No sound on share screen for participants

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No sound on my video for participants when I shared my screen, even if the fonction is activate. The problem is intermittent. I use Chrome on a computer, Windows 10 Professionnal. I use Zoom Version: 5.16.10 (26186)

Thanks.

DeniseLahatAnswer

Partner

So make sure you have "share sound" checked. I do recommend downloading the video to your computer and sharing using share screen/advanced/video

DeniseLahat

Partner

are you sharing your video using advance/video?

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sebastiengAuthor

Explorer

No Basic, video on web throw screen or browser.

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DeniseLahatAnswer

Partner

So make sure you have "share sound" checked. I do recommend downloading the video to your computer and sharing using share screen/advanced/video

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PatriciaAdam_96

Newcomer

Sometimes when I try to share screen, it is not possible to check the option to share sound. it seems disabled. how can we solve that?

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sebastiengAuthor

Explorer

Share sound is checked. A friend of mine, also on Windows, have de same problem. We could use Advanced Video sometimes, but it's not always possible when we want to share a YouTube video. Is there a bug in Zoom application for Windows?

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