Community Resources

I'm having trouble since my Zoom One Pro membership hasn't been enabled and my account still displays basic. I paid on January 11th and it's still showing the same.

I am trying to login to my licensed zoom account. I am not receiving activation emails. (Yes, I have checked spam.) I have tried two different emails and neither have worked. I have then sent emails from my own computer to those addresses and no problem. I have sent them from another computer and no problem. Still not coming through from Zoom though.   I have reported the problem from my other account as I am not able to get any emails from zoom. But I am not sure if they would communicate with me back to the email I put in my ticket. Any assistance would be appreciated.

Good morningI really hope to get an answer from your team soon! I use a MacBook that can upgrade only up to Ventura 13.6.3 and I have only been notified after zoom collected the yearly payment last week, that I am not able to run zoom on my computer.I think this is not fair and I would appreciate being reimbursed as soon as possibleRegards Cinzia Ciaramicoli 

I cancelled a ProAccount last year around May but just recently was charged for another year. After I cancelled the ProAccount I received several emails about reinstating it..which I ignored because I no longer have a need for a ProAccount. Why was a charged for another year? How can I get a refund?

My main account for Work isn't receiving the One-Time Passcode. Is anyone having this issue? I'm trying to renew subscription. It's not an issue with my inbox, and it is not showing up in spam. The account I'm logged in right now has no issues either. Just my main work account. Troubleshooting:Checked Spam, Email, settings etc - no issues. Tried to log into Zoom Application, never receive passcode.Used Phone Application, no passcode received. Tried to log into Zoom Community with said account, no passcode received. Attempted multiple browsers and devices just in case, never received a passcode. 

Bonjour à tous,je voudrais arrêter mon abonnement et je ne trouve nulle part sur mon compte cette possibilité.quelqu'un peut il m'aider sachant que je parle très mal l'anglais merci d'avance à tous Jean-Marc

Hola, hace un mes pagué anual mi plan ZOOM, esto es hasta el 16 de diciembre 2024. Yo tengo ZOOM PRO, este plan incluye hasta 9 licencias, hasta ahora solo lo habia utilizado yo, entonces quedan 8 verdad?. Necesito otorgar esas otras licencias pero el sistema dice que yo no tengo licencias disponibles... Por favor, Como corrijo este error del sistema de forma urgente para poder dar estas licencias a mi equipo? Gracias

Does my pro license not allow me to have longer meetings than 40 minutes?

A few years ago I opened an account for our association. I was the owner and had 2 other admins. 1 license for the pro plan with webinars up to 500 plan. Now that I am no longer in the organization the ownership went to the chair of the association. I logged out and was told I was no longer on the account. Now that I want to have my independent account it is to my surprise still used for the associations account. IHow do I delete my email from the associations zoom account. I want to use my email to open a new personal account.

We have been debited twice for the same account. This query has been pending since march 2023 with no result. Kindly furnish us with the correct person or people to contact with account queries. Not the chat bot or the how to page.

Hi team, We are a small business - and have 2 x Pro tiered licenses across 2 x accounts; vs what we should have done: have 1 account with 2 x licenses. Does anyone know if its possible for us to consolidate these two accounts - on the Pro Tier? CheersDave 

I already paid the annual fees for Zoom that was deducted from my bank account. But I could not get access to the fee paying account and it still keeps on saying upgrade. How can I solve the problem?   Thank you

先日、有料版（プロプラン）＋ウェビナーの申し込みをしました。支払い方法を「振込」にしてしまったのですが変更したく、方法をご教示いただくことは可能でしょうか。 アカウント管理＞請求　を開いても変更できそうになく、、ご確認いただけますと幸いです。（お客様には保留中のサブスクリプション リクエストがあり、現在 Zoom でお支払い額の収集処理を行っています。受領次第、●●●（メールアドレス）に宛ててメールで連絡いたします。）と表示されています。

i want to add custom emoji and then the zoom support says to go to account setting under account management.well the problem is that i cant find account settings. and when i click on a link that send me to account settings it says, "No permission. (200) ".  i am the owner of my account and i need help.if u help me i give u digital cookie 🍪

For the large meeting 500, I subscribed the plan with one month plan for past months, when I need to use large meeting. But previous month zoom make large meeting plan for me about 10 days $17 to equal the zoom pro due date (26 th of month) . Now Zoom Large meeting is auto renew for next month.I don't want to do this. I don't need large meeting plan for this month also I have not yet to pay new billing invoice for the large meeting. Although cancel this plan, still have to give the billing, I don't want to pay for this invoice. Please support me for this issue, Thanks

Hola, hace un mes pagué anual mi plan ZOOM, esto es hasta el 16 de diciembre 2024. Yo tengo ZOOM PRO, este plan incluye hasta 9 licencias, hasta ahora solo lo habia utilizado yo, entonces quedan 8 verdad?. Necesito otorgar esas otras licencias pero el sistema dice que yo no tengo licencias disponibles... Por favor, Como corrijo este error del sistema de forma urgente para poder dar estas licencias a mi equipo? Gracias

I have a Contract with no time limit.I have been debited on January 12th of my monthly payment.F. Goudchaux

Hi Zoom support team,I am writing with the issue of my Zoom account. Recently I found out that my Zoom account was suspended due to violation of Zoom terms of services. I have been regularly using my Zoom Pro account and following terms and conditions of using Zoom since opening my account. I am really shocked and I have no idea of why my account has been suspended. I have paid high price for my Zoom service, and got no service since the the suspension, meanwhile I have got no refund either. The issue of my Zoom account has caused inconvenience to my daily work. Therefore, I would like to dispute the decision and writing to sincerely ask for your support with this issue. thanks!

I want to renew my subscription for zoom pro and conference room connector for one user which sums up to $648.9 and have already entered all the information for my payment method but the button for placing an order does not allow(work not clickable) me to place the order unless I increase the number of users which also increases the subscription fee, but I want to pay for one user only, please need your assistance. 

Hello,All of my Zoom email invitations come from my Personal Outlook Email and NOT my Work Email. How do I change it?Thank you in advance!

HiI plan to train a small group of students (20) to become relationship therapists. To do this, I would like to use longer zoom meetings (about 90-120 minutes at a time) to discuss course topics and questions... BUT it will only de once a quarter. SO the qestions: How can I do that without having to pay a monthly subscription for pro?

I was trying to upgrade from the free account to Zoom One Pro. But despite clicking I am not a business and also I do not have a VAT number the order page wants to charge me tax. Any ideas why? Is this right, and if so - how can I avoid this? 

When I have the Zoom application installed, I can login, but if I attempt to attend a meeting from a GOV organization, we get the following error: " You are not allowed to join this meeting. Please contact your administrator for assistance." When I uninstalled Zoom Desktop client, I was able to login. I believe it has to do with our SSO setup. Does anyone know how to resolve this error. 

For the last year I have had a subscription that allows me calls to take me beyond the free 40 mins.  It ran out, I missed the reminder.  However, the very same day I upgraded for another year, yet I haven't had a single zoom that would take me past the 40 mins mark which is looking very unprofessional to my clients.  Any idea if there is a button I need to press? tried Zoom customer support, but they are not getting back to me.  So short of getting a refund from my bank for services not forthcoming, I'm unsure if this is an end user thing... any help would be great.

To Zoom TeamPlease consider canceling. This invoice INV237155501  is because our annual license has not yet expired (Mar 19, 2024) and the owner of the paying credit card is not within our organization.Once the deadline has passed, we will consider renewing your license.