Solved

The AI Companion icon appears in Meetings, but not in Webinars. Our license is for Zoom Professional.

I promise I have tried to search for the answer to this. I can't find a clear answer. There are a few different kinds of chat in Zoom, and a few different settings that control retention. So to be as specific as I can: On my computer in Zoom I have been chatting with people for years. Private encrypted chat. Not a group chat. Not a channel. Not chat in a meeting. Not private chat in a meeting. Advanced chat encryption is enabled at the account level for all users. In several of these chats I can scroll back approximately 10 months ago. Where is this 10 month retention period defined? Can I change this at the account level? (for all my users) Is this chat history stored only on the device? If so how come I can see it on another device? For example on my smartphone I can see the history of these chats that happened on my computer. thanks

Hello, I have a user who has marked all notifications in the Activity Center as read (both individually as well as using the triple dots and marking all as read), but each day her notifications come back as unread. I believe that they are reappearing after each time the application is reloaded. This is in the Zoom Phone System section because this only seems to be happening with Zoom phone notifications specifically, Voicemail, missed calls, etc.  I don't see any real settings we can change regarding the Activity Center Notifications besides allowing specific notifications into that area. We want these notifications to appear so the user will know that they have calls to return or voicemails to listen to, but how do we prevent the activity from returning after it has been marked as read? I have talked with this user and they have just updated to the latest version of the Zoom Workplace Client (6.2.3). She had marked all of the notifications as read, then updated and

I have zoom pro with caption translation add-on. It works when I create a meeting and host it. However, it does not show up if someone else creates meeting and then assign host permissions to me in the meeting. Now I am the host of the meeting but the translation doesn’t show up. Do you have a solution for this?

Hello everyone, Myself Julio Herrera from Via Dei Velutini, Italia, I’m currently using Zoom on my Linux machine and having some trouble with the screen sharing feature. I was wondering if anyone here has experience with sharing their screen on Zoom while using Linux and could offer some guidance.

We created a worksplace pro account with licenses. If we invite Other users who also have a basic or work place pro,  will they lose their zoom schedules and their own recordings they have on their account? Will their zoom schedules and recording tranfer over after their license gets merged / upgraded with our account?  

I cannot get the reports for all meetings that have taken place ... I really need them to check the attendance on those meetings The option keeps thinking and it is not working.

Good morning! I'm new to the app. I use the Linux operating system. I adjusted the webcam and microphone settings accordingly. I'm not getting feedback from my voice on the arcane usb condenser microphone. I have a meeting, how can I resolve this problem with you. What kind of microphones work? Thanks! 

I need to have a zoom call while I'm in Italy with people in the USA.  I'm not sure if this is possible, but does anyone have any  suggestions for success.  I'll problally be around the Tuscany area when this happens.

Hello,  I am recording two events on different days. Could I create one Webinar link and use it for both occurrences?  10/23 from 12 pm - 6 pm 10/25 from 10 pm - 1 am @Everyone  Thank you all in advance!

Good afternoon. Are video calls automatically recorded if you only have a basic account? I didn't intentionally try to record a meeting earlier today, but I'm hoping that there is a way to retrieve a video from earlier today. Any insight to how I might locate a video is appreciated. Thank you! 

Window comes up before Zoom meeting that says use iPhone as webcam.How do I make it stop and go away

In Zoom Events, if you set up a Single Session (full) Event  - am I correct in thinking there is no lobby chat facility or countdown timer? And that this is only available on multi-session events? I'm wondering if it's a problem on my account or if its not featured.   Thanks in advance

Hello,  I'm having a strange problem with an external microphone from Røde and Zoom (Meetings and Webinars).  My voice gets a somewhat robotic effect, it sounds a bit like i'm running it through a flange effect. This only happens when I use the Røde Mic, and it only happens on my M1 MacBook Pro. I've tried »everything«:- the microphone works well with other software, no distortion there- the microphone works well with other computer, even with an iPad- when i use the computer's built-in microphone, it sounds ok. - it only started this year; i've been using this microphone since 2022, and old recordings sound fine. - i've reset zoom, uninstalled and reinstalled zoom, tried different adapters (the microphone is USB-A, my computer has only USB-C)- i've played around with the audio settings in Zoom, eg. using original sound, turned off automatic volume, fiddled with echo cancellation, etc. - i've used different audio outputs (usually headphones, but also

I haven't found a clear answer, so, I am hoping someone can help (and that their response can help others): I recently signed up for the Zoom US & Canada Unlimited plan for my small business.I paid for one licenseMy business partner and I would like to set up the Auto Receptionist so that if someone dials our Zoom phone number, they can get routed to either my or my partner's cell phone based on which option they choose. This way, each of us can have separate extensions listed on our business cardsTo make this more visual:External caller calls Zoom phone number -> Auto receptionist responds and says "Dial 1 for Person A or Dial 2 for Person B" -> Externall caller dials 1 and call gets routed to my cell phone number (NOT the Zoom mobile app)Question: Besides the charge from my cell provider, will Zoom also charge me (either through a single fee or metering) for that call forwarding service? If yes, what is the fee and where can I read more about it?

Hi everyone,We are currently using LearnWorlds for our e-learning platform and upload our recorded sessions directly to the Zoom Cloud. Despite recording in 1080p, the video quality often appears blurry and pixelated across various devices.Here are the main issues we are facing:Blurry and pixelated replay sessions, even though they are recorded in 1080p.No option for learners to adjust video quality in the video player settings on LearnWorlds.Considering using a DSLR camera for recording sessions to improve clarity.Can anyone provide advice on how to enhance the video quality? Are there specific settings or best practices we should follow when recording and uploading videos to Zoom Cloud?Thank you for your help!Best regards,Désirée 

Is the subscription period listed on the invoice in US time?

I don't know why I am not getting transcripts.  I have recordings, I get the email with the link for that, but I never get the email to access to VTT file, nor do I see any VTT files with my recordings.  What am I missing?

Recent versions (currently running 6.1.1) of the Zoom application (both .deb and .rpm packages) took over window decorations. Specifically, they took over the window title bar and its pop-up menus. It is a problem with the main window, as without special shortcuts, one has no place to grab and move the window using a mouse or trackpad. It is a problem both in the main and meeting windows, as I no longer have access to the window manager's functions, like "Always on top," which are especially handy for the meeting windows. Interfering with standard environment features that users are accustomed to is not a winning strategy and is a questionable interface decision. May it be that I missed how to re-enable the old interface? Currently on Fedora 40, Wayland, Gnome 46.

We have most of our employees on a soft phone using the desktop app, with maybe 10 users on Deskphones. When I create a Paging group and only have softphone employees, I get "Sorry we are unable to complete your call....". When I put someone with a deskphone (VVX250) it rings to them and the message is played after pick up. So I have a few questions: How do I get paging to work for those on a desktop app?How do I get it to page out to the deskphone and not have to wait for them to answer? 

During a video conference the light of my camera stays ON but there is no video. I checked the app camera and it is working, but not in a zoom conference. Can anybody help me?

Hi,I have a Whiteboard which contains multiple locked objects. I want to be able to select several of them in one go and unlock them in one go. How do I do that? As far as I can tell:You can only select one locked object at a time and unlock it. Painful.You cannot select multiple locked objects even by selecting them individually. Frustrating.You cannot select multiple locked objects even by dragging around them. Frustrating.

As an admin, can I delete cloud recording data which has been created by other members?

I had a meeting today that I recorded. However, in a rush after the meeting, I closed all of the tabs which included the downloading of the recorded meeting to my computer. How can I recover that recording to review? I would appreciate any information. Thank you very much.

Hi everyone, I hope you’re doing well! I’m currently experiencing audio issues while using the Zoom app during meetings, particularly in conjunction with edge computing environments. Participants often report difficulties hearing me, and I also encounter delays in audio transmission. I’m wondering if anyone else has faced similar issues and what solutions you might recommend. Are there specific settings or configurations I should consider to improve audio quality during my Zoom meetings?Any insights or advice would be greatly appreciated! Thank you in advance for your help! Thanks!Ederson