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Is it possible to stop recieving emails daily about "Request to enable AI Companion?"  The AI settings have already been turned off for all users and will not be re-enabled. Unfortuntely I still get emailled daily about this and cannot see a way to block these specifically as the sender is *********** which I still require to recieve emails from as an administrator. Other administrators are also recieving daily emails.

Has anyone successfully used closed captioning OR live transcription in multiple breakout rooms occurring simultaneously? We have a paid account and the auto generated CC works fine in the main room. It seems like it should work in breakout rooms-- button exists, but no captioning ever appears. We can possibly hire live transcriptionists, but... I see the Zoom support article, but it's so confusing! It explains captioning options for breakout rooms, but then the final note says it's not supported.  https://support.zoom.us/hc/en-us/articles/207279736-Managing-closed-captioning-and-live-transcription#h_a5d8ae2e-1fc0-425a-9e87-0c612e062fde We need to be ADA compliant for our meetings, so wondering if there is a solution? 

I need to change the email associated with my account. The current email address is no longer active, and in that case, the only recourse for me is to submit a ticket (I'm on Pro Plan and can't call support). I submitted a ticket a few days ago, and have heard nothing. So, two questions:1. How long does it usually take for Zoom support to act on a ticket?2. How do I check the status of a ticket after it's been submitted?Thanks

There is no clarity around how Zoom counts 'participants'.  If I buy a package that includes 300 participants, does this mean:a. Maximum number in a single meetingorb. Maximum number who can join all the Zoom meetings I create in my account?If it is b., then if I set up 5 meetings and a single users joins all 5, do they count as 1 participant, or 5? 

Hi,I have received an email claiming to be from "Oracle Privacy - Zoom info"starting as follows: "This Notice of Sale or Sharing of Personal Data is to inform you of the sale or sharing of personal data about you ("Personal Data") from ZoomInfo Technologies LLC ("ZoomInfo") to Oracle Corporation ("Oracle") and supplements the information in the Personal Information Notice that ZoomInfo previously sent to you." It goes on to say I can opt out of this happening by following a link. It is quite a detailed email. I am 99% certain this is a phishing or scam email. It is quite clever and I can imagine it might seem legitimate without a lot of careful scrutiny. Has anyone else received this? 

Hello. I want to have the same webinar on two different accounts so participants don't see each other and get different offers at the end of the webinar. Do you know how I can do that? Thank you! 

HiI have a very important meeting with clients on a project that involves streaming several videos and I made some tests and the video is all jerking. The sound also has problems but is less noticeable.The videos are short (1min) and relatively small (40-400Mb). The connection is cable and should be no problem and the computer is a gaming HP which is perfectly capable of handling the processing. In the screen, there is no problem either with the sound or the video but in the transmission is unacceptable.Any suggestions on how to improve the video quality? It is not an option to switch off my camera because the team needs to see me as I make the presentation.Any help will be most appreciated.regardsLuis

Hello, I tried to use the coupon "Save 50% during the first four months of using the additional monthly plan for large conferences for 500 participants when buying before 31/12. The conditions apply." The error message "Unfortunately, you do not have the rights to use this coupon" appears.1) What are the restrictions for getting this coupon?When I tried to use this coupon in November instead 25  (50  / 2 = 25  ) Unexpectedly, an invoice was issued in the amount of  146.332) Why did this calculation happen?Sincerely, Ernest

I am scheduling a zoom meeting with participants from Australia and India.  India does not come up on the list of Global Dial-in Countries/Regions.  Will that participant be able to dial in either via audio or video to our meeting?  I am in Australia and scheduling the meeting from Australia. Thankyou

Would like to use smart phone as a document camera to show what I am drawing in my lesson plan to my audience. 

Hello!  I am trying to update my shared line voicemail. I did not create the shared line, but have been added as an extension with permission to access, download, and delete. I am able to change and update my direct line voicemail, but cannot find where or how to update the one for the shared line. How do I do this?

Hello, I am having trouble finding the answer to this question.How do I allow my assistant, who is already added to my account as a licensed user with her own login, to be able to answer any in-call chats and let people arriving late into the meeting so I can focus on the speaking during my live zoom meetings? It seems the only thing that has worked somewhat, is making her a co-host every time I start a new meeting but I am looking for a default option so I don't have to remember to do this every time.Please help!

Hello, I am looking to add and rearrange my tickets so that they appear in a more logical order. I cannot seem to find a way to change the order (which comes first, second, etc.). Is there a method to do this, or do I need to delete the existing tickets and then create them in order? Thank you

I am unable to use my zoom backgrounds as it states I do not have a green screen, how do I add a green screen to my laptop? 

Can I UN-install ZOOM AI COMPANION?If YES .. .HOW?If NO . . . is there a way to at least turn it off?I am using a Macintosh computer.  MAC Big Sur 11.7.1Zoom version Version: 5.16.2 (23409)

Hi Please change my payment to manual 

Has anyone else had their parking lot functionality stop working? We've been on Zoom Phones for 2-3 years now using the parking lot feature with no issue. Starting this week, however, we are unable to retrieve parked calls. After we park a call it wills say it's parked on *701, for example, but when we try to pick it up it says, "Sorry, there is no call parked at this location". We haven't made any changes to our set up. The calls are being parked and retrieved from the same site and it's affecting both physical desk phones (Yealink T58A) as well as the Zoom mobile and desktop apps. Support has not been helpful and this is having a big impact on our business. I did noticed that Zoom rolled out private call park and aim call park on the same day this broke for us so I'm thinking that this new functionality broke our setup.

We've extracted a Zoom Meeting Usage Report. We need to know why there are many short connections for the same user in a Zoom meeting.

Hi everyone!I could use some help.My client granted me access to organize a meeting on his Google Calendar, and I need to create a Zoom link while showing HIM as the organizer. He already has the Zoom app integrated into his calendar. The issue is that when I schedule a meeting with video conferencing, my name shows up as the organizer since I only have delegated access to his calendar.Has anyone faced a similar situation? Your assistance would be greatly appreciated. Thank you!

I am hoping that someone else with an Apple IPad has figured out to get ‘Orginal Sound’ back as choice the more menu.because zoom tech support is giving me IBM (windows) solutions 

Hello, I have an issue with the Mobile app that I am hoping someone else has experienced / fixed. When I receive a call the mobile app just shows "Zoom Notification" it does not ring or show who is calling or allow for answering. If I manually open Zoom I DO get the call coming through and can answer it but after I close the app after a few minutes it reverts back to the "Zoom Notification" with no call data. It seems like the app is going to "sleep" or a services is stopping and therefore not showing the call. I have.....Given unrestricted battery access to the zoom app.Removed Zoom from the "sleep" app on the phone and set to "Never Sleep"Disabled "Remove permissions if app is unused"and none of this seems to make a difference. If the app is open calls come through if I close the app I get a simple notification. Any experience or help would be appreciated. Thanks. 

Hello, Today I found a folder called "Zoom" on my Mac's Document folder on Finder that was created yesterday. The folder is 0kb, does anyone know if this is a normal thing?

We have just implimented ZOOM and we would like to request the CSR (Customer Service Record) for our records.  The Bot does not have a clue what I am asking for.  Is there a place I can log in and get that. 

Hi. I have received the invoice and there is not included the VAT number of Zoom oompany. I need it to fill in the tax form and pay taxes from the received service in my country.

Hello to the whole community. I have a Pro license. I have made my first recording locally and the file has a very low resolution (640x360). I have not found in the configuration options where to increase this resolution. Help! Thanks for the answers.