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Participant
November 12, 2025
Solved

Unable to Join Teams Meeting. Stuck on loading screen.

Seeing this happen more and more in one of our rooms that utilizes a Poly Studio G62. Anyone else running into this issue/know how to permanently resolve?

 

 

bstrelko
bstrelkoAnswer
Partner
December 11, 2025

Hardware-specific issues are common with Direct Guest Join for Teams and Meet.

Please report the bug to both Zoom and Poly - they will each look to place blame on the other party and not address the issue (sometimes for months), but eventually, someone will work to resolve this.

1 reply

bstrelko
Partner
bstrelkoAnswer
Partner
December 11, 2025

Hardware-specific issues are common with Direct Guest Join for Teams and Meet.

Please report the bug to both Zoom and Poly - they will each look to place blame on the other party and not address the issue (sometimes for months), but eventually, someone will work to resolve this.

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