Phone

I received an incoming text message from a known client but Zoom SMS is displaying the incorrect sender's name (showing the name of a different client). I checked that the phone number that the text came is setup as the correct contact name in Zoom/Salesforce/Outlook and did the same for the client name that Zoom is displaying as the sender and see no issues in the two contacts' setups. Anyone ever seen this before?

Hello,  my company recently obtained a phone to test on zoom for future office deployment. The phone model is a Yealink T46U. The problem is when we go into the device list and add device we can’t find this model number in the dropdown. We have tried both the zoom phone appliance as well as zoom rooms device. 

Below requests are in view of users heavily relying on Zoom SMS. Current set up with SMS just being a tab under the Phone tab lacks visibility for unread SMS messages. 1. Zoom iPhone/Android apps: ability to limit badge count to just unread SMS messages (versus new calls/VMs).2. Zoom Desktop apps: ability to limit badge count to just unread SMS messages (versus new calls/VMs).3. Standalone Desktop/iPhone/Android SMS apps. Similar to native (non-Zoom) phone and sms apps, separating SMS from Phone would increase visibility and usefulness of Zoom SMS. Currently, the user must open app, switch to Phone Tab, and switch to SMS tab to view new and historical SMS messages.

When I get a call most often I just get a notification instead of it ringing to my iPhone.  But sometimes it will ring and sometimes it will not and I'm not sure what is going on.  I don't have a physical phone since I am remote.  I'm set to available but I'm not sure what the problem is.  Just seeing if anyone has ever had this issue and what the possible causes me be and how to fix them.  Thanks.

I'm trying to install Zoom on my old PC, which is running Windows 7 Ultimate. Every time I attempt the installation, it either fails midway or the app won’t launch after installation is complete. Has anyone successfully installed Zoom on a similar setup? Are there specific Zoom versions or workarounds that are compatible with older systems like mine? I'd really appreciate any suggestions or advice! Thanks in advance for your help!

Hello! I know that zoom can be set up so that a company can engage in texting with its clients. My company currently does this. However, we have not been able to figure out if there is a way to mass text them- to send 100-1000 texts out at once with notifications, alerts, etc. Is this possible? Or is a third party required?

Hello, We recently had an office order the Poly Edge E 100 desk phones. They are trying to add their coworkers to the directory. Its showing the directory to be blank. Is there a setting that needs to be changed on the phone or on the website? If so can someone please provide a step by step process for me.

Can I check if I'm missing an admin setting somewhere, please? I understand having a global block list but I'm not that happy about individual users blocking numbers on a whim.  Is there are way to remove individuals having a block list ability? 

Deploying Android for Work, Zoom Phone becomes dialer option and takes over default dialer option. Permissions for Zoom have not been enabled, but any tap-to-Dial number is redirected to Zoom Phone. I have to copy paste phone numbers out of the body of emails and into my phone app to work around this. How do I remove this feature?Samsung Galaxy S22 Ultra

I have SMS working, is it possible to get the SMS conversations sent to email for archiving purposes?

I have a user who blocked a number under their user settings. As an admin, how can I view that number without accessing the specific user's account? Is there a report that shows all blocked numbers users have entered, separate from the global list in Account Settings? I already know how to see the global list in Account Settings; what I need is visibility into which numbers users are blocking individually and when they do so.  I’ve asked Zoom support this question, and I need to vent a bit. Every time I submit a ticket or chat with them, they seem to miss the point of my request. Instead of addressing what I’m actually asking for, they send instructions or links to articles that explain how to do something I already know how to do—something I explicitly mentioned in my initial request. For example, with this blocked numbers request, I posted the same question I’m sharing here, and they responded with instructions on how to check blocked numbers by accessing each user’s accoun

Hi ,When I make a call from my Zoom phone, some SG local numbers I cannot reach but same numbers i tried with my mobile carrier it can able to reach. Can anyone give a solution for this? I have been facing this issue for so long. 

I turned on desk phone call control in the desktop client, but this appears to make it impossible to call flip between the desk phone and the desktop client. i.e., with phone control disabled in the desktop client, calls can be placed on Hold and switched between the physical phone and the desktop client.  With phone control enabled, there's no way to call flip between them. The use case is when using a laptop away from where the physical desk phone is located, and you realize that phone control is enabled and you accidentally answered a call on the desk phone instead of with the desktop app.  There's no way to switch the call to where you are unless you have a third Zoom device (like a mobile phone with the Zoom app).  And if you turn off phone control, you can't re-enable it until you're near the phone again (to respond to the prompt).

We have AudioCodes C450HD phones provisioned on Zoom.There is a hard TRANSFER button on the phone which when pressed acts like a BLIND TRANSFER. This is rather repetitious as there is a "BXFER" button menu choice on the screen. If the user wants "CONSULTATION TRANSFER" (which is what the TRANSFER button was on their old phone system) the user needs to pick CALL MENU and then CONSULATION TRANSFER (where the person doing the transfer can talk to the recipient before hanging up and transferring the call.)How can i either change the behavior of this button or the choice on the screen?  

We have Audiocodes C450HD phones working with Zoom. We have a published main number set up as the main for the company, and we want all calls to go outbound with this number for Caller ID.  All the settings are correct in the Zoom Admin section. If we make calls from the phone instrument, it always shows the caller ID of that instrument's direct dial number, not the caller ID of the main company number.If the same user/extension calls using their computer App based soft phone, the main company number caller ID option is chosen and can be changed. This gives the desired effect: the user calls as the main company number.Why doesn't the physical telephone instrument act the same way as the soft phone: by default dial with the caller ID of the main number? Is there a setting missed somewhere?

Scenario:Users have Yealink T54W deskphones, as well as the Zoom Workplace desktop app (with call control enabled) and in some cases have the Zoom mobile app.  Do Not Disturb sync is enabled. If you push the DND button on the Yealink phone: your Zoom status is set to Do Not Disturb for 24 hours.  Incoming calls do not ring your desk phone, desktop app or mobile app.  Caller hears 30 seconds of ringing before receiving the voicemail prompt. If you set your status to Do Not Disturb via the Zoom Workplace desktop app: the Yealink phone also shows DND as well as the mobile app.  Incoming calls do not ring anywhere, but caller still hears 30 seconds of ringing before getting the voicemail prompt. If you set your status to Do Not Disturb via the Zoom mobile app (Android): the Yealink phone and desktop apps also show the DND status.  Incoming calls do not ring anywhere, and caller is immediately sent to voicemail. If you disable call control toggle

Hi there, does anyone knowhow to reach a human being in Zoom? I am so tired of 'not' being able to get simple answers to questions that do not fit the irritating 'standard' answers the zoom interface offers. I want to ask several questions about; how may people can I work with online with my accountwhen does my current account run tillhow can I find out about features when I cannot contact zoom for human questions how to bypass bots an ai and make asking questions simpleforgetting my password and account detailswhere is my account details zoom seems to think we are all perfect humans who fit to standard questions. e do not and this obsession with ugly ai and bots is so drive towards people who have all types of it skills. I do not have these and the fact I struggle t understand sometimes is shameful on zoom. There is no provision at all for people who struggle emotionally or simply are not that great with IT/online stuff How to een contact a real

Hello, When someone calls into my zoom via the app on my IPHONE - I can hear them but they cannot hear me. The vm come in and I can hear. The calls come in fine on my desk phone as well.  Any suggestions to resolve. I really need the app to work on my IPHONE. TY

Hi All, I just got SMS set up on my Zoom phone account and I am trying to use that number to set up a Venmo account for our non-profit. However, I am getting an error "To use Venmo, we need your mobile phone number" Has anyone successfully set up Venmo using their Zoom phone number? Any tips on how to make that work? I have already managed a test SMS to the phone number, so I know the SMS is working

Our opening times are from 8:00 a.m. to 12:00 p.m. and from 1:00 p.m. to 6:00 p.m.There is a one-hour lunch break from 12:00 p.m. to 1:00 p.m.However, in zoom I can only record one continuous opening time per day.Does anyone have an idea how to solve it?Thank you, Michael

Zoom Support provided this solution to make Poly desk phones such as VVX and Edge series immediately dial without pressing Send button.   WARNING -  MAKE SURE THAT EMERGENCY NUMBERS LIKE 911 in UNITED STATES ARE TESTED Add the following sample Dial Plan into a Provisioning Template , then the users will not be required to press the “Send” key to initiate a call on the Poly phones:dialplan.digitmap="[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[1-9]xxT|**x.T|+x.T"dialplan.digitmap.timeout="3|3|3|3|3|3|3|3"chatgpt explains:please describe what this poly dial plan does - dialplan.digitmap="[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[1-9]xxT|**x.T|+x.T"dialplan.digitmap.timeout="3|3|3|3|3|3|3|3"ChatGPT said:ChatGPTThe provided Poly (Polycom) dial plan defines a digit map that controls how phone numbers are dialed and matched. Here’s what each segment means:Dial Plan Breakdown:[2-9]11: Allows dialing of emergency and service numb

I am trying to call a +1 number but receiving a message, "Sorry, we cannot complete call. Your service plan does not support calling to this destination" Also, trying to call +61 and +33 number but receiving this message, "Sorry, we are unable to complete your call at this time. Please try again later”   Any ideas?

The current notification says "The call is being recorded, if you do not wish to be recorded please hang up now". I've created a custom audio file in the asset library notifying the caller the call is being recorded. How do I get that custom response to play at the beginning of a in-coming call vs. the zoom notification?

I've just gotten a new google chrome book. I can see my Zoom Phone App icon on my phone application, but not on my desktop (where I need to use it)! Anyone able to help?

Hey Team,I am trying to port my mobile numbers from Zoom to Twillio and keep getting denied. We have attempted to port the numbers twice now and I can't work out why it is being denied.We are definitely using the right numbers and Zoom tells me it should be able to be ported yet no one else can give me any other answers and my tickets that were created for the matters still haven't assisted.The response we are receiving for the reason it has been denied is:We regret to inform you that this port was rejected by the carrier due to the numbers not being issued with them, i.e not active, cancelled, or reserved.The numbers are definitely active as I am still using them now and there isn't any outstanding debts that need to be paid. Every time I reach out to Zoom via chat I have a good 30-60 mins wasted before they then create another ticket for me as I can't speak to a supervisor. I followed the steps they suggested with taking note of the names, account details etc.Has anyon