Payment done without my consent

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Hi, I didn't wanted to renew and Zoom team have processed my payment without my consent at all! I have been more than half an hour trying to find a contact email and seems IMPOSSIBLE.

Please help here. Where do I have to write to get the money back?

Thank you

Billing & Invoices

CarlaAAnswer

Employee

Hi @aulademusica @Lisa08 We're truly sorry to hear about the frustration you've experienced regarding your Zoom subscription renewals.

In this case, I would suggest reaching out to our billing team directly as they will have access to your accounts and subscription information. You can reach out using this link: Hi! https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032.

Your feedback is invaluable to us, and we're fully committed to improving your experience with Zoom.

L

Lisa08

Explorer

i wish I had read these complaints about Zoom before I paid for an annual subscription. I just now went to the Better Business Bureau and there are many complaints against Zoom, all of them unanswered. I would dispute the charge immediately with your credit card company.

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Saly

Newcomer

Same here ! This is insane. Will post reviews on all my socials and Facebook groups about how they charge you without knowing it’s auto renewal.

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CarlaAAnswer

Employee

Hi @aulademusica @Lisa08 We're truly sorry to hear about the frustration you've experienced regarding your Zoom subscription renewals.

In this case, I would suggest reaching out to our billing team directly as they will have access to your accounts and subscription information. You can reach out using this link: Hi! https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032.

Your feedback is invaluable to us, and we're fully committed to improving your experience with Zoom.

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E

Elzaza

Explorer

same here with me

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