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Hi,I blocked and then deleted my friend's contact a bit ago, and no method of trying to add her back works. Is there any way to fix this or is there someone I could contact to do so?

我的zoom账号已经升级为zoom pro专业版本了，发起会议后，中国大陆的用户仍然无法直接通过会议号和会议密码进入会议，报错代码为13215。现在又说是因为没有开通中国数据中心，只有商业版和企业版才有开通中国数据中心，但是商业版又需要10个用户以上起购，非常不好用。

I trimmed a Zoom meeting down to 13 mins, but I thought I was deleting the 13-minute section. Is there a way to get back the full meeting? Please help!!

I'm trying to embed the form to register for a webinar on my website. I added the form using an i frame, and it is functional, but after you enter your information, check the capcha, and press submit, you get an error message reading, "us06web.zoom.us refused to connect." And you get a large gray screen with a broken image icon. Zoom is capturing registrations, but I don't want users to think they encountered an error when they try to register, obviously. Can you tell what I'm doing wrong here? Thank you!

If I enable Meeting Summary with AI Companion, how can I also enable Smart Recording with AI Companion at the same time? I love the meeting summaries, but I also want to access the full transcript (With the Smart Recording features) but I can't find a way to do that, I can only pick one or the other. Any ideas?

We keep regularly getting emails from Zoom saying we are using 1.76 GB worth of cloud recordings, and that our account only has 1 GB of cloud storage. However, whenever I check our Zoom archive of cloud recordings, there's certainly less than 2GB total.  And the total we are allowed for this account is 5 GB? Any ideas? Also, we have a number of local recordings stored on a few different laptops, but this shouldn't contribute to our cloud storage total, right??  This is largely a repost, however, we are having the exact same issues!  We received an email stating " This is a reminder that your account is using more than the available cloud recording storage. Cloud recording will be disabled on Jan 11." If anyone has any ideas or any similar situations/findings you can share, I'd sincerely appreciate it! Thank you!

I read this post https://community.zoom.com/t5/Zoom-Phone-System/Where-is-this-Contact-Center-Management/m-p/225618 but dont know how I can get to the screen shown in the post. Is this because I'm not the admin of Zoom? 

Hi, My organization has a Zoom Workplace Business account. We are not a healthcare organization, but we need to follow HIPAA regulations in our work. I am researching the setup of a BAA specifically for future AI Companion usage. I am following this link https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067751. However, when I go to Plans and Billing > Plan Management > Discover our other popular products, the Business Associate Agreement (US only) does not appear.  Can anyone help me find the BAA option for our account? 

IF I upgrade from my free Basic Plan to Pro Plan on the 24th of a month, when does it expire (if I want to cancel before it renews the next month)?

I was on a meeting yesterday (Sunday, December 11th) and some popup informed me I now had animated reactions or emoticons.  Sure enough...the hands clapping were clapping...it was cool.  But, I cannot find any documentation or settings for that feature now.

Hi Zoom community,Could anyone suggest how to retrieve the duration of participants' webcam usage during a meeting? I’ve checked the Zoom API and dashboard but couldn’t find a way to access this data. Are there any alternative methods to obtain this information?Thanks in advance!

I created a general survey a while ago under the Survey tab on the Zoom menu. I now want to add this survey to a webinar template, but the only options I have in the webinar settings are to create a new survey from scratch or to add a third-party survey. Am I missing something somewhere, or is there not an option to do this?

I subscribed to a 3 year plan and later I had issues with our Reserve Bank as it was more than 5K. Our Accounts section opted for a cheaper plan to make things easier. So I chose a one year plan and it is working now.  Later I still getting "PAYMENT DECLINED" emails. How can I unscrubscribe from the 3 year plan.

My wife uses an Apple tablet to access the internet. On a Zoom meeting that I initiate, she can't share her screen. When she clicks "share screen", Zoom brings up a "broadcast" page and starts recording. How can she share her screen?  I've tried all the "solutions" like making her host, enabling screen sharing with all participants etc.  I can share my screen (from my Windows 11 laptop), but she cannot share hers.  Tried the virtual assistant.  It was useless.  Any advice greatly appreciated.

Hello, I would like to change to langage on my zoom activity reports. Currently, they are in french but I would like to have my meeting activity reports in english.  How can I change that ? Thanks 

Hi, Do you know how can I contact someone from Zoom. I tried everything. I paid for Zoom Pro and I still have 40mins for a meeting. I need to work, that's why I pay!  Thanks

I'm new to Zoom, and have recently learned that Zoom's built-in whiteboard won't work with the multi-page PDFs I use while teaching (support has confirmed this limitation).  So I try the Miro and Mural integrations, but those don't allow for proper touchpad controls (zooming in/out, specifically), making them too inconvenient for my clients. It's all adding up to a deal-breaker for me.  Has anyone out there found ways around these limitations?

Hello, during an online class I could hardly hear one participant. The voice was disappearing. I heard other participants very well and, oddly enough, the others could hear him, but not me. He had his contactless earphones. What should I/ he do next time so I could hear him?

I have noticed that I do not receive push notifications on my cell phone when I receive a SMS text via Zoom.  Is there a way to set this up for any inbound SMS messages?ThanksAP

While creating a new 10DLC it gets rejected even before i submit it 

Our small church has a paid Zoom account (one license). We were hoping to take a vote during an upcoming meeting, but from understand from my research, we cannot do this unless we buy another license for Zoom Room to use.Is this correct??

How do I add custom questions to the webinar registration form? 

Hi @Bort I should not have hit update zoom, but I am looking for the version of zoom which I downloaded on April 3 2024 Windows 11, I am not sure which  version was there at that time, can you help with those links for zoom installer ( April 3 2024 ) for windows ?Please help @Bort 

Okay. So do I have this right? If I record to the cloud I can get the main video feed along with the gallery video feed, but not individual video feeds and not individual audio feeds.OTOH, if I record locally, I can get individual audio feeds, but only the main video feed?This makes no sense. Is there no way of being able to record and download:--  The main video feed-- The main audio feed-- The Gallery video Feed-- Each individual video feed-- And, each individual audio feed?As an editor, it would make life so much easier to have all of these feeds to work with  rather than having to choose between having individual audio and individual video. If anyone knows a way of getting all of this, please share. I'd greatly appreciate it because it makes absolutely no sense on Zoom's part to make me choose between audio and video B-Roll. Thanks in advance,Caat

We are a small community.  We have 2 boards that want to use Zoom meetings.  Can I have 2 schedulers without paying for 2 separate accounts?  If so, how do I do this? Thanks