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Explorer
ShivM
Explorer
Jul 7, 2023 7:46 AM UTC
Solved

Unable to make payment on Zoom one pro

Hi Team

 

We are trying to upgrade our Zoom account from Basic free version to Zoom one pro . After we provide the credit card details, the payment screen goes blank and we arent able proceed.

This is happening in both mac and windows machines in all browsers too.

 

Thanks 

Shiv

S_K
S_KAnswer
Employee
Jul 7, 2023 2:26 PM UTC

Hello @ShivM 

 

Thank you for reaching out to Zoom Community!

 

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

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2 replies

S_K
Employee
S_KAnswer
Employee
Jul 7, 2023 2:26 PM UTC

Hello @ShivM 

 

Thank you for reaching out to Zoom Community!

 

I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue.

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Explorer
ShivMAuthor
Explorer
Jul 10, 2023 4:50 AM UTC

Hi 

 

Thanks. We have submitted a request.

 

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