Billing & Account Management

Title says it all, i sign in with a google account right now and want to change it. How do i do it with the same email adress?

The Zoom extension Outlook client on Windows doesn't display the "Join Online" button on the reminder popup box nor in the Outlook calendar pane (optionally displayed on left in main mail window). I believe this is a feature that should work for Zoom when the extension is installed in Outlook and close to meeting start time. I have the Join Online button for MS Teams in Outlook client just not for Zoom. It does appear for Zoom in the Outlook on the Web version and iOS. Is this still supported and supposed to work in Outlook client on Windows? Thanks

I was offered the chance to upgrade my account. I logged in to see what account I am using and what I pay - but that information was not available, only the offer to upgrade. The chatbot was no help. Where can I find my account information so I can compare? This is a time drain...

I have had two Pro Zoom accounts for years, and yet, when I call the Zoom support number, it keeps telling me that i do not have access to live tech support. So, how can I get the live tech support?

Just a few minutes ago, I signed up with Google to make a Zoom account, I accidentally set it as an educators account. How do I fix this? I've seen other people mention this issue as well but they don't seem to have found an answer either.

I have a Zoom basic account. I'm providing some training in September and the client has requested I use Zoom. The client would also like the link to the meeting provided now (July) for their internal systems. If I provide that link now (July) and then pay the monthly price to upgrade to a Pro account in September will the original link still work and will that September meeting have all the Pro features? 

Can't find the latest updates for desktop computer. Do we get notifications when they come out?

How long does it take for users to update to the system after adding them to a Basic account, it says pending?

Does anyone know how to escape the AI idiot and speak to an actual person in order to upgrade an account? I've upgraded many times in the past but this time it tells me that I have to contact Zoom to do it...?

Hi Team We are trying to upgrade our Zoom account from Basic free version to Zoom one pro . After we provide the credit card details, the payment screen goes blank and we arent able proceed.This is happening in both mac and windows machines in all browsers too. Thanks Shiv

Hello, I'm trying to change a purchase I made - I purchased a product that allows me to meet 500 participants and I'm interested in replacing the product with a webinar. Is this possible?

I had a pro account with yearly payment and extra storage. Now I got back to basic and want to upgrade to pro with monthly payment and it doesn't let me do it. It's just keeping me on this page and I there is nothing I can do. 

Our it Department is the Owner and admin of our zoom account and currently have a license assigned to us.  We don't actually have use for one and I was wondering if it's needed for us to administer the account itself or can we unassign the license and give it to a user that actuall needs it? Spider1701

I am unable to pay the Zoom Educational account payment and no one from Zoom team is responding me 

Is it possible to set up a bank transfer payment method for an account from Ukraine?Only bank card, PayPal and Google Pay are available in the payment settings.Thanks!

Hi, I was notified last June 23 that the Billing team failed to collect payment from my provider, then I tried to pay using another payment method and it went through (with a confirmation email sent to me afterwards). However, I received an email twice now that says I still have pending balance to pay. One of the email says I am 14 days past due. How can I resolve this?

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Per this URL (https://support.zoom.us/hc/en-us/articles/10365151862285), if you build a macOS plist, download the IT installer for the Zoom client package, place the plist in the same directory as the installer package, and run the installer, it will automatically drop the PLIST file into /Library/Preferences and apply the preferences.  When I attempt this, I do not end up with the PLIST file in /Library/Preferences. My end goal (after successful manual testing) is to install via Jamf and ultimately force Autoupdate using the AU2_EnableAutoUpdate key.  I took a look at the installer log and the only reference to the us.zoom.config.plist file was in a failed postinstall CHOWN command because the file was not found in /Library/Preferences as expected. For context, I started with a test machine with Zoom already installed. I first tried installed the IT package over top of the existing installation. When that didn't work, I did a full uninstall using the

nonostante l'aggiornamento e pagamento effettuato di € 284 della licenza PRO del mio account zoom mi riconosce come un a licenza gratuita base.

Hi, I'm interested in adding the large meeting add-ons to my Basic Plan account. Is it possible to do so without upgrading to the Pro or Business plan?The help article seems to be outdated, and when I attempted to upgrade my plan, I was only given the option to choose between Pro or Business before adding the add-ons. However, I've seen comments from others mentioning that they were able to add the add-ons to their basic plan.Can someone assist me with this?

Yesterday I paid for Pro but it hasn't been uograded yet. What can I do? 

Hi,I was recently made an admin of an account who I do contract work for, which meant that our accounts became merged. It was then decided that I didn't need to be an admin and I was subsequently taken off their account however it looks like our accounts are still linked:I am paying for my Pro account and payments are being taken out monthlyI only have 40 minute meetingsI keep getting emails saying my storage is nearly fullThe recordings on my storage belong to the contractor, not myself.Any help would be appreciated!

Our account has just been renewed but we wonder why our subscription plan has been downgraded from PRO to Basic. Could you check and fix it for us at your earliest convenience, please? 

I want if e-mail disconnected will delete that account immediately.

Our next payment date is February 28th, but it is difficult to pay because the fiscal year is over.I want to change the payment date to March 1st, the next day, can I change it?