Community Resources

I have been billed for an automatic annual pro account which I no longer use.  I never intended to sign up for automatic renewal and we are a small charity which really cannot afford or need this service.  Are you able to refund me?

Hi there,I accidentally entered an incorrect email address when purchasing a Zoom Pro license. Unfortunately, we do not have access to that email address, and as a result, we are unable to sign in to the Zoom account associated with the license.Please advise how this can be corrected? Additionally, which Zoom support channel should I contact to resolve this issue as soon as possible, given that I cannot sign in to the affected account? 

Dear Support Team,I hope this message finds you well.I am writing to kindly request that the outstanding charge on my account be waived. I have not accessed or used Zoom for several months, and the payment did not go through as my credit card information had been changed.Given these circumstances, I would greatly appreciate it if you could review my case and consider removing the outstanding balance.Thank you very much for your time and assistance. I look forward to your response.Kind regards,

Hi, I am posting from this secondary account because I lost my 2FA device and backup codes for my primary Basic account. I cannot log in and the standard email support is not monitored for free users.Can a moderator please help me to disable 2FA on my main account? I can provide the account details and verify my identity via Private Message. This is my primary account and it is extremely important for my work/studies. I would appreciate it if you could look into this as soon as possible. Thank you.

Dear Zoom Support Team,I am writing to formally request a full refund for my recent subscription charge.I posted a request on the Zoom Community/Help Center on the very day I was charged, expressing my intention to cancel and receive a refund. However, it seems my request was not processed, and I have been charged for the full month.Since I expressed my intent to cancel immediately and have not used the service for this billing period, I kindly ask you to refund the full amount to my original payment method.Transaction Date: [26.01.04]Amount: [26881 KRW]I look forward to your prompt response and confirmation of the refund.Best regards, [seonhye Lee]

One of our teacher's accounts has been locked and it says "The Educational Data Collection Practices document was not signed by the required data of Sep 22, 2024 UTC. An email with directions for completing the education account activation process has been sent to (teacher's email). The recipient of the email has to provide consent to Zoom's Educational Data Collection Practices to restore access to your account. Until this consent has been recorded, user in your account will be unable to sign into Zoom. If this consent is not signed by Oct 22, 2024 UTC the account may be deleted." The teacher was able to use the account just a couple weeks ago with no issue and I tried resending the email but it doesn't go into her inbox (yes I checked spam as well). I am just really confused because the consent needed to be signed in 2024 but we are now in January 2026... It also says to reach out to an org. admin but as far as I am aware, we do not have one at our school.  A

안녕하세요 zoom담당자님 현재 아이디개설후에 법인카드로 결제를 진행하려고하니"이 신용카드에서는 이 거래 유형이 허용되지 않습니다. 은행에 문의하시거나 다른 결제 방법을 시도해 보세요."라는 문구가 뜨면서 결제를 진행하고있지 못하고있는상황입니다. 알아본결과 해외결제가 가능하지않아서라는 것 같은데 해결해주시면 감사하겠습니다

Dear Zoom Support Team,I am writing to request a refund for a recent charge on my Zoom Pro subscription.The payment was processed on Dec 28, 2025 due to an unintended auto-renewal. I have since disabled automatic renewal on my account, and I have not used the subscription since the renewal. Given these circumstances, I kindly request a refund for this charge.Please let me know if you need any additional information to process this request.Thank you for your assistance.

I am a one-woman owned artisan home based business. I bought Zoom  Pro on Dec 5. There was an add-on to Whiteboard that I do not remember purchasing, or if it was, it was inconspicuous, or pre-checked. I cancelled Zoom the same day. That did not cancel the Whiteboard. I was billed for Whiteboard in December and was auto-renewed on Jan 5, 2026. NOTE: As of today Jan 5, December 2025 Whiteboard payment for December does not show in my past purchase history. Zoom Pro does. If I bought two products, I expect to see two separate charges for each month that I bought them in my account and not just in my Invoice.1. I have never needed Zoom Whiteboard. I don't know what it is. 2. I have never used it. 3. I cancelled the Zoom Pro THE SAME DAY that I bought. If I had indeed bought Whiteboard I should I cancelled it that same day too. I wasn't even aware I was charged for Whiteboard. We are human. One does not read all line-items. 5. I never received any auto-renewal

あまり使わないので無料プランに戻したかったので、有効期限の最終日（7月31日）に自動更新を停止、という処理をしました。現在はプロサービス有効日2023.731、自動更新停止されました。次回の請求日2024.731となっています。また保留中のプラン、サービス有効日2024・731となっています。請求については未払い請求なし、請求日2023.7.31、回収済みとなっています。金額は年払いでホワイトボードの分も入っています。いつ申し込んだのかわかりませんが、（こちらも自動更新は停止にしています）。自分の現在のプランは、無料プランなのかなと思ってみたのですが、自分の現在のプランはビジネスプロの表示です。これはまた一年継続しているということでしょうか？2024．731まで。プロの契約でしょうか。もし一年契約を月契約にして残りの月の分は月割りで返金されたりするのでしょうか。ホワイトボードについても使ったこともなくどうしてセットされたか。。どう解除するかわかりません。質問が多くてすいませんが、分かる箇所だけでもお答えいただけたら幸いです。

I have a basic account.  I have added two contacts, but in trying to add more I am running into problems.  Some of my contacts report they do not get an email. Some of them clicked the Zoom link I sent but kept getting an error message saying "cannot use this link to add friends". What do I do to resolve this?

안녕하세요, Zoom 고객센터 담당자님. 최근 결제된 요금에 대해 환불을 요청드립니다.해당 결제는 2026년 1월 3일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

Lo primero, compartir mi enorme frustración y enfado. Es prácticamente imposible hablar con ellos. Tenía por error dos cuentas, tarde varios meses en fijarme, y entonces solicité la baja de una de ellas. Eso fue en septiembre de 2025. Pedí conservar la otra, la cual, por no usarla, la di de baja también en octubre. Pues en noviembre y diciembre me han cobrado la que di de baja primero, y no consigo que me atiendan. Además me parece, por las quejas que leo, que no tienen la decencia de devolver los cobros indebidos. Tal vez una buena denuncia conjunta, haría que atendiesen mejor a sus clientes. Ojalá hagan las cosas como es debido, o lo paguen caro.

안녕하세요, Zoom 고객센터 담당자님.저는 *********** 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 8월 31일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

I recently noticed that my Zoom Pro subscription was automatically renewed today, and the corresponding payment was deducted from my account. Unfortunately, I forgot to cancel the subscription for this month. How can I get refund ?

hi my zoom pays automaticly but i dont use it and i cancelled it but now it says i must pay for this month.i want to request refund or cancell pay request from zoom.

I did not intend to subscribe this term but the plan was auto-paid. I would like to get a refund for the payment that was made unintentionally.

I have a new user I'm trying to invite to our Zoom account but the system isn't sending emails.  I posted about it before but someone deleted my question.  I should point out, since the last responder clearly didn't read what I wrote, that I am not trying to invite someone to a meeting. We have a paid for Zoom account but for some reason I can't get support.  It's all a bit shoddy.

I would like a refund for my automatically charged Zoom Pro subscription. I didn't want to renew it because I didn't use it much for a year, but it was automatically charged. I would like a refund for the payment made on November 12, 2025.

I have not used the service for several months and believed my subscription was canceled; however, I am still being charged.I have now submitted a cancellation request, so I kindly ask you to review this and stop any further charges.

구독 자동 결제가 되었는데 취소해야합니다.다른 아이디로 구독 신청하려고 하니1년 구독과 결제된 내역은 바로 캔슬 진행해주세요.

BIL2327537 Created i want to cancle currunt invoice wrongly select for 2 user4 Days gone but to reply from below support Hello Divya,Thank you for contacting Zoom. This is Dyne. How are you? I hope you are well. I apologize for the delay in responding to your service desk ticket. I understand that your time is valuable, and I strive to provide our customers with prompt and effective assistance.Upon review of your concern, I see that you accidentally added 1 license and wish to cancel the plan. I am here to help. Here's what I can do: Instead of cancelling the plan, I will help you reduce the license to 1. Please let me know how you wish to proceed, and I will be glad to help. For further questions or concerns, feel free to let me know. Best Regards, DyneZoom Billing Support  | AMER | 9:00 AM to 06:00 PM ESTFor case escalation, please contact or  submit an escalation.Inah Clemente | *********** | AMER | 9:00 AM to 06:00 PM EST Divya JeevanYes

Hello,I would like to request a refund for a recently charged Zoom Workplace Pro Annual subscription.The subscription was charged at the start of the billing period, but I did not intend to continue with the annual plan. The service has not been actively used since the renewal, and the request is being made immediately after the charge.As the billing period has just begun, I kindly ask for a full refund in line with Zoom’s refund and cancellation policy.Please let me know the next steps to proceed with this request.Thank you for your assistance.Best regards,Invoice Number: INV335249712

We were force to store our card information or other payment information when subscript to zoom.  I dont have google pay nor apple pay, i was using prepaid card previously but after saving this card information, my card show many unauthorized transactions. I have reported this and my card is blocked. Zoom should provide option to not having our payment information save. We should be able to have option to pay manually for new subscription. is there a way to remove our payment information instead of terminate our zoom account ?

No me sirve zoom para lo que necesito