Products

I have a Focusrite Scarlett USB audio interface, connected through ALSA. The Linux zoom client (on gentoo, that's net-im/zoom-6.2.10.4983, though this has been a problem for several versions now) can see the device, but I have no input (from the mic) or output (through the headphones). Every other audio program I use -- ardour for sound recordings, video players, Discord, etc etc -- has no problem seeing the audio device and using it for both playback and capture. It's *just* zoom. So what's the problem here, and how do I fix it? I've turned off noise cancellation and set it "for music," none of which has helped.  Cheers.

Is there a way to mute or significantly lower the mics of everyone when the host is speaking? In our meetings, I'd like to be able to welcome new members when they join. The problem is we have members that keep talking. It takes while before for they are done. Sometimes the person that has joined gets discouraged and leaves.

Greetings! We are a church trying to host our services via Zoom.  Services start and end with music, and there is a lot of music during the service itself.  Therefore, it seems natural to us that "Original Sound for Musicians" should be able to be set as a standard meeting option in our meeting template.  However, it seems that Zoom doesn't have that option- at least I haven't found a way to do that. Yes, we can manually enable "Original Sound for Musicians" after the meeting is started, and that works perfectly fine.  However, we would like to eliminate that manual step because, too often, we've made the mistake of leaving it off - which means that users don't hear any music. I'd be most happy to hear that I've completely overlooked how to permanently set this feature in a meeting template.  (My wife tells me often that I'm blind when looking for things.)  Am I mistaken?  Does anyone have any helpful guidance? I don't think this m

Hello all,I am Darshan Hiranandani, facing an issue with the Zoom client on Linux (Gentoo, using net-im/zoom-6.2.10.4983, although this has been a problem across several versions). I’m using a Focusrite Scarlett USB audio interface connected through ALSA, and while Zoom can detect the device, I am unable to get either input (microphone) or output (headphones) to work.Interestingly, every other audio program I use — like Ardour, Discord, video players, etc. — has no problem accessing and using the device for both playback and capture. The issue only seems to happen with Zoom.I have already tried turning off noise cancellation and adjusting the settings for "music," but nothing has resolved the issue.Does anyone have an idea what might be causing this, or how I can get Zoom to properly recognize and use the Focusrite Scarlett device for both input and output? Any help or suggestions would be greatly appreciated.Thanks!RegardsDarshan Hiranandani

When running the downloaded EXE file, the new computer says that installations are possible only through the Microsoft "store". Zoom is not there and the offered solution is not clear. How can I use Zoom on this computer?

I have a panelist presenting ongoing Webinars with us. When we reviewed her slides -- which included embedded videos -- with just the two of us in a Meeting, the audio/video synced up no problem. When we presented the actual Webinar on the day of, the audio played smoothly but the video was choppy and lagging. These were embedded video files, not embedded YouTube links. We are running a Webinar (I am Host, she is Panelist with co-host permission) and she is using a Mac (unsure which iOS). She's doing Advanced --> Share Portion of Screen (so she can still see her PPT Presenter View), and checking both Optimize Sound and Optimize for Video Sharing. We are recording the Webinar for asynchronous viewing. We have made sure both her Zoom and her PPT are fully updated. She is spot lit and keeps her camera on; my camera is off. Please help! 

Hello,I am wondering if Zoom has the capability to generate an attendance report with customized fields.To work around this limitation, I have been using online tools like Google Forms or Microsoft Forms to collect attendance information. These forms are shared with participants during the meeting, allowing them to provide their details. If anyone has suggestions or alternative solutions, I would love to hear them.Best regards,

I need to make some calls to get my new phone ironically after my one and only took a bath yesterday. I was hoping to get a temporary set up with zoom phone but how logical is this and will it work because I can't verify my current number with my fried phone. Thank you for any help!

My clients are not receiving the links on the day of the meeting, they are recieving the links the next day, and it does not happen to all clients just some .How do i fix this??

Anyone can refer a freelancer in Latam a power user of Zoom Contact Center who can help us with a few projects? We r seeking someone to deliver fast prototyping and dev work when it comes to deploying IVR - Virtual Assistant and reporting needs. Any leads will be appreciated. 

Unable to run Zoom Client 5.16 (64bit) on Windows 10 64bit. I have installed Zoom Client 5.16.0 - 5.16.5 trying both x86/x64, removed the clients using ZoomClean with a reboot in between. I even by passed the firewall but the 64bit clients do not work.The MSI log looks like a successful install and process monitor is not showing any clue so far.Zoom Client just never loads.5.16.5.24296 (64bit) MSI Install log success - Client fails to load (Broken)5.16.5.24296 (32bit) MSI Install log success - Client Works5.16.2.22807 (64bit) MSI Install log success - Client fails to load (Broken)5.16.2.22807 (32bit) MSI Install log success - Client Works5.16.1.22523 (64bit) MSI Install log success - Client fails to load (Broken)5.16.1.22523 (32bit) MSI Install log success - Client Works5.16.0.22201 (64bit) MSI Install log success - Client fails to load (Broken)5.16.0.22201 (32bit) MSI Install log success - Client Works5.15.12.21574 (64bit) MSI Install log success - Client Works5.15.12.21574 (32bi

I'm having some issues with my Zoom App.  It started with not syncing select meetings (I use the Zoom plugin for Outlook) for weeks, completely hit or miss what would show up in my Upcoming Meetings tab on the app.  Randomly today, 3 meetings that never showed up finally did (yay!- don't know how or why).  However, I am unable to edit them from the app.  I need to disable auto-recording for this specific upcoming meeting, but have no way of editing the settings.   I've attached a screenshot as well.   thanks for any ideas anyone has! 

Hello, I was in a Zoom meeting earlier today on the Zoom app for iPhone, I was not the host, and I was wondering how to view participants in that past meeting, if I'm even able to?

Is there a way to pre-register for a meeting that creates an email confirming the meeting, but not including join information until a reminder is sent out?    I tried using manual approval to see the incoming registrants before they receive their confirmation email - but I'm looking to find a way to send them an acknowledgement of being registered and advising they will receive more information and Joining links etc. 24 hours before the start of the meeting.   Is this possible?   If yes, how?

Why can't I use my personal meeting ID when scheduling a recurring meeting?  Each time I select the "Recurring meeting" checkbox, the Meeting ID radio field disappears and a meeting ID is auto-generated. I don't want that. I want to create a recurring meeting with my personal meeting ID for every meeting. I don't think that's asking too much. 

Zoom team - do you have a full example of how to use SSML for text to speech.The help link goes directly to a AWS web page with table of tags. For a person not familiar with the tags it's confusing.can you provide an example how to use it in a typical text to speech like shown below ?  

Good day,I am new to Zoom Contact Center as we migrated over from another platform. I am learning things as I create flows and so far I am liking what I am seeing.I am trying to set up call routing based on inbound DNIS. These calls don't get routed to agents but to voicemail boxes.  It is an internal messaging system that would send a voicemail transcription to my email. It is something that I am building to learn the features of ZCC. I've set up the inboxes that I need in ZCC and set up the email routing.My flow has two entry points. In my previous platform, I would use a condition widget that would "listen" for the DNIS and then route the call to the appropriate branch.My flow in ZCC is configured as follows:Start widget which has two entry points. The entry points represent Country A and Country B. This connects to a Condition widget.Condition widgetSettings tab, the type is set to Variable and the Variable is set to DNIS.Exits tab - Exit 1Variable Condition is set to Equal to

I meet with clients one to one for coaching over Zoom.  Is there a way for them to pay for the session before they enter the Zoom meeting?  I have a pro Zoom account.It looks like I could set this up through Zoom events?  Is this the best and simplest way?

I can ping google, opendns, cloudflare, from the web interface. I can not hit Zoom servers to provision. Half of my 62 phone provisioned, the other half can't. Any ideas on how resolve this

When I am going to get my Meeting recording, I'm seeing the speaker displayed in a way that their video covers the top right of the screen.At one point, my recording had them off to the side and the screen share was fully visible. How can I go back to that?In my settings,  I have all of the views set up to record. Once the speaker starts presenting, I spotlight them.

HI there, I finally researched how to get transcriptions of my meetings. The toggle is now on 🙂 However, is there a way to get transcriptions of previous meetings, before this setting was turned on? There's some juicy important things that I need transcriptions of. I hate to try another service IF we can make this happen here. Thanks 

Hi: I usually record meetings on my own PC, but recently recorded a meeting in the cloud. I was surprised to see that the recording was completely different! Is this because the "cloud" recording was done from a Mac instead of a PC? Or is there an inherent difference when recording in the cloud vs. on a local machine?   

Hello,Curious to see if anybody else faces this issue. Whenever I create a meeting with a randomly generated room, the moment somebody else accepts the outlook invite zoom deletes the meeting and I need to recover it from my trash can to put it back on my calendar. Would really appreciate any insight on this! Thanks.

When I'm interview a guest on Zoom, how do I enable both the guest and me to appear side by side taking up the full screen?

Hi I am a corporate tax manager. I have so many tax deadlines to monitor, hence I think it would be more efficient to monitor track deadlines and to do list thru calendar where i can color tag per item or check or uncheck it. Please help