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Newcomer
PtaboraG
Newcomer
July 17, 2025
Solved

Subscriptions refund

I would like to get a refund I didn't want another month I don't need it anymore I've already cancelled the subscription but I got charged anyway. 

MandelAnswer
Employee
July 21, 2025

Hi @PtaboraG ,

 

I have reviewed your account and can see that you cancelled your subscription after your monthly renewal had already been processed. Please note that when you cancel a subscription, the cancellation is effective at the end of the current billing cycle and you can still use your paid plan(s) until the end of your service period. You will no longer be billed in the future.

 

If you need further assistance, please reach out to Billing by chat or ticket.

 

Thanks,

Zoom Community Team

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4 replies

Newcomer
kashanfaraz
Newcomer
July 19, 2025

@PtaboraG Be patient. I can feel your pain. I have also go through the same situation. But it take time, then my subscription is canceled. and then is no more charged to it.

Hope it helps.

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    Employee
    MandelAnswer
    Employee
    July 21, 2025

    Hi @PtaboraG ,

     

    I have reviewed your account and can see that you cancelled your subscription after your monthly renewal had already been processed. Please note that when you cancel a subscription, the cancellation is effective at the end of the current billing cycle and you can still use your paid plan(s) until the end of your service period. You will no longer be billed in the future.

     

    If you need further assistance, please reach out to Billing by chat or ticket.

     

    Thanks,

    Zoom Community Team

    Translate
    Newcomer
    devmanish
    Newcomer
    November 20, 2025

    @pt59_2aboraG I’m facing the same issue. I cancelled my subscription before the renewal date, but Zoom still charged me for another month even though I no longer need the service. It would be helpful if the billing system could better recognize cancelled plans to avoid unexpected charges. I’ve submitted a refund request as well and hope the support team can resolve this quickly.

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    Newcomer
    nathiumay
    Newcomer
    December 2, 2025

    @PtaboraG

    I understand your frustration—getting charged after canceling can be really annoying. I’d recommend contacting Zoom’s support directly with your account details and the cancellation confirmation. They’re usually responsive and should be able to process a refund for the extra month. It helps to have screenshots or emails ready to speed things up.

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