Refund Request: Unprocessed cancellation on the day of charge | Community
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Newcomer
seon_h
Newcomer
January 8, 2026
Question

Refund Request: Unprocessed cancellation on the day of charge

  • January 8, 2026
  • 1 reply
  • 1 view

Dear Zoom Support Team,

I am writing to formally request a full refund for my recent subscription charge.

I posted a request on the Zoom Community/Help Center on the very day I was charged, expressing my intention to cancel and receive a refund. However, it seems my request was not processed, and I have been charged for the full month.

Since I expressed my intent to cancel immediately and have not used the service for this billing period, I kindly ask you to refund the full amount to my original payment method.

  • Transaction Date: [26.01.04]

  • Amount: [26881 KRW]

I look forward to your prompt response and confirmation of the refund.

Best regards, [seonhye Lee]

1 reply

hoodee23
Employee
hoodee23
Employee
January 8, 2026

Hi seon_h,

Thank you for joining the Zoom Community and for sharing the details of your refund request.

For security and account verification purposes, refund and billing-related matters can only be handled by our Billing team. Please submit a Billing Ticket through the Zoom Support portal so they can review your account and assist you directly.

Here's the link to Submit a Request/Ticket.

Once your ticket is submitted, our Billing specialists will review your case and follow up with you via email. Thank you for your understanding, and we appreciate your patience while this is resolved.

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