Urgent Refund Request – Unintended Auto-Renewal Charged to Public Institution Corporate Card

Hello,

My subscription was automatically renewed, but I did not intend to renew it.

It has been less than 24 hours since the charge was made.

Importantly, the payment was made using a corporate card from a public institution, not my personal card.

Because we are a government-funded organization, strict regulations prohibit personal or unintended use of institutional budgets.

This unintended charge may cause serious administrative issues, so it is essential that the payment be cancelled.

I have not used any paid features after the renewal.

Could you please provide a full refund for this unintended renewal?

If a full refund is not possible, I would appreciate any possible alternatives such as a credit refund.

Thank you for your understanding and assistance.