Please cancel my Zoom payment and process a refund.

Forum|Forum|7 months ago
October 31, 2025
3 replies
0 views

I made a Zoom payment in September, and the automatic payment for October was charged today.
Since I don’t plan to use Zoom this month, I kindly request a refund.

2025. 10. 30 Payment - 33,874 KRW

Best answer by Mandel

Hi!

I understand you’d like a refund for the recent automatic renewal of your subscription. As outlined in Zoom’s Terms of Service, our subscription fees are non-refundable once processed. Before purchasing, the following information is displayed in the online cart:

See Canceling your subscription for cancellation instructions. Your account will remain active until the end of the current billing cycle.

If you need further assistance, please reach out to Billing by chat or ticket.

Cheers,

Zoom Community Team

M

MandelAnswer

Employee

Hi!

I understand you’d like a refund for the recent automatic renewal of your subscription. As outlined in Zoom’s Terms of Service, our subscription fees are non-refundable once processed. Before purchasing, the following information is displayed in the online cart:

See Canceling your subscription for cancellation instructions. Your account will remain active until the end of the current billing cycle.

If you need further assistance, please reach out to Billing by chat or ticket.

Cheers,

Zoom Community Team

MGSR

Community Manager

Hello @DBFLA!

Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking @Mandel's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing via chat or ticket.