it's driven more by the Logitech components or possible at all.  Thank you

There is no chat option in the meetings of any other participants or co-hosts. I tried to change every setting I could find, but still: Chat messages that I send in meetings from my (pro) host-account do not show for other participants, and they simply don't have a chat button in their screen.What setting can I try, to use the chat option again? 

I disconnected Zoom sync with my Google Calendar and ALL of my appointments unrelated to Zoom have gone! In fact, my whole Calendar has been wiped clean. How do I retrieve my appointments?

My son is 15, will be 16 in May.  He needs to have a zoom account setup with his name for online driving classes.  Because he's 15 it won't allow me to set an account up for him.

I am setup so that people joining my zoom sessions just click on a single link (I just copied this across from when I used a simpler version of zoom in the past), they dont need to enter a meeting ID or passcode. Usually this is fine, but sometimes users say they need to enter a meetingID (that part is no problem) and a passcode. I cannot find this passcode (which stays the same for all these meetings) on my zoom account pages - where do I look?

Hi, I have trouble sharing my screen. There is no option to share a single window, etc. The only options are "Use system desktop capture," "Use system window capture," and "Whiteboard." The first two options show the whole desktop oversaturated and so bright that the others can't see any details. When I click Stop sharing, Zoom hangs and can only be closed forcefully (kill process) and restarted, connecting to a conference again. The only option is to switch to an X11 session and launch Zoom there. I read in a newsletter from 2024-01-22 that this bug had been fixed in version 5.11.1. But I use version 6.2.6 (2503), installed from .deb, and it's still the same.My system configuration:Operating System: TUXEDO OS 4 (based on Ubuntu 24.04.1)KDE Plasma Version: 6.1.5KDE Frameworks Version: 6.6.0Qt Version: 6.7.2Kernel Version: 6.11.0-103009-tuxedo (64-bit)Graphics Platform: WaylandProcessors: 16 × AMD Ryzen 7 5700U with Radeon GraphicsMemory: 30.7 ГіБ of RAMGraphics Processor: AMD Radeon Gr

Sorry for the basic question, I've been searching on zoom for an hour and can't find the answer. We need a package to include co-host or alternative host and wondering if the workplace pro covers this as it's a lot cheaper than the webinar package. We don't need all the fancy stuff in the webinar package and up to 100 participants would be more than adequate. Thanks.

I experience this error when I try to start a meeting or join meetings now. It says "Unable to Join the Meeting" Error Code: 13224. What could I do for this? I have a Zoom user license now. I have tried sending a report but nothing has changed. My devices are a desktop and Android phone. The error shows on both devices.