Zoom took money from my bank account with authorisation

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Zoom took payment for an annual subscription which I did not sign up for. They offered me the free trial, which I accepted, then sent me an email declining to offer me the free trial. So I joined under the monthly subscription and then zoom removed a full year's subscription from my bank account without my permission.

I have contacted google play and zoom, zoom have ignored my report and google play have declined to refund.

This is 100% outright theft and fraud

Billing & Invoices

M

MandelAnswer

Employee

Hi @GeraldineF ,

Welcome to the Zoom Community.

You may find the following link useful: Canceling a Zoom subscription on Google Play

If you cannot see the subscription in your Google subscription list, please make sure you are looking at the correct Google account. If you have multiple Google accounts, please check them all individually to see if any of them is subscribed to an annual plan.

That said, since you are already in contact with our support staff through a ticket, I suggest that you continue to work with our specialists through the ticket.

Thank you for your understanding,
Zoom Community Team

M

MandelAnswer

Employee

Hi @GeraldineF ,

Welcome to the Zoom Community.

You may find the following link useful: Canceling a Zoom subscription on Google Play

If you cannot see the subscription in your Google subscription list, please make sure you are looking at the correct Google account. If you have multiple Google accounts, please check them all individually to see if any of them is subscribed to an annual plan.

That said, since you are already in contact with our support staff through a ticket, I suggest that you continue to work with our specialists through the ticket.

Thank you for your understanding,
Zoom Community Team

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MGSR

Community Manager

Hi @GeraldineF! I wanted to let you know that I’ve marked @Mandel's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.

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