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Hi AllQuestion - please can someone offer some insight?!I recorded a meeting.  I have downloaded 3 files .  I can edit the transcription in word no problem BUT I cannot figure out how to edit the captions on the video.  All instructions say press "play" and the transcriptions will appear on left hand side, you click the pencil image and edit.  BUT all I see when I press play is the recording with the captions appearing which I can turn on or off. 

⁉️ How can we use any Tools, AI Companion or whichever, to generate content from my previous, Post Zoom meeting when Admin did not select on  transcript? Thank you YR. ⁉️We need to get transcripts generated from a previous zoom meeting we had.  We unknowingly did not include this AI feature.   crazy sad 🤪🥲.  HELP!   Please advise ☀️⁉️

Can anyone explain why my screen goes black at random times during some Zoom meetings? The sound stays on for a few minutes & I think the others in the meeting can still see me, but then it goes completely dead and I'm logged out of my computer. I have to re-log into my computer to get back into the meeting. This happens quite randomly - sometimes after only about 10 minutes into the meeting; sometimes 30-40 minutes, sometimes never. I've checked all my computer settings, and it's set not to go to sleep for one hour, so I'm pretty sure it's not the computer settings. I can't find any settings in Zoom that could be causing this.

I’m running a bot app built using Zoom Linux SDK. The app is running in Ubuntu 22.04 Docker container. I’m providing SDK JWT token, local recording token, meeting ID and password to intiate the bot auth. The bot is able to join my meetings and initiate raw recording. I get the popup in the meeting saying “This meeting is being recorded”. But I’m never getting any callback for onRecordingStart callback that I’m passing to recordingCtrlEvent->setOnRecordingStart of IMeetingRecordingCtrlEvent. Meeting SDK version that I’m using is zoom-meeting-sdk-linux_x86_64-6.6.5.5692. Also I can see some ALSA logs in the console.ALSA lib control.c:1528:(snd_ctl_open_noupdate) Invalid CTLALSA lib control.c:1528:(snd_ctl_open_noupdate) Invalid CTLALSA lib control.c:1528:(snd_ctl_open_noupdate) Invalid CTLALSA lib control.c:1528:(snd_ctl_open_noupdate) Invalid CTLALSA lib control.c:1528:(snd_ctl_open_noupdate) Invalid CTLALSA lib pcm.c:2664:(snd_pcm_open_noupdate) Unknown PCMALSA lib control

Just in Zoom my face is very big, i need to distance 2 meter from my laptop to be in normal size. This is not normal, in other prgrams the picture is normal. Sorry, i am not English native speaker. 

Hello,I was trying to locate settings for Video Rendering Method option.All post are referencing  Advanced Video Settings. I can't locate it under video& effect setting or elsewhere in settings for zoom workplace.Please advice.

My organization has hundreds of recordings from weekly webinars over the years. Is it possible to generate a transcript for these existing recordings and if so, how would I do this. All my searching only leads to generating transcripts going forward and the answers do not seem to be applicable to this specific use case.  Thanks

It's 2025 and people have been posting about this for multiple years now, yet when caller is sitting in queue they have no option to use IVR to Breakout to leave a voicemessage or similar. Most systems even have option to request a callback and sit in callback queue, but we are not asking for that, just simple expected ability to leave a voicemail. Callers dont know they want to leave voicemail if they think they are going to be answered promptly, but reasons arise that they need to jump off phone and want to leave a voice message instead. Why is it so hard for Zoom to add this basic capability?

Hello,My Zoom desktop client repeatedly freezes/hangs during meetings. It happens even when my camera is off — typically while others share screen or have video on. This seriously affects my work; please advise exact steps to diagnose/fix. Environment & symptomsZoom desktop version: 6.5.5 and several previous versions.OS: Windows 11.GPU: AMD Radeon RX 9070 XT with 25.10.30 Adrenaline drivers.CPU: i5- 14400 F.I reproduced the freeze reliably during screen sharing sessions or when participants have video; sometimes it happens even when no cameras are active.Browser-based Google Meet work fine on the same machine. What I already triedToggled hardware acceleration options (on/off).Reinstalling Zoom.Launched Zoom with various flags:--use-angle=gl,--enable-features=Va api Video Decoder,--disable-features=Va api Video Decoder,--disable-gpu-driver-bug-workarounds, etc.Disabled all Adrenalin overlays/recording features and Hardware-accelerated GPU scheduling in Windows. 

Hi there,Since an update a few weeks ago, Zoom keep using my camera after the call has finished (the blue light on my camera remains on and the "Zoom is using your camera" message is present in the taskbar). If I try to make a second call the camera will fail to initialize in Zoom. The only way to de-allocate the camera without a reboot is to go into task manager and kill all zoom processes, even after exiting Zoom. Has anybody else come across something similar?I'm using Window 10 and Zoom 5.15.3 (18551).  

My group has existing published meetings with existing zoom ID's and passwords that do not show up as scheduled meetings in the zoom account.  To improve management and security of the meetings, I want to do the following tasks:1.  Put them in the schedule, but zoom doesn't seem to let me use the old meeting ID's, it wants to generate new meeting ID's.2. After updating the schedule, to make the passwords more complex for security purposes.3.  Start using a "Claim host" key - right now these meetings do not have that. Anyone have experience and suggestions with that, or do I need to start from scratch and re-publish the meeting links? Thanks!

Hello!I'm sandra Benetti, user of zoom i need to share sounds through itunes in zoom meeting.zoom workplace 6.5.12 (14128)itunes 12.13.9i tried to use musician mode in zoomi tried to use audio parameter set to direct sound in itunes (instead of windows audio session) the sound is "cheap" and distordedwhen i use another player, it worksdoes anyone has had the problem and solve it?i'm running windows 11 on an acer laptop AMD Ryzen 5 5625U thank you for reading my posthave a nice dayregards,Sandra 

Hello. I have a dual PC streaming setup where I'm sending audio split up in Voicemeeter Potato on my gaming PC to my streaming PC. Whenever I'm in Zoom and screen sharing in a meeting, I can share my screen but the audio doesn't work. My audio input in Zoom is set to my Microphone (B3), and my audio output is set to Voicemeeter Input. The only way that I seem to share audio with my screen is if I add the audio to B3 as well, but this will cause the mic audio as well to send to the streaming PC. Shouldn't the audio from my PC come from the audio output in Zoom and not the audio input?

Hello, I am experiencing a weird issue with the notifications on the Windows Desktop app regarding caller id notifications. So, when the pop-up shows up on screen it is only showing the caller phone number but not the caller id name. It used to show the caller id name in the past but has not for at least the last month or two. The caller id name does show up in the call history though. We have another user, and they receive the name in the notification just fine. Plus, I receive the caller id name in the mobile app notification.  I am the account admin and have not made any changes to the account settings in the past several months.  I have also reinstalled the program on computer to see if that would solve the problem but has not. Both users are on the same version of the program. Any insight would be great on how to resolve this issue. Thank You

I started having this problem yesterday, Nov 6, 2023.  I can't get past the Zoom launch page when I click on the hot links to meeting in my email.  I tried the Zoom chat bot and they referred me here.   I cleared my cache and temp files and still didn't work.   I uninstalled and reinstalled Zoom and still it is not working.  I can get in on the Web app but that is super laggy and not a viable solution.  I can get in on my iPhone, but again not a sustainable solution.    I appreciate any help figuring this mystery out.

Hello, We've recently run into an issue with some of our booking pages and feel it might stem from  misunderstanding how the host distributions options work. Hoping someone can help clear this up. Priortize fairness (the option we had selected): At a certain point users were no longer able to book any new appointments with our hosts at all as it would appear all of our hosts were considered either "overbooked" or unavailable (even though some of the hosts had nothing in their calendars at all). Troubleshooting the booking page confirmed this.This was a major problem since we cannot be in a situation where there are no booking slots available and these "overbooked" hosts were only technically overbooked if you looked at the entirety of the booking page and not the day itself. (example: 3 appointments in the next 3 months isn't really considered overbooked unless all 3 are on the same day). We've now changed it to Prioritize availability, however if all 8 hosts have t

I've set up a number of recurring meetings over the past two years. Until very recently, when I went to the "Meetings" page in the app, each one was listed once, which should be all that's necssary.  Suddenly as of about a week ago, each one is showing up on the Meetings page 22 times!  I haven't changed anything that I know of.  How do I fix this?  I'm afraid to delete any of the repetitions in case I wind up deleting the whole meeting. Thanks! 

The AI Companion icon constantly flashes if someone is using it, but the flashing is distracting. Is there a way to have it stop flashing or to remove it from the title bar? Thanks.

Hi all,  I create events using Swoogo, and I use the virtual integration with Zoom to create Zoom meetings for my online events. Swoogo already sends users a secure link to the Zoom meeting that forces them to sign in through Swoogo (so that our registration and attendance data is correct).  The issue is that Zoom also separately sends users an invitation to the meeting, and that link can be used by anyone, including users who haven't signed in, so we can't get their attendance data. Is there a way in Zoom account settings to turn off the automatic email invitations?Thanks

I have changed my settings so that the chime doesn't play when someone enters a meeting that I'm hosting, which is great. However, I'm the co-host of a weekly meeting and have to manually turn off the chime every time the meeting starts. Is there somewhere in my settings that I'm overlooking so I don't have to do this weekly during the meeting? Thanks!

I have a list of attendees who have already registered for a webinar via the HubSpot landing page and form. Now i would like to send them all calendar invites for the actual webinar but I would like to send them not Zoom.  Is there an easy way to do that?

Is there a way to send a confirmation email to registrants that I upload with a csv who I do not want to receive an invitation as they were invited in a different way. Thanks!

Hi there. A couple of our staff our having issues where they can share their screen and give remote control over but the participant can only move the mouse around. It won't allow them the click or select using the mouse. This has happened after the recent update. 

I am trying to set up a meeting that will be two days a week at different times.  I want them to all have the same link to get in.  I can't see a way to do this.  I can choose multiple days for a meeting, but I can choose only one time.  This is confusing to my participants bc they receive a confirmation that has only one time for all the meetings.  Please help.  I saw a similar question in the community, but I don't understand the answer that it received.

why all my recording conference GONE today?