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Newcomer
August 21, 2025
Solved

Refund Zoom

Good evening everyone.

I would like to request a full refund for the recent (today actually) charge  for my Zoom Pro subscription. An unexpected charge was debited from my account, and since I am not currently using the service, I don't need to continue paying for it. I have already canceled the plan, and according to your policy, I am aware that I am still within the first 30 days during which a refund can be requested. Thank you in advance for your help in processing this refund. 

MandelAnswer
Employee
August 22, 2025

Hi @tina12 ,

 

Welcome to the Zoom Community!

 

Please submit a request to Zoom Billing and explain your circumstances. Our support staff will review your account and determine whether you are eligible for a refund.

 

Thank you for your understanding.
Zoom Community Team

2 replies

MandelAnswer
Employee
August 22, 2025

Hi @tina12 ,

 

Welcome to the Zoom Community!

 

Please submit a request to Zoom Billing and explain your circumstances. Our support staff will review your account and determine whether you are eligible for a refund.

 

Thank you for your understanding.
Zoom Community Team
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MGSR
Community Manager
Community Manager
September 1, 2025

Hello @tina12!

Thanks for reaching out! Since additional help can be provided by our billing team through a ticket, I’ll be marking 
@Mandel's answer as a solution for others with the same question. If you need further assistance, please don’t hesitate to contact Billing.

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