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HtetWaiAung
Newcomer
December 29, 2025
Question

Request refund

  • December 29, 2025
  • 1 reply
  • 0 views

Dear Zoom Support Team,

I am writing to request a refund for a recent charge on my Zoom Pro subscription.

The payment was processed on Dec 28, 2025 due to an unintended auto-renewal. I have since disabled automatic renewal on my account, and I have not used the subscription since the renewal. Given these circumstances, I kindly request a refund for this charge.

Please let me know if you need any additional information to process this request.

Thank you for your assistance.

1 reply

hoodee23
Employee
hoodee23
Employee
January 6, 2026

Hi HtetWaiAung,

Thank you for joining the Zoom Community and sharing the details of your concern.

For assistance with billing-related matters, including refund requests, please contact our Billing Support Team directly. They’ll be able to review your account and help resolve this request. You can reach them by submitting a Billing Ticket through this link.

Thank you for your understanding, and we appreciate your patience while our Billing team assists you.

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