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JamieH_
Explorer
Nov 8, 2024 10:07 AM UTC
Question

Disable user block list

Can I check if I'm missing an admin setting somewhere, please? I understand having a global block list but I'm not that happy about individual users blocking numbers on a whim.  Is there are way to remove individuals having a block list ability? 

4 replies

sparrow
Partner
sparrow
Partner
Nov 8, 2024 5:17 PM UTC

From what I can tell, block list is not a user facing function. That is admin access only. The other setting, which sounds like your customers are engaging is the spam protection feature. That spam protection feature is an account wide setting. If you disable it, all users will loose that function.

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JamieH_Author
Explorer
Nov 11, 2024 2:03 PM UTC

Appreciated but it's not the spam protection in this instance. The block list is available to the user in the desktop client and via the browser - they can select the '...' in the call history entry from the client and select "Block number > other reason" then from the web profile view, they can see 'Manage block list' in their 'Phone' menu options.  I have confirmed this with a non-admin account.

 

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JamieH_Author
Explorer
Nov 12, 2024 4:44 PM UTC

I ended up raising a support ticket with Zoom. The answer was it's not possible and to submit via the feedback method in the app.  I have done so and will wait to see what happens.

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sparrow
Partner
sparrow
Partner
Nov 12, 2024 9:03 PM UTC

You are correct. However, the block list only applies to that user. If they add a number to their block list, it only blocks that number from calling them. It does not block that number from dialing any other number on your account. The account block list does and that list is only admin accessible.

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