Billing & Account Management

Hi, I needed Zoom pro last year but haven’t used it for ages. Just seen that it auto renewed and at a 50% price hike, but I didn’t get an email to check if I still wanted it, or warning of price hike. I believe there’s a 14 day cooling off period so I would like to cancel my subscription and to receive a full refund. How do I do this? I can only seem to talk to bots. Thanks

What is going on here? i just opened the windows app (after a few weeks or months) and suddenly - a second after the app was open (i didn't click on anything)- my internet browser opens, diretly leading me to a checkout page (all official, doesn't look like fake) to buy a yearly plan for round a bout 150usd!What the hell is going on??Did something change here? Will zoom keep on working for free?I have an important meeting tomorrow and just wanted to see if the app needs an update or so. didn't expect this - it's very irritating.To be clear: i never clicked on something. I just openend the app. and no, i for sure didn't click on "upgrade" or "buy a plan" or anything like that.I'm confused: Can i just participate in a meeting tomorrow or am I restricted with my "free" basic account, in a way that I can't even take part in meetings?When I just open a (free) windows app I don't expect randomly opening a browser asking me to buy something.this is weird.Thanks in advance.BestY

 I've requested refund my account via e-mail, etc.But, I checked that there is no problem.so I will keep this account.  (no refund) thx

I am writing to you all to pay attention when signing up for Zoom business account through the sales department. We have had our zoom pro and phone account for over 2 years. We recently changed to a different platform and have been trying for TWO WEEKS to cancel our account. I have opened tickets and tried to escalate and called billing and called sales. After the initial year, our sales executive was never heard from again. Never heard from any sales account person from Zoom. Now, trying to cancel and cannot get anyone to follow through. Sales says needs to be renewal specialist. Renewal specialist says its billing. Billing says its sales. Terrible service. BE AWARE! 

Hi, I bought the plan for this account and then realized I had annual plan for a different account. I would like to refund for the monthly plan,.  Thanks,Jeson

안녕하세요, Zoom 고객센터 담당자님.저는 --- 계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 10월 16일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

Every month I pay £16.79 for a Zoom pro account and up to last Sunday I have been able to host meetings of 3 hours in length. Today I had to cancel a meeting as my access was limited to 40 minutes as it is now listed as basic. The virtual agent was useless as I was just repeatedly informed that I must have violated service conditions. I have invoices emailed to me to say my payment has been processed including 7th October. I have personal ID and meeting pass code but virtual agent says only basic account. I have not even been able to submit a request to support. Has anyone else had this problem and if so how did they resolve it please?

Hello. I have cancelled my Zoom subscription 2025. I would like to request a refund.

Hoping this gets some traction here as the 4th dept to be involved. Joshua Tan in finance continues to send demands for payment but does not provide an active account number. We have provided evidence that the Wells Fargo bank account that zoom has provided on invoices is INACTIVE and CANNOT RECEIVE PAYMENTS. This has been going on for several months and has over 15 people engaged from both my company and from Zoom where there are several internal tickets and requests for escalation. We have yet to have this resolved.

Hola a todos. Active el Plan Pro en mi cuenta aprovechando la prueba gratuita de 7 días que ofrece Zoom, pero al momento de activarlo se me realizó el cobro de inmediato.La aplicación no me funcionó como esperaba para mi objetivo, así que me gustaría saber si alguien ha pasado por lo mismo y cómo puedo solicitar un reembolso en este caso.¡Gracias por la ayuda!

I moved with my small company and now I have to change the adress, but I don't find the solution.What must I do?

Hello, My Zoom subscription was automatically renewed, and I was charged without my intention. I did not plan to continue the subscription, and this payment was unintended. Since the renewal date, I have not used the service at all. Could you please cancel the subscription and issue a refund?

I made a Zoom payment in September, and the automatic payment for October was charged today.Since I don’t plan to use Zoom this month, I kindly request a refund.2025. 10. 30 Payment - 33,874 KRW

Our company used ZOOM 100 Events for just one month. I sent a request to cancel the service, but no one from ZOOM responded. When we received an invoice, I reached out to ZOOM again to request cancellation. I received a notice that someone would get back to me. While I waited, I received another invoice.  In September, I finally managed to reach a person at ZOOM named Maximo. He assured me that the service would be canceled. However, after waiting for a response, I again had to reach out to him by phone. During this call, he mistakenly thought I was trying to cancel our yearly subscription. After clarification, he said he needed to forward my request to another department, and that I would hear back from them. Unfortunately, I did not hear from the renewals department (Cezar). When I eventually got in touch with Cezar, he said he needed to look into the matter. To prove that I had communicated with ZOOM, I had to take screenshots of our correspondence. We eventually rece

I have been facing problem in my previous account . I had taken subscription for 2 user id recently . After taking subscription it came failure to log in error 2,025 . I have already paid now , what to do?? How can I recover my account . I am owner of it *********** 

I just cancelled my subscription to ZOOM because I haven't used this product in a year.  I refuse to pay for another year when I haven't used your product.   I wish to file a dispute. 

Zoom is not letting me in with my zoom registered email address. The response I am getting from zoom is that my email isn't authorized and that I need to contact the "administrator". There is though no other administrator than I, as this is my personal zoom account. Can anyone help such that I can use my zoom?

How does this work if I sign up for this now? I am paid up till Feb on my existing plan. I notice that I will be charged today for a new plan finishing in October. This means I lose 3 months that I have already paid for?

Dear Zoom Support Team, I am writing to you regarding the recent closure of my support request, despite the fact that the underlying issue, specifically the refund I am awaiting, remains unresolved. The closure of the case, referenced as MSG22804680_DNi0jWBCN11OhbXDkjA, is concerning as I have not yet received the refund. This matter requires urgent attention and resolution, and I am keen to understand the status of my refund. I would appreciate it if you could reopen this case or provide clear guidance on the next steps to ensure my refund is processed promptly. I am available to provide any additional information or documentation you may require to expedite this process. Thank you for your immediate assistance with this critical matter. Sincerely,Henry 

Several months ago, my organization transferred the administration of our Zoom to a new administrator. Regrettably, this new administrator has left the organization and taken the Zoom account with him. If we are unsuccessful in getting back the account, what are our best options to prevent abuse of the account?

Buenos dias Hace unos dias automáticamente se realizó el pago de la cuenta de zoom, el cual no quería que renovara, pero se renovó sin mi autorización, necesito reembolso ya que no utilizo la cuenta de zoom  y tampoco la usare, por favor necesito ayuda, ya que es bastante caro. Muchas gracias, quedo atento a sus comentarios------------------------------(Good morning A few days ago the payment was automatically made for the zoom account, which I did not want to renew, but it was renewed without my authorization, I need a refund since I do not use the zoom account and I will not use it either, please I need help, since It's quite expensive. Thank you very much, I look forward to your comments)

Is anyone having challenges with Zoom's new process for non-profit with Good Stack?  We got approved but have been given the run-around by GoodStack and Zoom.  No access code was given to me and then when I click the links that GoodStack has given me, I get error messages and then Goodstack tells me to go to Zoom and Zoom tells me to go back to Goodstack.  It's been a month, and I can't get a response from either company.

I made a mistake while I was trying to cancel my account. I don't longer need zoom just eventually, but mean while I  click on moving backward billing chosen payment monthly.I was doubting if your ZOOM will be returning my money back , then I moved back and billing again for a year. How much shoud I have to pay ?It is much easy for me to say it in spanishQuiero cancelar la cuenta de un año pro, que ya fue debitada de mi cuentacometí el error de pasarme al plan  mensual y me facturaron, tuve duda si me reembolsaría la diferencia del mes  a pago  anual.Luego volví a regresar al plan anual y otra vez tuve facturación, Podrían anularme la facturación mensual y regresar al plan anual como lo tenia antes. Otra consulta, sera posible cambiar mi correo electrónico (***********) por otro? Espero su respuestagraciasAna Maria Layanamaria_lay @yahoo.es+51 941 453 089 Peru

When placing an order of purchasing a Zoom US/Canada phone number, it makes error in processing. Error message: An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613) I already contacted Support but no reliable solution. I need help with this as soon as possible. Thank you.

Hi, I used Zoom subscription Pro and Cloud. For this month, I am going to cancel Cloud subscription, but my invoice was already made two days ago. I continue to remain Zoom subscription Pro active but I don't need Cloud subscription from now. I haven't paid subscription for this month yet. How can I do? My invoice was charged for Zoom Pro and Cloud. I want to pay Zoom Pro only and to use it now.