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Resolved... was just a delay

This issue started week of April 29, 2024. A few participants in a meeting cannot go to breakout rooms. They go, but then are quickly sent back to the main room without having clicked on anything. This has happened to different people, on different accounts. We have tried assigning them to a different room, we have had them log out and log back in. Zoom has been VERY UNHELPFUL saying only that it is because participants have a poor internet connection. These participants have been in the meeting without other issues for a total of 29 hours (over 10 days). It is causing a lot of problems for our training participants. Anyone have any answers? THANKS!

Within the last 3 weeks, we suddenly have multiple users report that the microphone on Jabra Speak2 75 no longer works. The odd part is, EVERY other app we test works just fine. Only Zoom is having the issue?  Any thoughts?  We did make sure they are on latest firmware.  - They have been in use for almost a year before we started hearing some issues. It seems like it changed in the last month, as we had not heard of this behavior and suddenly now we have 4 tickets open.- All of ours are using the wired USB going straight into either the laptop USB or the USB on the monitors.- Zoom Workspace Version 6.6.6 (19875) 

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Has anyone seen the ability from a CRM to trigger an SMS flow to trigger sending an SMS? Could this be done with a script?

Has anyone run into this issue recently? Any fixes? I'm using the latest MacOS & Zoom. Recently, Zoom will pause the screen sharing if you run Mac Keynote presentation & you can't resume sharing. Help.

I am on Ubuntu 24.04.3 and installed zoom with the newest deb package.I can open the zoom workspace and see the regular menus.But when I want to join a meeting the terms of service window pops up. I click on agree and then nothing happens. I also tried to install the snap and the result is the same.I also tried running ubuntu with xorg instead of wayland, also the same result.I couldn't find anything on google and would be happy about some guidelines how to fix this. I can still join meetings via browser at least.

I have a Pro Account! I have had 5 people complain to me (out of 20) that they were waiting in the waiting room for my meeting and I am not getting notified that they are there and as a result they waited 15 minutes and then left never getting into the meeting. I got notified for the other 15 people who successfully came into the meeting but the other 5 were stranded.  I checked all of my settings and they all seem reasonable as to letting people in the room and asking for notification when someone is in the waiting room.  How does this happen?

Hey everyone, I've had this problem (very occasionally) where Zoom just won't really let me click on anything, keeps sort of glitching, if I can click on it, it takes a while to respond. My own picture seems to work okay and I can see everybody else's. But eventually just grinds to a halt and I get kicked out of the meeting (others telling me my video just freezes). It seemed to temporarily resolve itself when I came in and out of a breakout room. I remember it first happening way back in November 2020 so it's been around a while. I feel like it must be a Zoom issue if going in/out of a breakout room helps solve it, rather than a CPU / Memory problem - especially as it's SO occasional. But it really knocks everything out.

As stated: I need an option to disable the window for Zoom Workplace, hide it to never popup.  Currently the Zoom Workplace window popups up each time I join a meeting. As a result, I need to alt+tab (cmd+tab on MacOS) through additonal window which I hardly ever use.  Zoom workplace has nice features but all or most of them are mirrored in Google Calendar plugin and status bar icon on MacOS, so at this point it just cluttering my workspace.  Since MacOS alt tab sucks badly and does not allow for switching through many windows of the same app I have to first hide the Zoom Workplace window to declutter the workspace so I can quickly switch between my Zoom Meeting and other apps.  I'm a pro user, which means I have several meetings per day, sometimes per HOURS and it drives me NUTS. A temp solution is to hide / minimize the window once in a while.

For my business, I always record my webnar / zoom meeting for my records through "zoom cloud recording". And I spend a lot of money to increase my cloud storage for this purpose.   Recently (starting from Oct 2025), I notice that the big drop of qualify of zoom cloud recording. The voice in the recordings are still smooth as before, but the visual part of the recording has obvious lagging. And the hand motions in the recording are definitely not smooth. The handwritings in the recording are not smooth too.    This bad qualify of zoom cloud recording actually affects my business already. If Zoom cannot resolve the issue, I have to switch another provide on cloud recording. Can someone from Zoom help me with this issue of cloud recording?   Regards, Haiying Li

Bonjour,dans Zoom Workspace, l'onglet Doc m'informe la présence de trois documents. Mais quand je clique dessus, la page reste vierge. Comment résoudre ce problème svp ?NB: Je n'ai pas de compte pro, et ne parviens pas à joindre un technicien Zoom.Merci d'avance pour vos pistes.

The microphone for my Logitech H570e headset (Zoom-supported) works fine with Zoom. But there is no audio to the headphones. However, the headphones work with all other apps. For Zoom,  other audio output (speakers, monitor speaker...) work, including the Sound control panel test feature in Windows. I've restarted Windows (10). Zoom app is 5.8.4 (1736). I've tried different USB ports. I've been through the 6 pages of community posts, the audio settings, and also the Zoom test call. Thanks for any suggestions. 

Hello Team, Is there a plan to support Virtual background for Zoom Web app http://app.zoom.us/ ? Any tips/tricks or is a feature enablement needed ? Thank you

Currently, I can't get Zoom to launch. I try to open a link and nothing happens. I can't make a meeting in the browser.I can download Zoom, but I can't even get the app to open.The only thing I am able to do is  pick "Join from your browser" The meeting opens, but with audio only, even though  it has my video permissions. I have looked for solutions. I have cleared my cache and cookies. I have cleared my temporary data, and I have reinstalled the app. None of that has worked so far.Reaching out for help because I am trying to interview for jobs right now and its definitely important.All the best

I’m trying to save an Excel sheet in My Docs, but when I do, it saves as ‘Sheet 1’ instead of the name I gave it. How can I change the file name so it saves correctly?

My campaign was rejected  and now rejected again with the following error:Not finding anything in my searches and not seeing where I can correct this. Upstream CNP declined sharing request for campaign BLABLA. Explanation: The web presence is missing a privacy policy/statement and we are unable to review how this customer processes consumer data. -KO

Is there a way to completely disable Zoom AI Companion for my entire org, so that nobody (not even Owners and Admins) can turn on AI backed functions like Meeting Summary, etc. during Zoom meetings?Additionally, is threre any way to remove the actual button from the Zoom desktop app UI, so that the option to activate AI features isn't even available?

I have a user that's been having ongoing issues with Zoom while they're hosting a meeting. Also occurs when attending a meeting. He is often hosting meetings with 50-80 people and looks quite unprofessional having himself drop out of a meeting half way through. This isn't an issue on his Intel powered laptop, only an issue on his Surface Laptop 7 with a Snapdragon X Elite processor. Doesn't matter if he's presenting or not. It stopped for a few months after reimaging his system, but keeps cropping up again and again. Have tried:Using only the Zoom Workspace (ARM) installationTurning off Hardware AccelerationReimaging the system with the specific ISO provided by Microsoft for Surface Laptop 7Updating all drivers and Windows updatesHave tried different combinations of rendering method, post processing, and capturing. Is anyone else experiencing this issue, or know of any fixes that may help?

My Zoom AI Companion summary switches to Malay SUDDENLY from English. Anyway to change the language of AI summaries back to English? Thanks!

I am subscribed to Zoom and have the package allowing me to use up to 3 whiteboards. This has been working really well ever since I started using it, over a year ago, including pasting images (using Ctrl + V) and inserting images and documents of multiple pages. Today I allowed the Zoom update, and I can no longer paste or upload anything. I get a note saying "Exceeded capacity" and the image disappears/does not remain when I next open the whiteboard, nor can members on my call see the images. What has happened? Obviously, I deleted lots from my whiteboards to hopefully allow for more space, but alas, it continues to tell me that I have "Exceeded capacity". Help. 

Latest version 6.6.11. Both online and using app when I screenshare, participants can see my screen just fine but my screen turns black. I feel like I've tried everything to fix it.  Works with other programs similar to Zoom.  TriedUpdating appClearing cacheUpdating driversRestartingMultiple browsers   

I have had Zoom Workplace Pro for a number of years.  In the past, I could adjust my audio settings in order to sound a bell (like a musical instrument) and it could be heard by participants.  I either changed the background noise suppression, or used original sound.  I have not changed the settings in over a year, but suddenly other participants could no longer hear the bell.  When I tried to look at the settings, I could no longer find any option to adjust the audio -- either background noise suppression or original sound.  I followed a recent zoom tutorial which showed exactly what I wanted, but it is NOT  listed as an option on my settings list!  Any thoughts?

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Hi My name is Michal and I a guitar teacher at Berklee College of Music. Due to pandemic we are unable to held physical classis that's why we are teaching our students through zoom. Last night I was delivering lecture to my students that how to play guitar with music. At the same time I connected best dj headphones under 50 with my laptop. When I connect this headphone with my laptop then zoom became close by itself. After that I tried again to open the zoom but it is not opening.  Can you guide me please what is the issue? How can I sort out this issue?  Need help ASAP. Thank YouRegards: Michal Jhon