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Newcomer
November 12, 2025
Solved

Please refund

  • November 12, 2025
  • 1 reply
  • 0 views

I would like a refund for my automatically charged Zoom Pro subscription. I didn't want to renew it because I didn't use it much for a year, but it was automatically charged. I would like a refund for the payment made on November 12, 2025.

Best answer by MGSR

Hello @polimmanuel! Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Ray_Harwood's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing.

1 reply

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
November 15, 2025

Because this is a public forum, we do not handle billing related questions here. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

 

Select Billing & Account Support.

 

You'll need to be signed in to your Zoom account to submit the ticket.

MGSR
Community Manager
MGSRAnswer
Community Manager
November 21, 2025

Hello @polimmanuel! Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Ray_Harwood's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing.

Newcomer
December 28, 2025

Hello,

I forgot to cancel my subscription and was charged for the next billing period by mistake.

I have not used the service after the renewal.

I kindly ask for a refund.

Thank you.