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Newcomer
December 14, 2025
Question

Refund Payment

I purchased Zoom Business, having previously been using Zoom Pro. The reason for upgrading was my understanding that we could use one paid account for two meetings simultaneously, but after using it, this proved incorrect. Therefore, I want to revert to a Pro account.

    1 reply

    Ray_Harwood
    Partner
    Partner
    December 15, 2025

    Because this is a public forum, we can't solve specific billing account questions here, only general billing issues. Please submit a support ticket to Zoom’s Billing team here and they will be able to assist you.

    https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032

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