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I can't start a meeting because, as the popup says, I need to update the application, but there's no way to update the application. Can you please fix it asap? Also, if you don't provide LIVE support, why don't you enable users to download an update in an easy way? The popup says I need to reach out to the IT team to be able to use the application, but I'm not able to contact the IT team, because you don't provide support. How am I supposed to use the application then? This has happened to me for the second time. 

Hi,I would like to know if from a web directory that includes all the people in my organization, if it is possible by clicking on a person automatically launch the Zoom client and start a discussion with this person.Thk.

In the Windows Zoom client, on the left, I see "recent" chats. This seems to include chats with people, established channels we have at work, and meeting chats. Is there a way to sort these or separate them? Can I age them out? Change how they are sorted? The list is long and cluttered.  Maybe even separate out meeting chats from others? 

I have an externally saved zoom file, how do I import back into zoom so I can save as an audio file?  

Hello! Does anyone know if there is an option to set up the webinar in such way that the participants do see the list of attendees? I know one can switch on the setting for the attendees to see the count, but could not find the option to see the participant list (only possible for the panelists...)   Thanks for any advice! Aldona

We have a meeting which was held since December 2021 and the recording still says processing recording.Is there a way to rectify this?  Either to delete it or confirm/process it.

I am pretty sure I could see my pupil when teaching and screen sharing   and they at least could see me, I am using  a ipad. When I screen share now I do not see them or they cannot see me and I cannot see myself. Any help please as there are so many wonderful things I want to do but it is reliant on me seeing my pupil and her seeing me when screen sharing. Thanks

can anyone tell me if you download a recording does a copy stay in the cloud or is it erased? thanks

Hi all, I had been working on a Zoom Event. I cancelled the event. Things have changed, and I would now like to edit that cancelled event and sell tickets for it at a later date.  Is this possible? I can't see an option to reinstate or edit the sessions. All I currently see is "Special-Role Ticket - Ticket Voided" Thank you!

How to increase video resolution in cloud recording, just for one meeting? I don't need high resolution for other meetings. The current resolution is 640x360 for the Speaker View MP4 file. How do I get 1280x720 or better for Speaker View?

We want to verify who in our company has gone in and set up their voicemail. Is there a way to run a report or verify who has or has not set up their voicemail. We are using desktop client on the latest version 5.17.11 

Dears, I often happens that I'm in the same meeting with the colleague direct opposite of me. Because I hear him live I would like to have him muted on my headset, but still audible for all the other participants.  Is there a solution for that? Best regards,Mark van den Berg

Hi!Can I make it so that each of my schedules in the Zoom Scheduler checks a different calendar for conflicts? For example, I want one schedule to check my just personal calendar for conflicts, and another to check my work calendar AND my personal calendar for conflicts. The way I see it now, the calendars you select for conflicts will be applied to all the schedules you have created. Thanks!

In the December 18 Release notes for Zoom Phone - dot point 4 notes:Zoom Phone for PWAZoom Phone admins can enable Zoom Phone for PWA on their account to allow their PWA users with a Phone license to make calls and send SMS from their Zoom PWA.I am relatively new to Zoom Phone and the Zoom account owner for my business (which I assume allows full administration ability) and cannot find the option for admins to enable Zoom Phone for PWA on their account. Could one of the experts please assist with finding this setting in Zoom Phone Administration. We are using the Zoom PWA for our Chromebooks and having Zoom Phone access is a feature we have been waiting for since it was advised for Q3 and was shown in Zoomtopia presentation.Thank you for the assistance,Bradley Flick, Sydney Australia.

When I join a meeting using the initiator's ID, they cannot see me. I can see them and we can hear each other, but no visual on their end. I have gone through the tests and it says system is working. Thanks for the advice. 

Is there a way to draw and upload my own picture to use as an avatar for zoom meetings?

I turned on AI Companion to get a meeting summary but whatever I did (or di not do), there is no audio recording saved for the meeting. The summary is great but I need to hear the audio or view a transcript of the full meeting to record details of who was speaking or correct the AI summary, if necessary. Please go through the required aspects for recording to the Cloud and generating an AI summary. For some reason, I just automatically assumed a recording would be available along with the summary.

To get a second room, does that require a whole new account?

Hello,We have a meeting ID that many peaople sign on to across the country that I'm the account administrator on. We do not want to lose the meeting ID if something happens to me. Is there a way to add another person to my account without paying additional so if something happens to me someone else can transfer account ownership and change payment methods to them?

Is there a way to stop invited people from forwarding a meeting invite to others? We are having an issue with people inviting other people to meetings without the hosts knowledge. 

I have renewed Zoom today and the new version is 5.17.0And now I can`t see any participants of my online meetings. Their video is ON, but I can`t see them.If I press the NOTES button, the image of the participant appears immediately. But those NOTES disturb me during the meeting. How can I solve the problem?

Hello! I work for an MSP, and a client of ours uses Zoom a great deal. She recently tried to add an additional room to a meeting that was in-progress, and nothing happened when she clicked on the Breakout Room icon. I have read a couple of support articles that seem to indicate that it is possible to add additional rooms, but a co-worker told me the only way to do this with a meeting that has begun is to close the current rooms, then re-create them plus the additional room. Is this true?  Thanks!

Hi, I just noticed that two of my reoccurring meetings are not longer listed in the Meetings tab. Also, I created a new reoccurring meeting and it is not listed there either. Anyone else have this issue? Thanks.

I have zoom pro attached to my personal email account. I have Calendly integrated with my business zoom account, which is Zoom basic. When someone schedules an appointment with me on Calendly, I want them to be sent the link to my Zoom Pro account personal meeting room, not my Zoom business personal meeting room. However, I still want calendly integrated with my business email account, it's too much trouble to disconnect it.  

Hi Forum, I wanted to connect my Google Drive with Whiteboard. During the login and verification process, there was a permission checkbox at the very end, which I did not notice, and I clicked agree. So, my Google Drive connected with Zoom, but I could not access the files. So, I want to disconnect Google Drive from Whiteboard, but there is no option to do that. I have tried Chatbot and different threads. There is nothing on how to disconnect a Google Drive from Zoom Whiteboard. Please help me with this. Many thanks in advance.