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kemalifterteach
Explorer
Dec 25, 2023 5:06 PM UTC
Solved

Can`t see the participant of the meeting

I have renewed Zoom today and the new version is 5.17.0

And now I can`t see any participants of my online meetings. Their video is ON, but I can`t see them.

If I press the NOTES button, the image of the participant appears immediately. But those NOTES disturb me during the meeting. 

How can I solve the problem?

    JennyClAnswer
    Newcomer
    Jan 3, 2024 10:26 AM UTC

    @kemalifterteach I mentioned this issue to a friend and he gave me links to go back to an earlier version of Zoom.
    I uninstalled this new version and reinstalled the November one and now it's back to working perfectly.
    Yay! One thing, careful just to click on the Zoom download, not on the page that pops up.
    Here are the links for a Mac or Windows.

    https://zoom.en.uptodown.com/mac/versions

    https://zoom-us-zoom.en.uptodown.com/windows/versions

    View in thread

    26 replies

    mohammad_salman
    Newcomer
    mohammad_salman
    Newcomer
    Dec 27, 2023 1:59 PM UTC

    If you can't see a participant in your meeting, ensure they haven't accidentally turned off their video. Also, check your view settings – you might be on 'Speaker View'. Switch to 'Gallery View' to see all participants. If the issue persists, it could be a connectivity problem on the participant's end.

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      Newcomer
      SuePats
      Newcomer
      Apr 18, 2024 1:47 AM UTC

      I cannot see any participants on Zoom; just today it happened with all the meetings, group meetings, and one-on-one meetings. They could see me. I can see the screen. It was working till yesterday. I could hear everyone.  There wasn't any connectivity or camera problem from their side. 

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      Newcomer
      Yves6
      Newcomer
      Apr 18, 2024 2:17 AM UTC

      Bonjour, essaie la version 5.17.11 (34827) elle fonctionne très bien.

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      Newcomer
      Evelio
      Newcomer
      Dec 30, 2023 9:16 PM UTC

      ...no , i am not in the speaker view..actually i see the rectangle in black of the participant. Thanks.

       

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      Newcomer
      JennyCl
      Newcomer
      Jan 2, 2024 8:24 AM UTC

       I am having the same problem - I also see the rectangle in black. Their video is on and it is happening in multiple calls since I updated to the latest Zoom version.

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      Newcomer
      JennyCl
      Newcomer
      Jan 2, 2024 8:26 AM UTC

      Did you manage to fix this @kemalifterteach ? 🙏

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      Explorer
      kemalifterteachAuthor
      Explorer
      Jan 2, 2024 1:17 PM UTC

      Hi! Not yet, unfortunately. I still can`t see the other participants. 

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      Newcomer
      JennyCl
      Newcomer
      Jan 2, 2024 8:57 AM UTC

      I just tried Zoom again - now the other participant is visible on Gallery view but not on Speaker view (black again.) Also not if I minimize. 
      Thank you for your help.

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      Newcomer
      SuePats
      Newcomer
      Apr 18, 2024 1:48 AM UTC

      For me they are not visible in any view, speaker or gallery; I cannot see any participants on Zoom; just today it happened with all the meetings, group meetings, and one-on-one meetings. They could see me. I can see the screen. It was working till yesterday. I could hear everyone.  There wasn't any connectivity or camera problem from their side. 

       

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      Explorer
      SimonCao
      Explorer
      Apr 25, 2024 12:09 AM UTC

      I have same problem for zoom new vision, who can help me

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      Newcomer
      JennyCl
      Newcomer
      Jan 2, 2024 9:03 AM UTC

      I have version 5.17.1

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      Newcomer
      JennyCl
      Newcomer
      Jan 2, 2024 1:38 PM UTC

      Oof, @kemalifterteach . I feel ya. I used your hack of pressing NOTES so I could see my client this morning... I have a group call tomorrow which I am super-nervous about. Not good for business. 😑 I hope Zoom fixes this ASAP. 

       

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        Newcomer
        JennyClAnswer
        Newcomer
        Jan 3, 2024 10:26 AM UTC

        @kemalifterteach I mentioned this issue to a friend and he gave me links to go back to an earlier version of Zoom.
        I uninstalled this new version and reinstalled the November one and now it's back to working perfectly.
        Yay! One thing, careful just to click on the Zoom download, not on the page that pops up.
        Here are the links for a Mac or Windows.

        https://zoom.en.uptodown.com/mac/versions

        https://zoom-us-zoom.en.uptodown.com/windows/versions

        Translate
          Explorer
          kemalifterteachAuthor
          Explorer
          Jan 3, 2024 11:41 AM UTC

          Thanks a lot! I appreciate your help! I`ll try that.

           

           

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          Newcomer
          Jfriel1234
          Newcomer
          Feb 21, 2024 1:33 PM UTC

           I am also suddenly having this same issue.  Cannot see participants in gallery or speaker.. occasionally can modify screen size and catch one or two people but theyre TINY. ZOOM please fix. 

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          Newcomer
          Yves6
          Newcomer
          May 2, 2024 3:31 PM UTC

          Il existe maintenant la version 6.0.0 je l'ai moi-même déjà installée et elle fonctionne très bien! Bonne chance et bonne journée !

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          Explorer
          ESRA1
          Explorer
          May 2, 2024 3:33 PM UTC

          I have 6.0.2. I do jot know if there is a way to go back to previous updates. I wish!!

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            Newcomer
            JennyCl
            Newcomer
            May 2, 2024 3:37 PM UTC

            I asked a friend for help and he suggested I go back to an earlier version of Zoom.
            I uninstalled this new version and reinstalled an earlier one and now it's back to working perfectly.
            Here are the links for a Mac or Windows.

            https://zoom.en.uptodown.com/mac/versions

            https://zoom-us-zoom.en.uptodown.com/windows/versions

             

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