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Newcomer
Petrovpetr2021
Newcomer
October 20, 2025
Question

Request a refund for a subscription

  • October 20, 2025
  • 1 reply
  • 0 views

Hello, My Zoom subscription was automatically renewed, and I was charged without my intention. I did not plan to continue the subscription, and this payment was unintended. Since the renewal date, I have not used the service at all. Could you please cancel the subscription and issue a refund?

    1 reply

    S_K
    Employee
    S_K
    Employee
    October 27, 2025

    Hello @Petrovpetr2021 

     

    Thank you for reaching out in Zoom Community. Unfortunately, we do not have access to your account here so you will need to contact Billing Support here for assistance. 

     

    For reference, it is noted before submitting payment for a subscription that plans will automatically renew unless cancelled prior to the end of the term.

     

    D
    Newcomer
    Densoi
    Newcomer
    November 15, 2025

    Is there anyone here who has had their account renewed without receiving any warning email ? Is there any current class action suit as looking at other online forums this is a common practice

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