Community Resources

How to pay using Indian credit card in INR?

Good afternoon I accidentally paid for a service I didn’t need, how can I get my money back?

How con I ask for a refound, I was charged for a plan I'm not using anymore

Zoom のプロプランの管理画面に「ユーザーにまだ割り当てられるライセンスが存在します」と表示されていますが、下段のメッセージにお使いのアカウントにおけるライセンスの割り当ての上限を超えましたと表示され、誰にもライセンスユーザーが割り当てできません。

I just renewed my subscription via Paypal. No probelms there.  Zoom then sent the 'confirmation of payment processed' email to my old email address.I have upadted to my new address in my Zoom profile, and in Paypal so why did this email go to the old email address and how do I stop it happening again?

So many issues all of a sudden.I use computer platform, workplace pro, individual account. Very simple and basic one-on-one meetings. I saw a notice about Workplace Pro may be changing to Workplace Vivo.Does this apply to me? I'm not allowed live help. Hoping to obtain answers here, and also for my other posts made yesterday - I can't even log-in to Zoom account at all using Google browser.  It has worked absolutely fine for several years.  ?I wonder if Vivo situation is affecting my log-in to Zoom.  ?I appreciate assistance.   

HOLA ALGUIEN HABLA ESPAÑOL? NECESITO AYUDA PORQUE ZOOM ME COBRO 159$ DE LA MEMBRESIA ANUAL QUE YO HABIA CANCELADO EL AÑO PASADO Y AHORA NO SE COMO HACER PARA QUE ME DEVUELVAN MI DINERO, ALGUIEN PUEDE AYYDARME PLEASE.

I currently have a free zoom account but would like to create a 2nd paid account for a business I just started. How do I do that and be able to use them both? 

Is it possible to add just one person (my VA) to my account?  I can only see an option to add 10 people.Thanks 

I have a Zoom account for $160/year. Want to cancel it. When i go to web portal i am immediately logged in on old email, and into a basic -free-account. I absolutely go in circles on the website trying to log out and re log in on new email -i just remain in the previous basic account. Can anyone assist? 

Dear Zoom Customer Service Manager,I am [Your Name] from Jeju Education Office. I am reaching out regarding our intention to utilize a Zoom Pro account, and I have a few inquiries regarding the payment method.Currency of Payment: We plan to proceed with payment using a credit card. Could you please confirm if payment is made in US dollars or if it can be processed in South Korean Won?Payment Unit: At our education office, payments in South Korean Won can only be processed in increments of 10 Won. Could you kindly verify if it is possible to make payments for the Zoom Pro account in South Korean Won, specifically in increments of 10 Won?I would appreciate your prompt response to these inquiries. Please feel free to contact me if further information is required. I look forward to hearing from you.

Zoom: anyone know how to  email them? I can't get any sense out of the useless chatbot.  I have cancelled the professional plan as it is not worth the money but ZOOM are still trying to take payment from my account. Why?This is really annoying and, more seriously, it is now affecting my credit record. I regard this as bullying. I want them to  stop immediately. 

Hi i made a payment to renew zoom my bank account was debited from my account but my room app is not showing it still is using the free version. please help.

I am based in Singapore and a subscriber of Zoom Pro. Can someone please advise me on how to change my billing method to Bank Transfer instead of Credit card payment. This is a corporate policy to make all payments via bank transfers in my company, thus, this change is required.Please assist.

I want to downgrade my subscription from Pro to basic but it is not allowing me. We now use Teams for meetings for the past one year so paying for Zoom is a waste but it is not allowing me. What can i do?

I have changed my user email from gmail to outlook.I receive the invoice on outlook but I cannot change the login email. So whenever I receive a verification code, it goes to my old gmail. How can I change it?Thanks

GST No. 33AAACE1678B1Z5 not quoted in the Tax Invoice INV261422301 dated 18 June 2024. Please update GST No. and send revised Invoice.

I've been on an annual plan for 5 years. Now, for the second year in a row, zoom has changed my plan from annual to monthly without my knowledge or request. Consequently I've been charged at the 16% higher monthly rate for the time it has taken for support to respond and get the annual plan reinstated. It's proving exasperatingly difficult to get the incorrect charge reimbursed.Why is zoom changing my plan like this and what can I do to stop it happening? I just want to stay on the annual plan. Thank you.

Guys what is going on honestly i payed 180$ of hard made money... why cant i switch my account from basic to licenced, what is going on... not cool at all

Received an email with an offer to subscribe to MasterClass for 70% off.  The plan mentioned is "MasterClass - Individual (12-months) for $35, normally $120.  There is no "individual" subscription in MasterClass, only Standard, Plus, and Premium.  None of the values match those subscription plans either.  Standard is $6/mo ($72); Plus is $15/mo ($180); Premium is $20/mo ($240).   So what exactly would I be getting if I subscribed through Zoom?

I am the owner of our account and have added and deleted many users. From the Admin/User Management/Users screen, the three dots used to delete users are not visible. Any help would be appreciated.

I've got a client who's email address was an alias that got removed accidentally. Unfortunately it was not caught before zoom tried sending an OTP code and I believe their email address is now bouncelisted.Is there anyway to contact support for basic unlicensed user to get removed from the bounce list?  

I have a paid subscription with Zoom. I used my old office email to create the account. Now, I want to cancel the subscription. I can’t log in to my account since a verification code is required to log in. The verification code is sent to my old email address which I can longer access. I have been paying Zoom for more than a year now and I can’t even use the benefits of the subscription.

I can't turn off OTP authentication on my profile. The button is disabled. Any idea why that might be?   Please see the attached screenshot here

  You’ve probably spotted those users who are always giving likes and marking solutions as accepted across the Zoom Community. These dedicated individuals are our Zoom Community Champions! The Zoom Community Champion Program was designed to recognize and honor the exceptional efforts of our community's Zoom experts 🤓 This month, we are showcasing one of our Zoom Employee Community Champions, @YaBoiB. @YaBoiB  joined the community in June 2021 and has been a Community Champion since 2022 🏆   What do you like most about being a Zoom Community Champion? Why would you recommend joining the champion program?  I like that I learn from the Zoom customers as much as I teach the Zoom customers. No one person can know everything about Zoom. It is too expansive, and our customers are the best. They have so many wonderful use cases for this product. I love sharing ideas and collaborating with our customer base 🤝   In one wo