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Hi! I uploaded and installed Zoom v6.0.2 from their website on my mac os 10.15.7 twice now, but when i try to open it, it tells me that it needs os 11.0 or later to work with Zoom v 6.0.2, so is there another Zoom version that will work? When I trying to update my os it says that it's current?

Hello,unfortunately, I have another question:I work with two screens. The program that needs to be recorded runs on the main screen, while I see the Zoom tools and the participant list/videos on the second monitor. However, when I record the session, the participant images are displayed in the recording and partially cover important information from the program being shown. How can I prevent this permanently?I start Zoom on a MacBook Pro, Tahoe from the Zoom website.Thank you very much for your help.helpa

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Hi!  I've been having some issues with zoom when I try to log in via SSO and join a meeting  - "The Code Execution cannot proceed because UIBase.dll was not found. Reinstalling the program may fix this problem" I get the same error for CMMlib.dll, Duilib.dll, and MSAALib.dll. I have tried using Clean zoom to uninstall and reinstall zoom, used the MSI installer, and also can see all of these files in the zoom folder, so they definitely exist. Any advice much appreciated!  

Hi, I have started to use the mustache virtual filter out of curiosity. It looks natural. People can tell if it's real or not. So I went on a team daily with the mustache. All of a sudden, I have way more authority, I am confident, I am in my A game. The ascent was meteoric. I get respect, and tasks I assign in the morning are done before EOD. Suddenly, projects meet the schedule. I became a celebrity. I am well-known and recognized downtown. I had to act to support this new lifestyle, so I changed the color from the default dark brown to a black mustache. The next thing you know, I am taking all critical decision-making meetings with this black mustache. I am everywhere. Girls, booze, my own driver. I am the king of the hill. But lately, something started to break. I feel like this mustache is not thick enough to sustain my new lifestyle. I need a thicker mustache to fuel my success. That is why I am making this request. Please create a feature to make the mustache thicker. I nee

Product Area: Zoom Meetings / Zoom App ExperienceFeature Title: Native In-App Confirmation CaptureDescriptionCurrently, users who need to capture a visual confirmation (such as a meeting schedule confirmation, registration success, or similar in-Zoom-web messages) must use an external tool like the Snipping Tool or screenshot utility to capture the necessary information from the Zoom website.This process is disruptive and inefficient, particularly for frequent users who are already operating within the desktop application.Proposed SolutionWe request the addition of a native feature within the Zoom desktop application that allows users to easily capture, copy, or save visual confirmations without needing to navigate to the Zoom website or use an external screenshot tool.This could take the form of:A dedicated "Copy Confirmation" button on key confirmation pages/dialogs within the app.A built-in screenshot utility specific to the confirmation window, which automatically saves the image t

I get automatically logged out of zoom Workplace, when I login on a different computer (Macbook) with the same account. This is very annoying and I don't see a reason why. I'm also logged in on my iPhone and iPad simultaneously. Anybody knows a way out?

I added a picture for my background, and now it is stuck on that! when I try to remove it and select NONE, still the same picture shows up and I have tried everything to remove it and it will not go away when I log in to zoom on my mac!!

I am using a MacBook Air laptop for zoom meetings. At some point in the last month I chose a blue background for video, that now I cannot get rid of... I can cover it with another background, but nowhere in the video settings for zoom can I eliminate this blue background.\The problem is, since I put it up, now my face and body or parts of me disappear and reappear when in a zoom meeting. Can anyone help me to eliminate this issue? Like I said, there is nothing in the normal video settings that works. Thank you!

Since last week, whenever I join a meeting, after a delay, I get the error message "Virtual background is still loading".  This appears to be permanent.  It is still possible to turn on the video, also after a delay, but I can not blur my background as I would wish. I have a MacBook Pro (i7-6820HQ @2.70GHz) running MacOS Monterey 12.7.6 with plenty of free memory. Does anyone have any idea of how to cure this?

I've tried to uninstall zoom, clean registry, boot PC, and use MSI to insure clean 64 bit install.  This places the install in Program Files.  Confirm that 64 bit is running via task manager.  Within a day, the 64 bit install is gone, Zoom directory in program files is gone, but Zoom now running 32 bit client with ProgramFiles(x86) Zoom directory created.  This is ....  Also, the "check for updates" disappears from the Zoom desktop.  It is there when first installed.  Running version 5.11.11.  Surely I'm not the only person in the world with this problem?

If you get a sales rep that cares, good for you, but mines was horrible. His name was JL and he would not help with setup. He would just direct us to other people, so I dont know why he was hired. Then to setup, the process takes long and you have to keep chatting with others to get your phone system up and running. Then the biggest headache is setting up the SMS text messaging. It took numerous times to get it approved and you have to argue with customer service to help you with what is wrong with the SMS registration. After I got it done, which took two months by the way, they proceed to tell me that I must purchase another license and my team could not all text from the same phone number which is our main number for the office. At this point I am done with Zoom. I ended the subscription and you have to contact yet again customer service for this. Numerous agents have stated my account will end by this day and now they are saying it is on a soft pause and that I need to wait till it

Hi every one, I am preparing presentations for zoom meetings and wanted to ask if there's a way to view speaker notes while screen sharing slides. I know speaker notes are easy to use in tools like power point or google slides , but during zoom meetings it's not always clear how to keep notes visible without participants seeing them. 

Good evening,I have no more access to my original e-mail address used to create my ZOOM account! Therefore, I have no access to my zoom account while I have paid my bill (see the attached proof of payment).Could you please help me to access to my account?With thanks,Nkunzi

Work today moves fast — meetings, docs, and notes scattered everywhere. Zoom AI Companion 3.0 brings it all together with a new flexible work surface that helps you create, automate, and complete work faster.   With AI Companion 3.0, you can: Get results faster – Turn your data and notes into polished documents, reports, and actionable insights. Find information instantly – Use agentic retrieval to search across Zoom Meetings and Docs, Google Drive, Microsoft OneDrive, and more. Work your way – Access AI Companion on the new web surface or across the Zoom Workplace app. Reclaim your time – Let AI Companion manage meeting prep, follow‑ups, and scheduling so you can focus on what matters most. Create personal custom workflows – Automate repetitive tasks without IT setup. Whether you’re preparing for a meeting, writing a proposal, or analyzing insights across projects, AI Companion 3.0 helps you move from conversation to completion — all within Zoom Workplace.   Avai

Till 12/12/25 evening we were able to host live meetings & attendees were able to join. But from 12/12/2025 8:30pm IST evening, it is Unable to connect zoom webinars, Zoom App created is of type Meeting SDK using SDK credentials SDK key , SDK Secret.“meetingService” is returning null. We need to get value or zoom won't start from Mobile Android.

I purchased Zoom Business, having previously been using Zoom Pro. The reason for upgrading was my understanding that we could use one paid account for two meetings simultaneously, but after using it, this proved incorrect. Therefore, I want to revert to a Pro account.

I have had  a personal Zoom account for more than three years and lately when I attempt to join a meeting or start meetings that I have scheduled I get the following message: "You must update to the latest version of Zoom to join this meeting. Contact your IT admin to update." I don't have an IT admin, so I attempted to do the update myself. When I scroll to the Downloads section on the bottom of the Zoom home screen and click to download the latest version, I am asked to sign in to my account. When I attempt to sign in to my account, I get the following message: "Your app version needs to be 5.12.2 or higher to sign in. Please contact your IT team to update your version of Zoom." So I can't join or run meetings unless I update the Zoom version, and I can't sign in to update the Zoom version unless I am on a later version. So I am stuck. I did see some community entries here that suggested uninstalling and reinstalling Zoom. That sounds like a rather unprofessional option to

Was wondering if anyone can help me solve this issueOn all Outbound calls the voice prompt "Call may be monitored for Quality Assurance" comes on. We as a company do not have call recording enabled, so I do not understand why this prompt plays. I have ensured that the Prompt "play a disclaimer prompt to call participants" has not been selected for any of our monitoring participants. Is there something I am missing? Thank you! 

I need to join a meeting that lasts 3 hours.  I'm NOT the host, just a participant.  MY Zoom plan is the Basic which limits me to a 40 minute meeting.  I don't use Zoom for business and only use about 5 times per year.  Will I get cut off after 40 minutes from a meeting I am a participant and NOT the host?

We have a large number of lecturers at our institute wanting to use Linux as their system (primarily, because they're teaching Linux directly or DevOps/develpment and it's nice to be on the same system you're teaching).  Problem is, Zoom Meetings app is borderline unusable when combined with remote support or screen share. Greatest issues are: 1. When providing remote support to a student, lecturers are unable to type certain keys - such as 's', 'p' and several others. Capitalised versions are fine, however certain keys are interpreted by the remote system as shortcuts. For example, when I press 'p' on the Linux machine, the macOS remote client 'beeps' - same beep as when an invalid key is pressed. Similarly, for example, pressing 'z' on Linux causes Mission Control to appear! This means we can't type anything (such as fixing commands or code) for our students.  2. When the remote support session is ended, choosing to "Stop remote support" doesn't actually do a

We have been using Zoom Meeting SDK in our applications for iOS and Android (mobile) and Windows UWP ( Desktop) since a while.On December 12th 2025, our mobile apps (iOS + Android) stopped joining live classes, while the desktop/UWP app continues to work.Issue SummaryPlatform affected: iOS (primary) and Android (also impacted)Platform not affected: Windows UWP desktop appUser-visible symptom: Mobile shows “Unable to connect zoom” / join fails for live classesRoot error: MobileRTCAuthError.tokenWrong (raw value 11) during SDK authentication on iOS, more. Same with AndroidSDK auth state: MobileRTC.shared().isRTCAuthorized = falseMeeting SDK Version: 6.0.2.21328iOS Debug Logs:ZOOM AUTH: MobileRTCAuthError(rawValue: 11) raw=11ZOOM isRTCAuthorized=falseZOOM callStack:0 ACE Online.debug.dylib 0x0000000104cf1574 $s10ACE_Online11AppDelegateC21onMobileRTCAuthReturnyySo0fG5ErrorVF + 8841 ACE Online.debug.dylib 0x0000000104cf2298 $s10ACE_Online11AppDelegateC21on

I just started using my new ASUS computer which runs of Windows 11 and uses Realtek audio driver. I get no audio sound in Zoom. No other application has this problem. I did not have this problem on my old ASUS computer running on Windows 10, and also using Realtek audio driver. I have gone through all the troubleshooting procedures suggested by ASUS Support and also by Zoom. None of that helped to fix the problem.  Has anyone else encountered this? And have you been able to fix the problem?

Hello, ever since updated to Zoom workspace, my video settings don't show the options for @virtual background, filters, blur background or touch up appearance. I am using an Asus Aspire 5 and have the Zoom Workspace Pro plan. I had full use of these settings before the update. Any help would be really appreciated.  Thank you, Sharon 

Hey guys, I’m trying to streamline my communication and support for my dropshipping store using Zoom, but I’m running into some issues. I want to offer live consultations or support calls for my customers, but I’m not sure how to integrate Zoom with my store (using Sellvia) or if it’s even worth it. Anyone here using Zoom for customer service or product consultations? How do you set it up, and does it actually help with sales or customer satisfaction? Would love to hear your experiences!