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Hello!I'm trying to find an answer regarding technical support during a Webinar. Does Zoom provide a technical support during a basic Webinar? Or is there a specific contact to reach in the event of technical difficulties when hosting a Webinar? 

Someone help me access my video

Hi all I have a few users who have Zoom Workplace on iOS devices , these are new devices, all up to date and have Zoom Workplace installed. When the users click on a Zoom link in Outlook for mobile they are greeted with "did not open Zoom? Tap to install Zoom Workplace app". I have uninstalled and re-installed the app, tried using different meeting links but get the same issue.  Any idea how I can troubleshoot this issue?  

I used my zoom account primarily for my book club.  My wife used my account for her biz. She did not like having my name displayed on her behalf (instead of her name) during zoom meetings. I terminated my zoom account and my wife enrolled in a paid zoom account. Problem solved...not so fast. I am a participant in a number of business zoom meetings scheduled by third parties. Yesterday, I joined my first business zoom meeting through a calendar invite from an external company.  During the meeting, my wife's name was displayed instead of my name.  I am ok if my wife's name is displayed when I use her account for my book club. It is not ok for her name to be displayed when I am engaged in business meetings in which I am an invitee.  How do I fix this problem?  

Until last week, I could slightly shrink the zoom webinar chat (horizontally).  While I can still shrink it vertically, it no longer seems possible to shrink it horizontally. I believe that my Zoom auto-updated and this is what caused the change (Version: 6.4.7 (64367)). I'm running Windows 11. This is extremely annoying; even before I was annoyed that I could only shrink it a little bit - I really have no clue why zoom restricts how narrow we can make various windows (the Q&A and poll windows are also huge and unshrinkable). Any reason that the ability to shrink the chat at least a little bit was removed?I've done pretty exhaustive searches (including talking to Zoom's AIBot, which admitted that it didn't have an answer to my question) and can't find any info related to this issue.

Hey folks, trying to access and change the virtual backgrounds on this app.  Note on the right-hand side of the settings screen says this feature is "Locked by admin".  What??  I AM the admin - at least I guess I am .  I own the account and I'm the only one who uses it.    A pop-up note says I need to be running Windows 7 and above. The PC I'm using  runs on Windows 8.1.     I'm at a loss as to how I can open the virtual background features on this PC.  I'm able to do it on a MacBook Pro, but unfortunately, it's a year too old to function properly.   Any help or advice is appreciated.  Thanks in advance.

Hi!I can see my account which is a pro one, has a lot of settings blocked. It seems I am not being recognized as an admin. I don't have any other user in my account, only me.The thing is I want to change some settings as the meeting passcode required to join but I can't change that.This is the message I get in the dashboard (see screenshot) Well, it says to contact the admin but I never blocked the setting options and I AM certainly the admin of the account.Any ideas on what is the problem?Thanks

I have  installed zoom app in Mac but it seems not let me login using my id. Every time it says that unable to connect to internet. 

So i have been receiving this error when the host share the screen and i take control - "Your internet connection is unstable " & the control lags a lot, i cannot get any work done.I have followed the following steps which i found on the internet and the forum - 1. I was on Wifi , checked the speed , its still works good (45 mbps).2. Tried with wired connection, same problem3. Tried with zoom browser client , same problem4. upgraded to latest zoom version, same problem5.ran the network connectivity tool inside zoom, all looks good there but the problem still persists.6. Have prioritized the zoom application in task manager at the highest, still same problemI'm so fed up with  this error now, i cant get any work done. we bought the yearly package of zoom for this sole purpose & its just useless now.Will appreciate  if anyone can provide any solution.  

Hi out there, I'm trying to use Powerpoint slides as a virtual background for a presentation bu can't see the option to allow me to do that in Advanced Screen Sharing.I've downloaded the lastest desktop version, and checked my web profile and the desktop settings allow VB, and I thought I'd done it before, but now when I follow the instructions I can't see the option. This is all I can see Can someone suggest what I'm doing wrong?  Thanks in advance Tony

Hello, I amm trying to find/access Zoom's attendance reports but all I can see are registrants.  Can anyone advise how to access who actually attended and for how long? TIA

I've just started exploring workflows and am trying to build one to save meeting summaries to our CRM. I've found the template which will create a document from each meeting summary - that all makes sense. But I can't see any way to post to a webhook from a workflow, or any other means to send the data to another app. There are only 19 workflow automation apps on the marketplace. None of them are for my CRM and none offer a general-purpose way to send data, like posting to a webhook or calling Make. Am I missing something? If there a way to do this that I'm overlooking? Thanks.

We are trying something new (instead of using EventBrite). We do our free trainings in Zoom already so I thought we could use the Zoom Registration Required feature. It all seems good except I can't seem to be able to download a list of the registrants, it only lets me view them and then copy their info. That will be a real pain as we send them other materials before and after the training so I want an Excel list. Is that really not an option to download a list of registrants for a meeting? Thanks for your help.

Guten Tag,ich möchte mich gern zusätzlich zu meinem Notebook auch mit meinem Tablet bei Zomm Meeting anmelden.Ich habe mich mit meinen Account Daten bei Zoom angemeldet und bekomme die Nachricht, Zoom hat zur Verifizierung dieser Anmeldung eine Benachrichtigung auf mein anderes Gerät gesendet, in welcher ich auf "Zulassen" klicken soll. Leider habe ich auch nach mehrmaligem Suchen diese Benachrichtigung nicht gefunden.Ich bitte um Hilfe.Vielen Dank,Roland.

Algú te o sap com arreglar els problemes d'audio que té zoom versió web. De vegades no sona, d'altres se sent soroll on cal canviar l'entrada del micròfon intern o de sistema fins que soni bé si ho fa. De vegades el micro tampoc funciona. Són problemes de zoom? Jo diria que sí ja que passa el mateix en dues gentoos, una amb alsa i l'altra amb pipewire. Sol obligar-me a usar firefox. sembla que librewolf li molesta i genera més problemes.

Hi Community, I was unable to attend a meeting a couple of weeks ago and the host recorded the meeting for me to view in the future.  How do I find this recording? 

I'm trying to set up SMS as a sole user of my account. I keep getting this message: {"description":"Mobile Phone Number not supported. Must be a Mobile Phone Number that can receive SMS messages.","code":551,"fields":["mobilePhone"]}" I have followed the prompts given in this post: https://community.zoom.com/t5/Zoom-Phone-System/SMS-Setup-for-Skype-to-Zoom-VoiP-number/m-p/231136/highlight/true#M12785 I have enabled SMS under Account Management. However, when I go to enable it under Phone System Management I get a message telling me that this service is for plan users only. But I am plan user and I'm signed it! How can I fix this so that I can finally get my Brand Name accepted and move forward?? 

I am running Monterey OS on mac. I have enabled downloads. The zoom desktop client downloads fine and it also says it is installed ok but when I go to open it from inside my application folder it has a cross through it and says this app is not supported.  I have updated everything, run virus scans, etc...I have downloaded and tried to install 10 times.  And still no luck. Thoughts?Carla

I want to stop getting the spam emails from Zoom. <***********>Is there a setting in my account that I can set to not get emails from Zoom?I got an email stating the I registered for a webinar and a link to cancel registration.This is annoying as it was a lie, I never registered and this is SPAM.This is a continuing problem!

I use OBS as a stream software.. but when i tried to play some of the videos for my presentation or graphics it wont show on zoom 

My zoom didnt convert on my desktop-saved to my computer. I ahve requested zoom to send me original..I have pro plan--no live sales calls.  Is this best way!!! so important to get the file 

A client is  having a recurring issue with an Outlook invite sent once per month.It is an Outlook calendar invite with a Zoom meeting and it is sent to about 100 people.This month and a few months ago one of the people invited to the meeting 'cancelled' it and it cancelled the invite for everyone. I'm not sure how this is possible since client is the organizer, any help with this would be great!

I have a licensed version, but it makes me mad, because my students can't click on the shareable screen when I give them the remote control. I have already checked all the settings, the remote control is turned on. I have a button and follow all the instructions, students take the remote control but can't click. Please, help me to find the solution. Maybe somebody faced the same issue and could solve it. thanks

Hello,I attended a meeting and the host has shared a recording link with me, yet I cannot seem to access it.  I receive this error: 'Recording can’t be viewed.'Access to this recording is restricted due to the web setting.  The host has shared More Settings with me, and there seems to be no issues. Any suggestions?

When creating a Zoom Clip, can you include a 2nd presenter?