Refund

Dear Support Team,
I hope this message finds you well.

I am writing to kindly request that the outstanding charge on my account be waived. I have not accessed or used Zoom for several months, and the payment did not go through as my credit card information had been changed.

Given these circumstances, I would greatly appreciate it if you could review my case and consider removing the outstanding balance.
Thank you very much for your time and assistance. I look forward to your response.

Kind regards,