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jackhicks121
Explorer
Sep 16, 2024 2:11 PM UTC
Question

Unable to Install Zoom with Windows 7 Ultimate

I'm trying to install Zoom on my old PC, which is running Windows 7 Ultimate. Every time I attempt the installation, it either fails midway or the app won’t launch after installation is complete. Has anyone successfully installed Zoom on a similar setup? Are there specific Zoom versions or workarounds that are compatible with older systems like mine? I'd really appreciate any suggestions or advice! Thanks in advance for your help!

    5 replies

    Explorer
    jackhicks121Author
    Explorer
    Sep 16, 2024 2:14 PM UTC

    Just to provide more details:

    • My PC has an Intel i3 processor (Intel SR05Y)
    • 4GB DDR3 RAM
    • 256 GB HDD

    It’s a pretty old setup, and I’m not sure if the hardware or the OS (Windows 7 Ultimate) is causing the problem with Zoom. Could it be an issue with outdated drivers, or does Zoom have specific requirements that my system doesn’t meet?

    I’ve tried uninstalling and reinstalling, but still no luck. Any guidance on how to get Zoom running smoothly on this older machine would be great. Thanks!

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    Partner
    Eliot
    Partner
    Sep 16, 2024 5:14 PM UTC

    hi jackhicks121,

     

    you should be installing zoom workplace desktop app version 5.17.11. 

     

    you may want to try cleanzoom to remove any bad install.

    Uninstalling and reinstalling the Zoom application

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

     

    The Zoom desktop app will no longer be supporting Windows 7 and Windows 8/8.1 with the 6.0.0 release. Version 5.17.11 will be the last version available for these operating systems.

    Zoom system requirements: Windows, macOS, Linux

     

    Zoom workplace desktop installers include:

    https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060407

     

    these are the requirements for the zoom web app and web client.

    Zoom system requirements: Zoom Web App and web client

     

    Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

     

    thanks,  eliot

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      Newcomer
      DFL
      Newcomer
      Oct 5, 2024 2:06 AM UTC

      I have the same problem how can I get 5.17.11 to run with my Windows 7 desktop?

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      Newcomer
      allalev
      Newcomer
      Nov 6, 2024 12:36 PM UTC

      I have the same problem

       

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      MGSR
      Community Manager
      MGSR
      Community Manager
      Nov 13, 2024 10:12 PM UTC

      Hello community members,

      Apologies for the delayed response.

      Unfortunately, the Zoom desktop app is no longer supported on Windows 7. The last compatible version for this operating system was 5.17.11, and the minimum required version now is 5.17.5 for Windows, macOS, Linux, Android, iOS, and Intune.

      For more detailed information, you can refer to the Zoom Software Quarterly Lifecycle Policy.

      Let me know if you need further assistance.

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