Solved

I want to make sure the panelists cannot see any attendee names, as well as the attendees not be able to see the names of others.  I also want to make sure that the Q&A and Chat all names are anonymous. In other webinar platforms there is an option to force all names to anonymized. Is this possible in zoom webinars? If so how? Thank you

Now Skype is gone we need a new UK phone number and the ability to make VOIP calls in the UK, USA and Canada. I live in South Africa, but our clients are in those regions. To register for Zoom phone I know I have to supply a UK address, but does Zoom need me to receive post and do something with it, like sign something and post it back? Can we not register and use Zoom Phone like Skype with never having to deal with a postal service, instead using email?I'm looking at the Regional Unlimited package as I don't see a benefit in signing up for the Global Select package, or am I missing something?

Zoom took payment for an annual subscription which I did not sign up for. They offered me the free trial, which I accepted, then sent me an email declining to offer me the free trial. So I joined under the monthly subscription and then zoom removed a full year's subscription from my bank account without my permission. I have contacted google play and zoom, zoom have ignored my report and google play have declined to refund. This is 100% outright theft and fraud

Good evening everyone.I would like to request a full refund for the recent (today actually) charge  for my Zoom Pro subscription. An unexpected charge was debited from my account, and since I am not currently using the service, I don't need to continue paying for it. I have already canceled the plan, and according to your policy, I am aware that I am still within the first 30 days during which a refund can be requested. Thank you in advance for your help in processing this refund. 

Dear Zoom Support Team, We previously reduced the number of licenses from 43 to 37. The corresponding funds were allocated on our card to renew 37 licenses.However, these funds were not charged, because the invoice was issued for 43 licenses instead, and there were not enough funds on the card to cover this amount.We kindly ask you to reissue the invoice for 37 licenses, which we will pay immediately, and to cancel the previous invoice for 43 licenses.Thank you for your understanding and assistance. Best regards,Maxim Tarabrin 

Hi, at the end of the meeting. ZOOM didn't convert the meeting. I go to manually converted from Meeting - Recording. I open the folder and then I double click the file named: "double_click_to_convert_01" and I get the message: " Failed to convert recording. There is another recording conversion in progress, please convert this recording later from Meetings>Recording". Any help?

What happened to the option to put a subscription on pause?  It used to be an option when you clicked on Cancel Subscription.  Now it's gone?  I need to put mine on hold for a few months.  I don't see why I should pay for pro plan if I'm NOT using it.  So the only option now is to cancel?? 

Zoomユーザーコミュニティ発の『RevOpsをみんなで育てるラボ、始まりました！』 当日は キャディ株式会社・パートナープロップ株式会社の2社さまにゲスト登壇いただきました。   RevOps = 会社の収益に関わる全部門を横断して連携・最適化する仕組み。そんな考え方を実践する方々が集まり、課題や工夫を共有し合う有意義な時間となりました。   ちなみに「ラボ」という名称は、参加ユーザーさんと一緒に決めたもの。 ユーザー主導で生まれた場だからこそ、学び合い・育てていけるコミュニティです🌱   各社の課題や収益最大化の取り組み、Zoom Revenue Acceleratorを含むツール活用事例まで共有いただき、参加者からも「非常に参考になった」と好評をいただきました。   多くの方が新たにコミュニティ参加を希望 してくださり、ユーザーの皆さまと共に学びを広げていく第一歩となりました ご参加いただいた皆さまありがとうございました✨ #zoomrevopslab

Hello, I recently updated and since then the participants video keeps freezing. Everything else is exactly the same as before the update so not an issue with internet, computer or camera. It only stops freezing if I share my screen. I’ve tried unloading and reloading but it didn’t make any difference. Can anybody help? I can’t work with it like this. Many thanks in advance, Sarah

I need to input two sound streams to Zoom.   I am using a 4 channel mixer to input a microphone and output from a morse code oscillator. The two streams are mixed as expected and in the Mac audio settings both audio streams work as expected However, in Zoom,  only the microphone is detected.  The tone channel isn't heard.   Exactly the same settings on another Mac work as expected. I have selected the "Original sound for musicians" profilePeter

I just updated to macOS 15 sequoia. My app has been unable to login. It was giving me an error early on, but I did not make note of it. I updated zoom to 6.2.0 (by downloading it from the website), and I was still having issues. First I tried to change my login to use a password and not just click the google button. That seemed to work at first, but I could not join meetings and it claimed I was offline. I downgraded to 6.1.11, and found it worked once, but I could not join a meeting. I tried talking to the chatbot which was hit or miss. It suggested I look at my logs and send them to support, but I don't think I have access to support's email (and I don't see an error in the logs). The other options seems to be to create a support ticket, but I do not see a clear way of doing so.  The error I'm currently getting is "You are unable to connect to Zoom. Please check your network connection and try again." I currently have about 400Mbps up and down.

Is there a way to remove or replace the Zoom logo that appears in the Webinar registration email? Thank you

How do I improve my video resolution on a Pro plan? I already have myself set at HD, and I checked 1080 under video settings, but am still not satisfied with the video quality 

Hi, I've been getting a measly 640p video for each recording and I think I've tried everything this forum has to offer. And my recordings are still 640p. I'm the host and I record meetings/interviews, but I'm not part of the conversation itself. So, I log on, make sure it starts recording and turn off mic and video. Is this the reason why I'm not getting recordings with a higher quality? This page says video should be on but does that mean for every participant or, more specifically, for the host?https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066421 Thanks for any help in advance.

I have a user experiencing some issues with accepting calls through Zoom mobile. They are having difficulty accepting calls through Zoom on the company cell phone and the Zoom pop up screen that displays when a call is coming in is also not showing up.  In the Zoom mobile call history, there is also a message that says "The calling feature in this application has been disabled by your administrator." I've updated the application and restarted the device and for a while they can make/receive calls but then the issue starts again. I've matched the user's settings with someone else that isn't having any issues and the pop up still displays. Any help is appreciated!

Hello.I do online piano lessons.My zoom does not do stereo. I have "original sound for musicians" selectedAnd also "stereo audio" I have 2 microphones hooked up through a focusrite audio interface.When I unhook one of the mics and do a "test microphone" I hear the play back coming back from BOTH speakers. My audio interface is working fine. When I use a normal audio recording software such as pro-tools, left and right microphones are honored. Can someone help me troubleshoot? Thank you 🙂Noam 

Hi, we are hoping for some guidance. We are setting up zoom meetings, and adjusting the settings so everyone it muted as they come into the meeting. however attendees continuously unmute themselves and start talking over the presenter. Is there a way to make it so an attendee can not unmute unless the admin unmutes them? 

I've noticed when managing or creating new User Roles for our admins, that the Phone System Management section is just all all for one or none for all. We can either enable the role full access to the entire phone system or no access at all. We have admins of different levels, but even our lowest level creates accounts and assigns licensing, so they need to access Phone System Management to add a user to the phone system, as well as the appropriate license for the user. However, they don't need the ability to go into Auto Receptionists or Call Queues and make changes. I'd love for the role permissions in the Phone System Management be expanded to let us get more granular.

After finishing a Zoom Webinar in Zoom Events (with one session) am I able to retrieve the Q&A questions that were submitted by the audience? I can retrieve a Q&A Count in Reports, but cannot retrieve the full questions themselves. 

Hello! I can not figure out how to enable AI Companion Summaries to be automatically sent to the host, myself. I have this checked and enabled in the settings but it is telling me that I have disabled certain AI Companion Summary options, but won't tell me what. I can also not Share AI Summaries because it says I need to enable email notifications, which are all enabled. Please help!

I had a long meeting with several stakeholders and we resolved a lot of issues, however, the AI companion was set to start and didnt - I assume it was capturing details and would send me a smart summary - it did not.  Is there any way of capturing the meeting summary, recap and topics and actions?  Will be very disappointed if I cannot get them. Any help would be appreciated.ThanksDecaln 

I noticed that when using the AI Companion for notetaking/meeting summary and trying to record the meeting at the same time, none of my recordings are available. This is frustrating clients. Does anyone know why this is happening and how to fix it?

Is there any possible way to prevent users from using their individual voice numbers for Online Fax while still allowing them to use the Call Queue number?  We have a department that has high turnover and deals with the public for processing government paperwork.  We want to prevent the use of their personal line to send/receive faxes as that may allow missed filings if submissions come in after an employee separation occurs.  Plus when that extension is re-assigned it may go to another employee that doesn't need to fax and we want to avoid that number being circulated and the new employee receives a bunch of annoying inbound fax attempts.

Is this possible? This new update is horrible for my productivity. The drop down for dates and times versus tabbing through them and typing is not what I want, and it no longer connects to my iCal like it used to, making me have to manually add every single meeting to my calendar. Can I just go back to the last version? Or is there a setting to revert these changes? Driving me crazy. 

Hi! I know this is something that can be done on zoom webinar but I wanted to see if there is any way I can download the sessions on Zoom events and edit them together. I am aware that there is an edit feature on zoom events but the download would be helpful to be able to place on our website.  Thanks! Kat