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xinguang
Newcomer
January 19, 2024
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Account is disabled. Please contact Support.

  • January 19, 2024
  • 2 replies
  • 0 views

Hi Zoom support team,

I am writing with the issue of my Zoom account. Recently I found out that my Zoom account was suspended due to violation of Zoom terms of services. I have been regularly using my Zoom Pro account and following terms and conditions of using Zoom since opening my account. I am really shocked and I have no idea of why my account has been suspended. I have paid high price for my Zoom service, and got no service since the the suspension, meanwhile I have got no refund either. The issue of my Zoom account has caused inconvenience to my daily work. Therefore, I would like to dispute the decision and writing to sincerely ask for your support with this issue.

 

thanks!

Best answer by Frank_TB

Hello,

This forum is not Zoom support and your post is unlikely to receive a support reply here.


Although this community forum is useful, the best way to get traction on an issue is through Zoom's official appeal process.

You can submit an appeal request to the Zoom Trust and Safety team through the options listed below:

  • Click the link in your email notifying you that your account has been deactivated by Zoom
  • Request an appeal by submitting the web form available here:

https://zoom.us/appeals 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

2 replies

F
Community Super Champion | Customer
Frank_TBAnswer
Community Super Champion | Customer
January 19, 2024

Hello,

This forum is not Zoom support and your post is unlikely to receive a support reply here.


Although this community forum is useful, the best way to get traction on an issue is through Zoom's official appeal process.

You can submit an appeal request to the Zoom Trust and Safety team through the options listed below:

  • Click the link in your email notifying you that your account has been deactivated by Zoom
  • Request an appeal by submitting the web form available here:

https://zoom.us/appeals 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

    Bri
    Community Manager
    Bri
    Community Manager
    January 25, 2024

    Hi @xinguang ! I have read your post and @Frank_TB provided the solution, so I've marked it as an accepted solution. Please let us know if you have any additional questions!

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