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Newcomer
Jun 17, 2024 2:31 PM UTC
Question

payment debited but account not updated what to do?

Hi i made a payment to renew zoom my bank account was debited from my account but my room app is not showing it still is using the free version. please help.

1 reply

S_K
Employee
Employee
Jun 21, 2024 10:42 PM UTC

Hi @arjunlyngdoh 

 

This Zoom Support article offers guidance: Troubleshooting paid account still showing as basic

 

If you need further assistance, please reach out to Billing by chat.

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