Billing & Account Management

The two monthly subscription services I ordered were deactivated by you in less than a day, and I have barely used them. I request that you refund the payment to the card I used.

Dear Zoom Support Team,I am writing to request a refund for a recent charge on my Zoom Pro subscription associated with the account ***********.The payment was processed on November 1, 2025 due to an unintended auto-renewal. I have since disabled automatic renewal on my account, and I have not used the subscription since the renewal. Given these circumstances, I kindly request a refund for this charge.Please let me know if you need any additional information to process this request. Thank you for your assistance.Sincerely,Dongkyu Lee

Why is contacting customer support so difficult on a basic account? It's limited to FAQs (articles), Live Chat (bots) that direct to articles (FAQs), and here (community). [Account Issues]My current account is new; the previous account lost its authentication key and backup codes. I've tried contacting the support center but have been unsuccessful. Help Center (Articles)Explains that to disable 2FA for forgetting password then creating a new password then after entering the 2FA verification section there will be an option to disable (but there is no such option) Live Chat (Bot)Directed according to the article I explained earlier & contacted via ticket (but this applies only to paid users) after I logged into the account. Community My last option was to try to contact the community center by creating a new account. [Problem solving experiment]What I'm currently doing is just creating a new account with a new email and then asking here, is there no othe

I have a basic account and I inadvertently set up 2FA and cannot find where the Zoom authenticator code is being sent although I have Microsoft and Google Authenticator apps.  Also I cannot find a Recovery Code for the account and I cannot submit a ticket for support because it is only a basic account.  The only way I could get into THIS Community was to set up a new Zoom basic account (WITHOUT 2FA) with a different email account which is not ideal going forward as it is not the email account I use most of the time.  Any suggestions any one?  I cannot even upgrade the account to Pro to get the necessary support because I cannot sign into that account!  A real Catch 22.

I have an urgent problem with my Zoom account. I enabled two-factor authentication, but I lost my recovery codes. Now I can't log in because the app is asking for the code. I have a basic account and I don't know how to contact technical support. Can anyone help me recover access to my account?

My team only needs a Zoom account for one year. It does not seem possible to turn off auto-renew, so we are thinking to cancel and just let the account run out at the end of the 12-month period for which we have paid. I can find no clear answer as to whether cancellation is effective immediately or whether we can continue using the account until our paid period has ended. The documentation seems to say that we will lose access to recordings immediately. I have tried to reach a Zoom account manager without success. Can anyone tell me whether cancelling our account will just effectively turn off auto-renew or whether we would lose access immediately? Thank you so much

I've been charged for a subscription that I cancelled. When go into my Zoom Account, it says that it's not active.  

Hi ! Please send us the Tax residency certificate for 2024 & 2025, as soon as possible. Thank you, Taxheaven SA

My team has made the payments and renewed the pro subscription, however my plan is still reflecting as Basic and not got upgraded.What could be the issue? Its urgent to fix this.

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 프로 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 12월 04일  오후 1시 26분에 이루어졌으며, 쿠폰 사용에 대한 테스트로 1년 구독을 눌렀으나쿠폰 관 무관하게 바로 결제가 되어 버렸습니다.앞으로도 계속 사용중이니 부디 결제된 234,726 Won에 대해서는 환불 처리를 간곡히 부탁드립니다.

I am not sure if anyone can assist me but I don't know where else to go. I have Zoom Business for my organization and have been using it for many years. This year I called in to get 2 licenses removed as we were no longer going to need them. Apparently, the management portal does not allow me to change the licenses on my own because it is a business account. The rep said they would not be able to help me so they escalated it to a manager. I met with the manager and they gave me a new quote which I signed. Then, three weeks later when our renewal date arrived, I was not billed what I signed up for but instead over-billed what the advertised rate was on the site. (The website shows $18.33 per month per license and I am being charged $19.00). I reached out to the support people and they said I had to talk to my account rep, who I never met before until now. I met with my account rep who had me sign another agreement with the same pricing as the manager. I noticed that there was a cre

Привет. Моя учетная запись была переведена на базовый план из-за неуплаты. В разделе история счетов было два инвойса, один с кредитным остатком. Оплатил инвойс профессиональный тариф, а меня не переключили, уже пара дней прошло и по прежнему на базовом тарифе.Причем кредитный инвойс так и висит не понятно почему. Что делать?  

Hi there, I just got a notice from zoom in my email regarding renewal of zoom pro that i was purchasing a year ago. It automatically renewed and I forgot to cancel the subscription, i never intended to renew, was only planning to use it for 6-8 months. I need to request a refund, can you help me please?

I would like to get a refund I didn't want another month I don't need it anymore I've already cancelled the subscription but I got charged anyway. 

Hi, I didn't wanted to renew and Zoom team have processed my payment without my consent at all! I have been more than half an hour trying to find a contact email and seems IMPOSSIBLE. Please help here. Where do I have to write to get the money back?  Thank you

I am paying monthly for the PRO but only have access to the Free and can only talk for 40 minutes.

2025년 11월 29일에 결제처리된 Zoom pro에 대하여  결제취소 및 환불 요청 드립니다. 결제 갱신에 관한 메일을 확인하지 못하였고, 결제일 이후 서비스를 이용하지 않았습니다.

Earlier there was not Indian currency available so I used US currency for bill payment. But now when I try to change the currency the tab for currency is greyed out and I am not able to change it to Indian rupees. Please help me change this

학교 업무용으로 1개월만 구독 결제를 했는데, 매월 결제 되는지 몰랐습니다.11월 21일 결제된 요금을 환불요청합니다. 11월 21일 이후 사용내역이 없습니다.학교 예산으로 사용되었기에 빠른 환불 부탁드립니다. 

Just wanted to come here to highlight Zoom's unfair auto-renewal practices. Seems like I am not the only one. Beware if you are entering a contract, Zoom will set the contract as auto-renew. You won't be able to stop it at anytime and you will be forced to pay for  the whole year. Their T&Cs actually say that Zoom will send you a notification prior to auto-renewal. I never received the notification, disputed payment as breach of contract and asked to be put in touch with the complaints department. Their communication is a joke, they take forever to reply (it's 8 months of back and forth emails with a chatbox). The result? I couldn't even find instructions to deactivate autorenew so it all ended with Zoom having to do this for me. The system is purposefully hard so that Zoom can profit and take advantage from its users. A very good platform but 0 stars from a customer service level from me. Bye Zoom, hello Teams.

Hi, My account is due to expire at the end of June.  Will Zoom be advising me of my upcoming payment before it is taken off my credit card or will it just come off automatically?

Hello, I'm the director for a 28-year old nonprofit organization that provides housing, meals, advocacy and community integration assistance for extremely low-income people living with HIV, who may also suffer from substance abuse or mental illness that prevents them from living independently. We are considered permanent supportive housing and meet the state guidelines for an Adult Family Home. I've provided copies of the relevant RCW's and state guidelines, as well as material from our mission statement, in applying for the nonprofit discount. The Goodstack staff who have responded have categorized us incorrectly, first as a "health clinic" and then, after I provided documentation that we do not meet that definition, they responded that "rehabilitation is the "suitable category for your organization's activity."  When I provided documentation that "rehabilitation center" was also not accurate, I was told; "We already provided information with regards to your organizatio

Hello, My subscription was automatically renewed, but I did not intend to renew it.It has been less than 24 hours since the charge was made. Importantly, the payment was made using a corporate card from a public institution, not my personal card.Because we are a government-funded organization, strict regulations prohibit personal or unintended use of institutional budgets.This unintended charge may cause serious administrative issues, so it is essential that the payment be cancelled. I have not used any paid features after the renewal.Could you please provide a full refund for this unintended renewal? If a full refund is not possible, I would appreciate any possible alternatives such as a credit refund. Thank you for your understanding and assistance.

Hello, We have had a couple of incidents where a colleague fell ill during a Zoom call and needed medical assistance.  Is there a way to add a button for reporting these instances to an internal security/safety/hr team so they can locate the person and call for assistance? I've looked around and don't see that as a capability, but I know it's a needed function and we can't be the only ones with this issue.

I am a paid Zoom subscriber. My Video freezes all the time on Zoom app on MacBookPro (2019, Intel), ever since I updated my MacOs to Tahoe 26.1. My zoom app is up to date - 6.6.6.67409. Experience has been horrible. I depend on zoom for my business every day. I need this issue fixed ASAP. I followed all the steps in support & troubleshooting - I closed all other apps, I restarted, I uninstalled zoom app and reinstalled, I gave full disk access to zoom in my system settings. I don't know what else to do. Please help ASAP. Wondering why I am a paying subscriber when I cannot use my zoom app. I need help today.