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Explorer
Jul 17, 2023 8:38 AM UTC
Question

Zoom keep using my camera after the call has finished since an update a few weeks ago

Hi there,

Since an update a few weeks ago, Zoom keep using my camera after the call has finished (the blue light on my camera remains on and the "Zoom is using your camera" message is present in the taskbar).

 

If I try to make a second call the camera will fail to initialize in Zoom.

 

The only way to de-allocate the camera without a reboot is to go into task manager and kill all zoom processes, even after exiting Zoom.

 

Has anybody else come across something similar?

I'm using Window 10 and Zoom 5.15.3 (18551).

 

 

9 replies

Newcomer
Jul 17, 2023 3:22 PM UTC

Hi TWA123,

Does reinstalling Zoom fix the issue? Are you able to revert back to a previous Zoom version that doesn't have that issue?

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TWA123Author
Explorer
Jul 18, 2023 3:19 PM UTC

HI Aaron

Re-installing unfortunately doesn't fix it. Neither did downgrading to 5.14.11.

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Newcomer
Jul 18, 2023 3:29 PM UTC

Is this an internal webcam on a laptop, or an external webcam you have plugged into your computer? 

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TWA123Author
Explorer
Jul 18, 2023 4:18 PM UTC

An external webcam.

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Newcomer
Jul 18, 2023 4:24 PM UTC

Do you have the same issues with the internal webcam? 

Try updating the webcam driver software on the webcam's website.

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Newcomer
Feb 11, 2025 7:52 PM UTC

Actually, my HP computer's light is still on after my zoom session. It go away if I restart or close the computer and reopen it

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Newcomer
Oct 29, 2025 4:34 PM UTC

I have the same issue. external camera, and after a call it stays on.

The only way to "off" the camera is going to zoom settings, select "Video and Effects", and close it.

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storyhub
Partner
Partner
Oct 30, 2025 6:33 AM UTC

First update to the latest version of Zoom (Version: 6.6.6 (19875)).

If this works please click accept as a solution.

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