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Explorer
Jun 12, 2024 7:49 PM UTC
Question

Zoom using wrong email

I just renewed my subscription via Paypal. No probelms there.  Zoom then sent the 'confirmation of payment processed' email to my old email address.

I have upadted to my new address in my Zoom profile, and in Paypal so why did this email go to the old email address and how do I stop it happening again?

2 replies

S_K
Employee
Employee
Jun 21, 2024 11:02 PM UTC
davcotAuthor
Explorer
Jun 22, 2024 1:23 PM UTC

Thanks for trying to help but you have misunderstood the issue. I can access my Zoom account fine and in my profile my current email adress shows correctly

The issue is that despite this Zoom is still sending some billing emails to my old email address. I want zoom to stop doing that and use the address in my profile

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