Products

Hi everyone. I'm trying to setup the integration between AVZ and Manage Engine ServiceDesk Plus.Based on the KB https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057946 I insert "itdesk" and select my region (EU). I'm redirected to the auth page on Zoho but after the authentication process I land on an error page that says:  Invalid ClientClient ID passed does not exist Any idea?Is the ServiceDeskPlus supported or do I miss something?"itdesk" refers to other ManageEngine products? RegardsLuca  

Por equivocación no he guardado la grabación del webinar de hoy. ¿Cómo puedo recuperarla si no sale en "Grabaciones", ni en "papelera". Es como si no existiera. Gracias

As Zoom has become an essential tool for communication, especially for large teams, we’ve encountered some challenges with maintaining quality and efficiency during high-traffic meetings. What strategies or settings do you use to avoid lag or connectivity issues when hosting or participating in large-scale meetings? Any tips on optimizing video/audio settings for a better user experience would be greatly appreciated! For anyone interested in understanding the broader concept, you might want to explore video conferencing technologies and how they impact meeting performance

I joined a meeting and downloaded some files linked in the chat. I was using the iphone zoom app. After the zoom meeting ended, I searched for the downloaded files in my phone but I did not find them. I don’t know where they are. I hope someone can help me on this. Thanks.

Hi everyone,I’ve been using Zoom Team Chat more lately, and I’ve noticed that sometimes notifications don’t appear when new messages arrive — especially for group chats. Other times they show up fine. I’ve already checked my notification settings, and everything looks enabled.Is anyone else experiencing this?Could this be a sync delay, or maybe something with desktop vs mobile settings?Any tips or things I should try would be really helpful. Thanks!

I made  the mistake of using read.ai and I cannot figure out how to get rid of it. People are now kicking me out of meetings due to the read.ai appearing in the chat.

I have tried everything. All the call handling stuff, business hours, etc. Our inbound calls are not ringing and sending callers straight to voicemail. 

Hello Zoom team, I would like to suggest an improvement for the Enter key behavior in Zoom chat. Adjust the Enter key behavior in Zoom Phone so it doesn't send the message immediately. I’d like the option to have pressing Ctrl + Enter create a new line instead of sending the message. Thank you for considering this feature request!

Participants are manually assigned to a breakout room, but there are instances when the participant is sent back to the main room. At this time, they are "grayed out" but still showing as a member of the room they were kicked out of. We are then unable to move them back into that group unless they rejoin the Zoom meeting. Any thoughts on what we can do to remedy this?

Hi!I have bee using Zoom for 10 months. For 2 or 3 weeks, at  Zoom meetings my video has been turning off automatically after a while.  I turn video on manually then after a short time it turns off automatically again. Earlier, no such problem with video happened.Can anyone help me?Windows 10, desktop computer, USB camera

Hello - My camera has stopped working in Zoom calls. It is a built in camera on my Lenovo computer. My Camera app works and my video works on Microsoft Teams and Google Meet. Here are the steps I've done so farLog out, log back inConfirmed Security permissions are turned on for the Camera on ZoomConfirmed my built in camera slider is in the proper positionConfirmed no other application is open using my cameraUpgraded ZoomRebootedUninstalled and reinstalled ZoomThe camera video feed just remains black and my camera light on my computer slowly flashes a couple of times before stopping altogether. I have received a message once saying the background was taking a long time to load and asked if I wanted to proceed without the background (I had Blur turned on), and I said yes, but it still didnt work. I have since turned blur off and the camera still doesnt work. 

Hey Zoom Events Community! Following today's Office Hours on AI content generation, I'm curious - what's your most surprising AI success story? Or maybe your biggest "well, that didn't work as planned" moment? &#x1f605 I want to hear about it! 👇 Reply below and share! What did you try? What happened? What did you learn? Who's brave enough to go first? 🙋‍

I manage multiple call queues and trying to find a way to have a dashboard to monitor volumes, wait times, svc level and who is logged in and out for all queues in 1 location. I went to the Zoom Learning Center and the first lesson tells me to open the Zoom Desktop Client and select the Zoom Contact Center Icon at the top menu.  I don't have that icon.  I downloaded the most current update and still not there. What am I missing?

Hi everyone, I had an important meeting but I can't open the file. I get the message “Cannot open document ‘double_click_to_convert_01.zoom’. zoom.us cannot open a file of this type.”I tried to find a solution on the internet, and one looked good (make a new recording, pause, and move the “broken” files to a new folder, stop recording). But that didn't work. I don't know what to do anymore. I have a MAC. 

Hi there,  I have the Zoom Pro licence. I am the one using the licence, but have added an admin with a basic account. Even though I have granted the role of admin, he cannot see any cloud recordings.How and where can I change that? I have been searching for answer for about an hour now and am still clueless Best regardsTimo

For some reason this week 1/8/2023 when i am on a zoom call my screen is just a blank grey screen with a laptop icon in the middle of it when the camera is on. There seems to be no way to actually to speak to anyone if you live in the UK for technical support and the bot is as useful as a chocolate teapot. Any suggestions as to why this 

I am trying to demonstrate some things to my participants using Share Screen, Screen.  It was my understanding that when I choose the Screen option, participants could see WHATEVER is on my screen.  So, first question:  Is that true or false? In particular, I was logged into my Zoom account via my web browser and was showing some of the back office features.  But when I then opened the Zoom APP on my desktop, the interface popped up as usual and I could see it, but my participants could not. Wondering if there's a conflict with being logged in via we browser AND being logged in on the app at the same time? Any thoughts would be much appreciated.  Thanks.

Hello,Have any of you found a good solution to a ZOOM hosted number being spoofed?We have had non-customers call and say one of our numbers has called them repeatedly.  Most of us here know this is a game of whack-a-mole but does not always look good for our reputation. Thanks in advance.  

I don't want the AI companion attending my meetings. I've switched it off in multiple places all over my account, and yet it pops up as a participant every single time. My meetings are private, I don't want any other parties listening in. It's a massive security black hole. It's so annoying to block it manually for every single meeting. How do I uninstall it, when it was never installed in the beginning. I went through the AI support, and everything it suggested is already off. 

Hello! My Zoom app keeps on crashing when joining a meeting, it would open the audio and video preview window then once I click join, it would crash and attempt a rejoin but crash again. However, when joining through the web app it works perfectly fine and also when starting my own meeting. I have restarted my laptop, updated all drivers (video and audio), did a cleanzoom uninstall and reinstalled Zoom's latest version, and disabled hardware acceleration in the Zoom settings. I have also adjusted the sample rate and bit depth of my recording devices seeing how this fixed the same issue for others in the Zoom Forums, unfortunately this didn't fix it for me . 

I can't disable the passcode for meeting(toggle is grayed and shows locked) even though the waiting room is enabled. Isn't it supposed to be one or another? Or did they changed the regulations? (Still showing atleast one of the security measures are required in the security settings). 

Hello, Since my last update, my background has been blurred on my MacBook Air (Ventura 13.6.9). I am using Zoom workplace version 6.3.5, but I have had this issue on the previous Zoom update as well. No virtual backgrounds are enabled or any other effects. I do not have this issue with Zoom work place on my i phone or my i pad. I have read the threads about the Face Time camera settings being the issue, but it works fine on my phone and I pad, so I assume this isn't the issue....

Hi, After polls host shares results with participants. But participants only see the percentage displayed. is there a way so they can see the counts without sharing host's screen??Please advise. Thanks.

Hello, my Zoom is having an issue. When I watch a video shared through Zoom (the video has both voice and music), I can only hear the voice in the video, but not the music.I’ve tried using a different headset, but it still doesn’t work.When I play the video directly on my computer, I can hear it normally.The issue only occurs when I play it on Zoom or when someone shares it with me on Zoom.The same issue happens on my phone as well."Thank you

When I start a meeting, it automatically open in full screen mode. Is there a way to change this? I'm not referring to sharing a screen, it's when I start a meeting.