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Please Help!! I was not signed in on my zoom account as I just followed a link and now I cannot find the recording. I was invited to attend a meeting and was made host so that I could do my presentation. I pressed record and a pop-up said the recording had started. I then selected to have the recording saved to my computer. After the presentation, I ended the recording and again the pop-up came saying that the recording had finished. Shortly after the meeting ended and I left the meet. The original host is asking me for the recording and I cannot find it anywhere. I desperately need this recording. Please help

Zoom hat mich zweimal aufgefordert, mein Jahresabo zu verlängern, weil ich anderenfalls automatisch in die monatliche Abrechnung rutsche. Leider funktioniert das nicht. Was nun?

I have a newer core Ultra laptop (Core Ultra 5 135u) on Win 11, and Zoom v5.16.2 For some reason blurred background and other meeting backgrounds are 'not available on my device'Is this due to lack of support for newer Core Ultra CPUs, or is there likely some other issue?

I attended a meeting last night with many people muted. When it came time for homeowners to speak, we were individually called On. Two of the most outspoken people against the board were called onto to speak, but they were unable to unmute themselves. Both of them are very techy and at one point, they one of them was unable to unmute and all of a sudden she muted again, not without touching anything herself so my question is is it possible for the host to block an individual from speaking even after they tell them to speak?  Can it be done permanently or would the host simply mute them again after they have unmuted?  Thank you for your help.

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I accidentally removed an attendee instead of muting them last week and then they weren't able to re-enter the meeting. How can I ensure they can attend future meetings with no issue?  Thank you

I recently changed my email address and no longer have access to the old one that is attached to my account.  When I tried to edit my profile to update to the new email, it told me that a confirmation email was sent to my old address... the one that I cannot open.  I tried to contact Support but i am not a Premium user.Since I cannot talk to a living person at Zoom, I am at a loss for how to fix this problem.

I have just ended a meeting I host on a pro plan I own. I forgot to save the meeting chat. Is there a way to restore it? Thank you!

 We just did a Zoom meeting and recorded it.  This is the first time that we have a small visual within a large black frame.  I did not intentionally (and I don't believe accidentally) changed the settings.  Perhaps Zoom in an upgrade made an adjustment.  In any event, would you know if it is possible to enlarge a past recording?  And, how do we avoid this in future?  Thank you.

Fairly easy question that I can't get a straight answer for on the support section. We are able to schedule meetings on the display signage outside the conference room, but only for that day. Are people able to schedule for meetings in the future? I can't the setting to allow this in the account settings if one exists. Thanks,Shawn

Hello,I am using Windows 11 and it has the ability to use multiple desktops.  I am demonstrating a simulation with multiple windows open.  I can select the screen and everything shows up including stuff I need but do not want to be seen with my simulation windows. With windows 11 I can put the simulation on the 2nd desktop and then I was hoping to select that screen to share but zoom does not see the 2nd display,  Am I doing something wrong or is this something zoom  has not considered?ThanksRichard

I have a distance exam in zoom soon. And the teacher asked to turn on the view from two cameras and the screen demonstration at the same time. How to do it?P.S. The first camera in the laptop, the second webcam

Recently (within the past few weeks), when opening Zoom links (such as in calendar invites), the Zoom call will only open in the browser. Unlike before, the website does not attempt to open the meeting in the Zoom app. This means that every time I need to manually copy the meeting ID and password from the invite link and join manually from the app. It's pretty annoying. What's going on? Zoom app: Version: 5.17.11 (31580)macOS Sonoma 14.5 ARMBrowser: Chrome

I am the host of a recurring meeting and I need to make a different person the host.  Not just a co-host, but I will no longer be involved and the new host will take over in my place.  I found these instructions:Sign in to the Zoom desktop client.Click on the Schedule icon. This will open the scheduler window.Click Advanced Options.I can't find that schedule icon anywhere.  Can anyone help me find that icon?  Thanks

Previously, when clicking a meeting link, zoom would open and before joining the meeting I would see a video preview of my camera, after upgrading to v6.0.0 I no longer see the video preview and I'm immediately added to the meeting with my camera on.I found this article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061118 which mentioned the feature I'm looking for but the video tab in my settings does not have this option.Any ideas on how to get the video preview enabled again? Is this a feature that has been removed? I'm using the Desktop Client v6.0.0 (33147) on macOS and I'm on the Pro plan. 

With a Meeting (via Zoom Events) is there a way to have registration questions stop someone from registering? Example: "I am 18 years or older" Yes (By selecting this the user can continue with registration)No (By selecting this the user is not allowed to continue with registration) To be clear i am not looking for sophisticated security that blocks someone. I just need something that warns them an stops them from moving to the next question. If they were to just change their answer to Yes they would be able to continue. The warning is to let the potential attendee know that this meeting might not be a good fit for them. Note: I am using the Custom Registration Questions/Custom Questions under Links & Event Access/Registration Form. Is there another/better way to do what i am describing? Thank you.

Hi!First time posting -I have forever always sent the Zoom invite I created via Outlook.  I just went to send an invite and clicked on ALWAYS send the invite via the NEW Outlook.  I do not want to do this, it was clicked in error.  How do I undo this?Thank you!

I had recently a downgrade in may account. Is it possible to review my last records ?

Hi there,I am facing the issue that the "Breakout room - Webinar" option in the menu Admin -> Account Management -> Account Settings is not showing up, so there is no way to turn it on.Any ideas?

Hi there! I have alternate hosts set up for my multi-session Zoom event. We are doing some testing at the moment ahead of our event on 18 June. An alternate host should be able to start the backstage of an event, however that option is not showing for our alternate hosts. It is important that multiple people have the ability to start a session. How do I ensure that is possible? Is there a certain time frame when they can start it? Thanks for your help!

We are hosting an event for the general public that is paid.  However, there is one group of people who we want to provide free access to the event and the recordings of it for the next year as a part of a package they have been sold.  Is there a way for us to create a code that only they use which gives them free access? Or a link we can create which would allow them to attend live, as well as to see the recordings later? 

Hi team,  I have employees under me who are now taking my zoom sessions with my clients. I have paid the extra to add another user, added them in all settings as user/cohost using their account email both on the app and the site, but they still have zero access to anything I have organised. I really need my set meeting links to be accessible by them, at their end, so I don't have to attend the zooms with all the controls etc.

After purchasing a Zoom Pro account, I disabled SSO login and accidentally signed out before i was able to set the password for email log in. Now I am unable to login with both email and Google SSO. If i log in with Google SSO, it just shows 'You cannot log into your Zoom account using this method. Contact your IT administrator for instructions. (2,025) '. And if i try to reset the password using 'Forgot Password', i get an email that says 'There was recently a request to change the password on your account. Based on our records, you used Google to sign in Zoom, click the button below, then select sign in with Google.' and the link leads me to the same sign in page as earlier and the cycle repeats. Now I am unable to access my account using either Google or email log in. How do I reset password and gain access to my account? Please help!!

This blog post stated that is is possible to turn on Zoom AI features but disable sharing data to train the tool. However, the toggle to turn off data sharing shown in the "Account owners or administrators provide consent" section does not exist. What is the process to turn off data sharing but still use the features?

The following help item is shown:UserTo enable this feature for your own use:Sign in to the Zoom web portal.In the navigation panel, click Settings.Click the Meeting tab.Under the In Meeting (Basic) section, verify that Join different meetings simultaneously on desktop is enabled.  If the setting is disabled, click the toggle to enable it. If a verification dialog appears, click Turn On to verify the change.Note: If the option is grayed out, it has been locked at either the group or account level, and you will need to contact your Zoom administratorHowever, I am a single end user not in a corporate setting.  While I can see and open the In Meeting (Basic) section there is no Join different meetings simultaneously on desktop option present to enable?Is that option available to single basic end users?