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Hello, Does anyone know if that is possible to import a zoom recording that was registered on the local instead of the cloud ?In order to obtain a transcription of the meeting.tkx

I could sure use someone's guidance.  Since I installed the latest version of Zoom Workplace I can no longer access a meeting directly within the Zoom application. I must open a browser and, as I am a co-administrator for the meeting, there are features I cannot access in the browser.Since the installation, video stutters and freezes if it works at all. It has also introduced the same symptions in VLC, Celluloid and MPV Media Player.  Video sometimes works fine in the browser but nowhere else.I worked with potential iBus issues but to no effect (I support Debian's request it should be optional--its pointless for a huge number of us).  When the video works in the browser there will be 3 to 15 second delays in some sesstios.  Before upgrading Zoom there were never any problems whatsoever either in Zoom or other software.I have done all Zoom recommendations to rectify the problem.  I have reinstalled all affected software. No help. Have attempted to go back to a p

Zoom picks up my voice but not my instrument. This never happened before. I couldn’t find the right audio settings to correct it. I rejoined the meeting, I restarted my tablet, no change. I uninstalled and reinstalled zoom.

During my zoom sessions, my clients rapport problems of the music coming from spotify plus my voice getting scrathy and dissapearing momentarily. I dont hear these interferences, the sound sounds perfect for me.I have a fast and stable internet connection and a new computer, so Im not sure what could be the problem.Does anyone have any advice?

Has anyone had any trouble with assigning the Zoom for Developers role to a user? I see we have the setting enabled in our Admin account but it's not listed as a role and I'm unable to assign a user to that permission. Any insight you could provide would be much appreciated! 

Hi, I've been having issues with my video connection for months. Every time I'm on video the connection bars in the bottom left of the screen are yellow or red, and my video regularly glitches/freezes. I have very fast wifi and just bought a new computer as well (to try to fix the issue), and super fast upload/download speeds. All my other apps work perfectly and never have speed/connection issues with anything else. I've reached out to the customer support team, but none of their suggestions have helped. The issue persists every time there are atleast two people on video. I'm not sure if anyone else has had this issue, but frustrating for sure. Thanks for any help.

OS version: Ubuntu 24.04.2 LTSZoom version: 6.4.6 (1370)Hardware: Dell XPS 9320 Laptop, using integrated mic and speakers. Problem: During Zoom meetings, my sound and microphone will abruptly stop working. When this happens, if I go into audio settings and click "Test Speaker" no sound plays. My microphone still transmits sound, but it becomes very distorted and low quality. This state can usually be fixed by leaving and rejoining the Zoom meeting. It also seems to have a chance of being fixed every time I swap speaker devices in the Zoom settings. I can usually trigger this state by sharing screen or otherwise swapping focus away from Zoom. I don't have this issue with any software other than Zoom. I have a suspicion that this is a Pipewire/Wireplumber issue, but I don't understand enough about how Zoom interacts with those to troubleshoot. I haven't found any transparent documentation about that. Troubleshooting steps I have tried:1. Checking that I am not muted, and t

Does anyone know if SMS for Zoom Phone Australia is unlimited texting or know the rate per text for AUS to AUS texting? Support keeps directing me to the international PBX rate page, but these are US to international I am pretty sure. This is a really good article https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057987 on setting it up and limitations, but doesn't cover costs, if any, for Australia SMS. Any help would be appreciated!

As a host, I no longer see the people waiting in my waiting room.therefore I can't let them in, so we can't have a meeting. 

We're trying to use fields from Salesforce in our call flows to route calls directly to users or queues.  I cannot seem to find any documentation on how to do this in the call flows even after we have completed out Salesforce integration.  Any idea of where documents might be for this? 

System Setup and Hardware- MacMini M1 running Sequoia 15.2 (24C101),- Connected by USB to,- Zoom Livetrak L-8 running v1.12 and driver installed on Mac OS.FaultLivetrak L-8 functions normally as an audio interface when Zoom is closed. As soon as Zoom app is opened the interface disconnects and cannot be used, including in Zoom. As soon as Zoom is closed, the interface returns to functioning normally. Restarting the Mac and reinstalling Zoom software makes no difference. 

Starting two weeks ago, I can no longer change the audience when FB launches via zoom.  In the past the audience is set to (only me) and I could change to public. Don't know why the Zoom FB audience is set to "only me" when my FB profile audience is set to public.  I would like my audience set permanently to public and not "only me" when zoom launches FB. How can this be fixed. Once I end streaming to FB from zoom, it will allow me to change to public but not while it is live. Very frustrating. 

  Sto cercando di abilitare il Registratore vocale con AI Companionperò mi esce questo messaggio: Impossibile modificare questa impostazione. È necessario prima abilitare queste impostazioni.Una volta abilitate tutte le impostazioni seguenti, questa impostazione sarà abilitata automaticamente.Devi abilitare “Registrazione nel cloud” in REGISTRAZIONIDevi abilitare “Riepilogo della riunione con AI Companion” in AI Companion  Il problema è che queste 2 abilitazioni non sono disponibili. Grazie. Matteo

A participant just got a new modem. Now they don't receive the invite link each time, just some of them. Is there any way to help them on my end?

I changed the currency I use to pay my bill to make it more affordable for large gatherings. However, now the change won't let me buy anything because it says the payment hasn't been updated yet, but I've already paid my monthly bill. Does anyone know what I can do?

In a Zoom meeting on the desktop app... 1) I was the host2) There were 3 participants (me + 2)3) The selection "group chat & anyone directly" was selected' BUT4) There was no drop down menu to select a direct message recipient5) The "more" icon (...) was missing from the bottom menu bar in the chat panel HOW DO I REINSTATE THE ABILITY TO DO DIRECT CHAT????

I have been leading a meeting for over 2 years. The past 2 weeks I am unable to do so because I start the meeting and no one shows up. I start getting texts from members saying: they can't get in; they got in but were dropped. I have tried to restart the meeting but get a message that I have to end the meeting in progress. Clearly when I do this, they get dropped. However, although I am in my meeting and they say they are we are not visible to each other.

Buonasera, Vi scrivo in merito a un problema verificatosi durante una riunione organizzata ieri sera alle ore 21, ci siamo collegati mezz'ora prima e lì si è verificato il problema. Il link della riunione è stato regolarmente generato e condiviso, ma al momento dell'accesso Zoom lo ha riconosciuto come "non valido" e ha reindirizzato alla homepage, impedendo a noi (e ad altri) di partecipare. Successivamente è stato generato un nuovo link per lo stesso incontro. Grosso problema per noi perché in così poco tempo non era possibile avvisare tutti i contatti invitati e siamo stati costetti a rimandare di una settimana, davvero una brutta figura con le persone coinvolte. Quale potrebbe essere stato il problema?

We've have difficulty pulling the text transcriptions from Automatic phone call recordings.  I've referred to this previous forum (https://community.zoom.com/t5/Phone-System/Zoom-phone-audio-transcripts-text-file/m-p/100072#M4914) and we've tried to access it through the API, but still only pulling the audio transcriptions. Under our call logs, it shows that 'Admin has disabled this transcription' for our automatic calls but we've enabled every setting accessible to us to allow for text transcriptions. Is there a security setting we're missing? Appreciate any guidance here.

Hi everyone,I'm exploring whether it's possible to integrate Zoom SMS functionality via API with Okta to send multi-factor authentication (MFA) passcodes through Zoom Phone SMS.So far, I haven't been able to find any official Zoom documentation covering this use case. I’m particularly interested in:Whether anyone has successfully set this up using Zoom’s API (e.g., sending outbound SMS triggered by Okta)Any necessary API scopes, endpoints, or prerequisites from Zoom's sideLimitations or known challenges you've run into (e.g., throttling, SMS deliverability, carrier issues)Whether Zoom Phone numbers can reliably receive inbound responses for verification flows (if applicable)Would love to hear from anyone who has attempted this or knows whether Zoom SMS is viable for Okta MFA workflows.Thanks in advance for any guidance or examples! 

I want to delete my basic account. But, when I try to terminate from Account Management > Account Profile it need the verification code. I Request the code and sent to mail. But, I didn't received the code. I need the code to terminate this basic account. Because I want to change my paid account to this email. Thank you 

会議中に画面が固まり、会話をすることができなくなってしまう。ズームのバージョンは最新で、通信速度も上りが26mbpsで下りが65mbpsあるためどこに問題があるのか​​わかりません。解決方法があれば教えてください。

Hello. I use zoom from several devices and switch between them. After today's update when logging in on one device zoom logs out on another

I reached out to support but the confirmed this is not possible currently. We answer phones on a physical phone, but to help assist the staff answering the phone we were hoping the use the call summary and live transcription features in the app. It is not currently possible if the app is paired to the phone and the phone answers to the call to get those features.

When ever a user of mine clicks on "schedule" on the Zoom app she gets a screen that says loading, then after a bit she gets a blank screen. I've uninstalled with third party tools, i've installed the full version and the web version but nothing seems to work. Any ideas?