Community Resources

Community users can select from various preferred languages in the Zoom Community. Available language options currently include the following:English Chinese (simplified) Dutch French German Italian Japanese Korean Portuguese (Brazil) Russian Spanish SwedishHow to Set Your Preferred Language:Scroll to the bottom of any community page Click on the language selector dropdown in the community footerSelect your preferred language. The page will reload to reflect your language selection.Items that will translate include but are not limited to the following:Headers Descriptions Settings Statistics Leaderboards Filtering options Buttons User-generated content          How to Translate User Generated ContentThe Zoom Community has a global user base, and our AI-powered translation feature helps you easily read and engage with content from users around the world.To translate a post:Navigate to the post you want to view. Under the post title, select the Translate dropdown menu.Choose the language

I have been billed for an automatic annual pro account which I no longer use.  I never intended to sign up for automatic renewal and we are a small charity which really cannot afford or need this service.  Are you able to refund me?

Hi there,I accidentally entered an incorrect email address when purchasing a Zoom Pro license. Unfortunately, we do not have access to that email address, and as a result, we are unable to sign in to the Zoom account associated with the license.Please advise how this can be corrected? Additionally, which Zoom support channel should I contact to resolve this issue as soon as possible, given that I cannot sign in to the affected account? 

Dear Support Team,I hope this message finds you well.I am writing to kindly request that the outstanding charge on my account be waived. I have not accessed or used Zoom for several months, and the payment did not go through as my credit card information had been changed.Given these circumstances, I would greatly appreciate it if you could review my case and consider removing the outstanding balance.Thank you very much for your time and assistance. I look forward to your response.Kind regards,

Hi, I am posting from this secondary account because I lost my 2FA device and backup codes for my primary Basic account. I cannot log in and the standard email support is not monitored for free users.Can a moderator please help me to disable 2FA on my main account? I can provide the account details and verify my identity via Private Message. This is my primary account and it is extremely important for my work/studies. I would appreciate it if you could look into this as soon as possible. Thank you.

Dear Zoom Support Team,I am writing to formally request a full refund for my recent subscription charge.I posted a request on the Zoom Community/Help Center on the very day I was charged, expressing my intention to cancel and receive a refund. However, it seems my request was not processed, and I have been charged for the full month.Since I expressed my intent to cancel immediately and have not used the service for this billing period, I kindly ask you to refund the full amount to my original payment method.Transaction Date: [26.01.04]Amount: [26881 KRW]I look forward to your prompt response and confirmation of the refund.Best regards, [seonhye Lee]

One of our teacher's accounts has been locked and it says "The Educational Data Collection Practices document was not signed by the required data of Sep 22, 2024 UTC. An email with directions for completing the education account activation process has been sent to (teacher's email). The recipient of the email has to provide consent to Zoom's Educational Data Collection Practices to restore access to your account. Until this consent has been recorded, user in your account will be unable to sign into Zoom. If this consent is not signed by Oct 22, 2024 UTC the account may be deleted." The teacher was able to use the account just a couple weeks ago with no issue and I tried resending the email but it doesn't go into her inbox (yes I checked spam as well). I am just really confused because the consent needed to be signed in 2024 but we are now in January 2026... It also says to reach out to an org. admin but as far as I am aware, we do not have one at our school.  A

I like Zoom. It does what it says it's supposed to do. As an instructor, I've used it and taught others how to use it since the very beginning.However, is there a way to disable the Badges feature? I find this extremely annoying because I'm not an employee of Zoom. I have no desire to 'earn' badges or receive praise or acknowledgement for being a customer of a service. Nobody needs to know how long I've been a customer. We have a business related transactional arrangement between myself and Zoom. The dynamic between Zoom and myself is not that of an employer/employee or anything similar. I find it a patronizing and unnecessary feature. Not to mention the expense of maintaining this silly system which gets passed on to the customer. This seems to be everywhere now and it needs to be called out. Thank you for your response to this request.

안녕하세요 zoom담당자님 현재 아이디개설후에 법인카드로 결제를 진행하려고하니"이 신용카드에서는 이 거래 유형이 허용되지 않습니다. 은행에 문의하시거나 다른 결제 방법을 시도해 보세요."라는 문구가 뜨면서 결제를 진행하고있지 못하고있는상황입니다. 알아본결과 해외결제가 가능하지않아서라는 것 같은데 해결해주시면 감사하겠습니다

Dear Zoom Support Team,I am writing to request a refund for a recent charge on my Zoom Pro subscription.The payment was processed on Dec 28, 2025 due to an unintended auto-renewal. I have since disabled automatic renewal on my account, and I have not used the subscription since the renewal. Given these circumstances, I kindly request a refund for this charge.Please let me know if you need any additional information to process this request.Thank you for your assistance.

I am a one-woman owned artisan home based business. I bought Zoom  Pro on Dec 5. There was an add-on to Whiteboard that I do not remember purchasing, or if it was, it was inconspicuous, or pre-checked. I cancelled Zoom the same day. That did not cancel the Whiteboard. I was billed for Whiteboard in December and was auto-renewed on Jan 5, 2026. NOTE: As of today Jan 5, December 2025 Whiteboard payment for December does not show in my past purchase history. Zoom Pro does. If I bought two products, I expect to see two separate charges for each month that I bought them in my account and not just in my Invoice.1. I have never needed Zoom Whiteboard. I don't know what it is. 2. I have never used it. 3. I cancelled the Zoom Pro THE SAME DAY that I bought. If I had indeed bought Whiteboard I should I cancelled it that same day too. I wasn't even aware I was charged for Whiteboard. We are human. One does not read all line-items. 5. I never received any auto-renewal

あまり使わないので無料プランに戻したかったので、有効期限の最終日（7月31日）に自動更新を停止、という処理をしました。現在はプロサービス有効日2023.731、自動更新停止されました。次回の請求日2024.731となっています。また保留中のプラン、サービス有効日2024・731となっています。請求については未払い請求なし、請求日2023.7.31、回収済みとなっています。金額は年払いでホワイトボードの分も入っています。いつ申し込んだのかわかりませんが、（こちらも自動更新は停止にしています）。自分の現在のプランは、無料プランなのかなと思ってみたのですが、自分の現在のプランはビジネスプロの表示です。これはまた一年継続しているということでしょうか？2024．731まで。プロの契約でしょうか。もし一年契約を月契約にして残りの月の分は月割りで返金されたりするのでしょうか。ホワイトボードについても使ったこともなくどうしてセットされたか。。どう解除するかわかりません。質問が多くてすいませんが、分かる箇所だけでもお答えいただけたら幸いです。

I have a basic account.  I have added two contacts, but in trying to add more I am running into problems.  Some of my contacts report they do not get an email. Some of them clicked the Zoom link I sent but kept getting an error message saying "cannot use this link to add friends". What do I do to resolve this?

안녕하세요, Zoom 고객센터 담당자님. 최근 결제된 요금에 대해 환불을 요청드립니다.해당 결제는 2026년 1월 3일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

Lo primero, compartir mi enorme frustración y enfado. Es prácticamente imposible hablar con ellos. Tenía por error dos cuentas, tarde varios meses en fijarme, y entonces solicité la baja de una de ellas. Eso fue en septiembre de 2025. Pedí conservar la otra, la cual, por no usarla, la di de baja también en octubre. Pues en noviembre y diciembre me han cobrado la que di de baja primero, y no consigo que me atiendan. Además me parece, por las quejas que leo, que no tienen la decencia de devolver los cobros indebidos. Tal vez una buena denuncia conjunta, haría que atendiesen mejor a sus clientes. Ojalá hagan las cosas como es debido, o lo paguen caro.

Hi everyone! 👋   Welcome to the Zoom Community! I’m Bri, and I’m one of the community moderators here at Zoom. We’re SUPER excited to have you here in this collaborative space! We would love to get to know our community members. Please reply below to introduce yourself! 👇   I’ll go first 😎 💙   Location: Memphis, TN 🐻   Favorite things to do: Writing, watching sports & going on late-night Taco Bell runs 🌮   How long I’ve been using Zoom? Two years! 🚀🚀   What’s your go-to virtual background? I love anything that showcases nice home decor and a view  🏙️   ​​What's the most unique Zoom event you've attended in the last year? A 10-year-old’s surprise birthday party 🎂   Let’s give our Zoom Community members a warm welcome!!! 👏👏   As a friendly reminder, if you haven’t already do

안녕하세요, Zoom 고객센터 담당자님.저는 *********** 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 8월 31일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

I recently noticed that my Zoom Pro subscription was automatically renewed today, and the corresponding payment was deducted from my account. Unfortunately, I forgot to cancel the subscription for this month. How can I get refund ?

Hi Zoomers 👋 Big news! The Zoom Community has officially been nominated for 2 awards in the 2026 CMX Community Industry Awards 🏆 😎 Customer Support Community Executive Leader of a Community Team - Alexis Brown, Senior Manager of Global Community at Zoom We’d love the support of our community users to help us bring these home! 🗳️💙   Cast your vote today! Voting is quick and easy: Navigate to https://www.cmxhub.com/awards 👈 Scroll to the "Customer Support Community" category > Click "Zoom Community" Scroll to the "Executive Leader of a Community Team" category > Click "Alexis Brown" P.S. Spread the word! Your teams, colleagues, and family can vote too! ✅ Voting is open from now until January 9, 2026 📆  

hi my zoom pays automaticly but i dont use it and i cancelled it but now it says i must pay for this month.i want to request refund or cancell pay request from zoom.

I did not intend to subscribe this term but the plan was auto-paid. I would like to get a refund for the payment that was made unintentionally.

I have a new user I'm trying to invite to our Zoom account but the system isn't sending emails.  I posted about it before but someone deleted my question.  I should point out, since the last responder clearly didn't read what I wrote, that I am not trying to invite someone to a meeting. We have a paid for Zoom account but for some reason I can't get support.  It's all a bit shoddy.

I would like a refund for my automatically charged Zoom Pro subscription. I didn't want to renew it because I didn't use it much for a year, but it was automatically charged. I would like a refund for the payment made on November 12, 2025.

I have not used the service for several months and believed my subscription was canceled; however, I am still being charged.I have now submitted a cancellation request, so I kindly ask you to review this and stop any further charges.